This was the first time l had leased a car and found it was more straight forward than I thought it would be. Just had an afternoon going round various dealers and decided what I wanted and left the r... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great from start to finish! Really lovely people who seemed to genuinely care about my journey in getting me the car I wanted with reassurance and no pressure. Customer service these days I fin... Se mer
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⭐⭐⭐⭐⭐ I had a fantastic experience with Gateway2Lease from start to finish. The whole process of securing my EV lease was smooth, transparent, and far less stressful than I expected. Communi... Se mer
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Great service, excellent communication! Always very prompt replies to any queries along the process. Very happy with new car.
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Företagsinformation
Informationen kommer från olika externa källor
We offer competitive vehicle leasing to personal and business customer across the UK. Based in Worcestershire we have a team of 35 friendly staff ready to provide a superb customer experience.
Kontaktuppgifter
4,7
Utmärkt
535 omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beware - Headline Quotations
Richard completely wasted my time. The headline quote I received through Leaseloco stated one upfront payment, followed by 'x' monthly payments over 48 months. However, when I submitted an enquiry for the vehicle, he told me that the lender required two upfront payments instead. This is a clear case of misleading information—presenting lower headline quotes to attract attention and drive traffic is, to put it mildly, ethically questionable.
7 januari 2025
Omdöme utan inbjudan
Svar från Gateway2Lease
Good afternoon,
Thank you for sharing your feedback. We appreciate you bringing this to our attention. Transparency is a top priority for us, and we understand the importance of clear and accurate communication. Upon review, we found the advertisement was accurate; however, there was a discrepancy in the quote profile we sent to you. We are taking steps to ensure such discrepancies are avoided in the future. We regret any frustration this may have caused.
Best wishes,
Jodie and the team at G2L
Gateway2Lease delivers on its promises
Having spent 35 years working as a motoring journalist and public relations consultant for vehicle makers like Nissan, Saab, Seat and Volvo; car rental and leasing firms such as Avis and Hertz and road, rail and shipping logistics providers such as Richard Lawson Autologistics and Wallenius Wilhelmsen, I can attest to what great customer service in this sector should look like.
Too many personal car leasing firms promise the earth, but are pitiful when it comes to delivering on their promises. Gateway2lease is an exception to the norm.
Gateway2Lease stands out for being open, honest and transparent about the information it provides its customers.
Praise to Olivia Long, Tanya Leeson and Lewis Millership at Gateway2Lease on their customer service. Any niggles were quickly and satisfactorily sorted – thank you Tanya for your leadership on this.
A special mention goes to Lewis Millership for his outstanding service in keeping us up to date on a daily basis. He was quick to respond to enquiries and kept us abreast of what was happening on delivery date of our Nissan Juke. And he did it with a smile. It was a pleasure dealing with him.
We will be back!
23 december 2024
Svar från Gateway2Lease
Good afternoon Robert,
Thank you so much for your glowing 5-star review! We’re incredibly grateful for your detailed feedback, especially given your extensive background in the motoring and logistics industries. It’s wonderful to hear that our team at Gateway2Lease, particularly Olivia, Tanya, and Lewis, was able to meet your expectations and deliver the level of service you’ve come to appreciate.
We take great pride in being open, honest, and transparent with our customers, and it’s fantastic to hear that this stood out during your experience. A special thank you for your kind words about Lewis – we’re delighted that his communication and service made a positive impact.
We look forward to welcoming you back in the future! If you need anything else, please don’t hesitate to reach out.
Wishing you countless happy miles and enjoyable journeys in your new lease vehicle!
Best wishes,
Jodie and the team at G2L
Easy from start to finish!
Very simple process from start to finish to organise my new car, team kept me up to date on progress of new car delivery and answered any queries that I had promptly.
Would recommend and use again if leasing.
17 december 2024
Svar från Gateway2Lease
Good afternoon Hazel,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that the process of organizing your new car was simple and seamless, and that our team was able to keep you updated and address your queries promptly.
Your recommendation means a lot to us, and we’d be happy to assist you again in the future if you decide to lease another vehicle.
Wishing you many happy miles in your new car!
Best regards,
Jodie and the team at G2L
They don't bother calling you back!
Called on the 10th to discuss a new business lease. Due to circumstances needed to query situation with finance company before proceeding to application. Was told by the salesman that they would speak to finance company and call me back in an hour.
2 days later, no return phone call. Now taken business elsewhere, poor customer service and waste of time. Thanks
10 december 2024
Omdöme utan inbjudan
Svar från Gateway2Lease
Hey Adam,
Thanks so much for sharing your feedback, and I’m really sorry to hear about your experience.
it’s not the level of service we aim to provide, and I completely understand how frustrating this must have been.
We’d really appreciate the chance to look into this further, as this isn’t the experience we want any of our customers to have.
If you could get in touch with us directly via the website, (Link below) we’ll do everything we can to find out what went wrong so that we can correct this for future customers.
https://www.gateway2lease.com/contact
Your feedback is so valuable to us, and we’ll be reviewing this thoroughly to ensure we learn from it and prevent anything like this from happening again.
Thanks again, Adam,
Have a good evening.
Kind regards
The Customer Experience Team
Great communication
Great communication, helpful and courteous at every stage. Delivered what they committed to.
2 december 2024
Svar från Gateway2Lease
Good afternoon Mark,
Thank you so much for your 5-star review! We’re delighted to hear that you found our communication helpful and courteous throughout the process. Delivering on our promises is something we take pride in, and it’s great to know we met your expectations.
If you ever need assistance again, please don’t hesitate to get in touch.
Wishing you countless happy memories in your new lease vehicle! May every drive be enjoyable and filled with unforgettable moments.
Best wishes for the festive season,
Jodie and the team at G2L
Land Rover Discovery Sports
It was a pleasure working with such helpful individuals, I was particularly impressed with Claire and Ruth , their knowledge and patience. I felt helped and supported throughout the entire process. Thank you again for making the process as smooth and straightforward as possible.
2 december 2024
Svar från Gateway2Lease
Dear Olayiwola,
Thank you for your kind words and for sharing your experience with us. It was truly our pleasure to assist you, and we’re so glad to hear that Claire and Ruth made a positive impression with their knowledge and patience.
Our goal is to make every step of the process as smooth and straightforward as possible, and it’s fantastic to know we achieved that for you. If there’s anything we can do to help in the future, please don’t hesitate to reach out.
Wishing you many happy miles in your Land Rover Discovery Sport!
Best wishes for the festive season,
Jodie and the team at G2L
Sam & David were great help throughout…
Sam & David were great help throughout the process and helped deal with delays from the manufacturer to deliver a vehicle in good time. Would definitely recommend and use gateway2lease again!
25 november 2024
Svar från Gateway2Lease
Hi Harry,
Thank you so much for your kind feedback! We’re thrilled to hear that Sam and David were able to assist you throughout the process and help navigate the delays. It’s fantastic to know you had a great experience with us.
We truly appreciate your recommendation, and we look forward to working with you again in the future!
From all of us here at G2L, we wish you many happy miles in your new vehicle!
Best regards,
Jodie and the team at Gateway2Lease
5* service
Very professional service, kept up to date with regular emails and phone calls. Service provided was excellent and would highly recommend them to anyone.
25 november 2024
Svar från Gateway2Lease
Hi Tony,
Thank you so much for your 5-star review! We're delighted to hear that you were kept well-informed throughout the process and that you had an excellent experience with us. Your kind words mean a lot, and we're grateful for your recommendation.
From all of us here at G2L, we wish you many happy miles in your new vehicle!
Best regards,
Jodie and the team at Gateway2Lease
Great service provided and very…
Great service provided and very efficient in organising and delivering my new lease car.
18 november 2024
Svar från Gateway2Lease
Good afternoon Steven,
Thank you for your kind words! 😊 We're thrilled to hear that you found our service efficient and that you're happy with your new lease car. If you need any assistance in the future, don’t hesitate to reach out. Enjoy your new ride! 🚗✨
Best wishes, Jodie and the team at G2L
Great service throughout the process
I’d recommend Gateway 2 Lease to anyone – they were very competitive on price for the vehicle I wanted and went above and beyond to ensure the whole process went as smoothly as possible.
Sam was helpful throughout – always answered my questions promptly and chased the dealership for updates on the timeline for my vehicle as and when I needed them.
Even after the vehicle was delivered, Sam still sorted a couple of issues for me. One being that the car turned up really dirty, and a missing cup holder from the car – Sam sorted these promptly with the dealership to get these issues resolved for me.
I’ve used a couple of different leasing companies before for my previous vehicles and as soon as you place your order and they have your money, they are difficult to get hold of or any help from, which is where Gateway 2 Lease are different from their competition.
8 november 2024
Omdöme utan inbjudan
Svar från Gateway2Lease
Good afternoon,
Thank you for such a detailed and thoughtful review! We’re thrilled to hear that Gateway2Lease stood out for both our competitive pricing and dedicated customer service. It’s fantastic to know that Sam was there to assist you every step of the way, even following up after delivery to ensure everything was just right. We’re committed to providing a smooth, supportive experience, and it’s great to hear that you felt the difference.
Thank you for recommending us—enjoy every mile in your new vehicle!
Best wishes, Jodie and the team at G2L
Really great company to deal with
Really great company to deal with, any questions answered promptly, informative, never leased before Ruth sent next steps before I had to ask anything so I knew what to expect. Kept in touch throughout process so wasn’t left wondering and not too info it bothers you. Would definitely recommend 5 stars all round, great deal and great process from start to finish, extra thanks to Ruth and Claire for making process stress free.
11 november 2024
Svar från Gateway2Lease
Thank you so much for the wonderful review! We're thrilled to hear that your first leasing experience went so smoothly and that Ruth and Claire were there to guide you every step of the way. Keeping our customers informed and comfortable throughout the process is exactly what we aim for, so it’s fantastic to know that you felt supported and stress-free.
We really appreciate your recommendation and your 5-star rating—thank you for choosing us! Enjoy your new car, and please reach out anytime if you have questions down the road. 😊
All the best, Mike & The team at G2L
Great Service
Great offer on the car; however the communication was fantastic. We were kept updated at all stages of the process.
11 november 2024
Svar från Gateway2Lease
Good afternoon,
Thank you for sharing your experience! We're glad to hear you enjoyed the great offer and that our communication kept you informed every step of the way. It was a pleasure assisting you!
Wishing you many happy miles of motoring in your new lease vehicle.
Best wishes,
Jodie and the team at G2L
Gateway2Lease. Superb.
This is my second vehicle from Gateway2Lease and just like the first I am totally happy with every aspect of the service. From the initial deal I was able to find on the website, and then the extremely polite and responsive communication all round thereafter. I have no hesitation recommending Gateway to others.
11 november 2024
Svar från Gateway2Lease
Hello,
Thank you for your wonderful feedback and for choosing Gateway2Lease again! We're thrilled to hear that you had a seamless experience from start to finish, and that our team’s service met your expectations. It means a lot to us that you’d recommend Gateway2Lease to others.
We look forward to helping you with any future vehicle needs!
Wishing you countless joyful miles in your new lease vehicle. Enjoy every drive!
Best wishes,
Jodie and the team at G2L
Cant fault them would recommend to all
11 november 2024
Svar från Gateway2Lease
Hello,
Thank you so much for your kind words and recommendation! We're delighted to have been able to help, and we wish you countless happy miles of motoring in your new car. Thank you for choosing us—it was a pleasure doing business with you!
Best wishes,
Jodie and the team at G2L
Andrew found the car we wanted in the…
Andrew found the car we wanted in the timescale we needed at a price we liked
11 november 2024
Svar från Gateway2Lease
Good afternoon Gareth,
Thank you for your feedback! We're thrilled that Andrew could find the perfect car for you within your timeframe and budget.
Wishing you many happy miles of motoring in your new car—enjoy the journey!
If we can be of any further assistance, please do not hesitate to contact us.
Thank you once again for your business.
Best wishes, Jodie and the team at G2L
Great communication and made the…
Great communication and made the process easy to hire a car. Would recommend.
28 oktober 2024
Svar från Gateway2Lease
Good morning Michelle,
Thank you for your kind words! We’re delighted to hear that the communication and ease of the process met your expectations. Your recommendation means a lot to us, and we’re glad we could help make car leasing straightforward for you.
If you ever need further assistance, we’re here to help!
Here’s to countless enjoyable miles in your new lease vehicle! May every journey be filled with excitement, joy, and memorable moments. Thank you once again for allowing us to be part of your journey. Safe travels, and enjoy every ride!
Best wishes, Jodie and the team at G2L
First time leaser - pleased it's been with Gateway2Lease
First time I've considered leasing, so there were some nerves going into it around finding the right company and deal.
From the first call with Alastair, however, it's been a great experience and I've had confidence in the process throughout. Very communicative, very helpful, and he found a terrific deal for us so we can get the car we wanted.
4 november 2024
Omdöme utan inbjudan
Svar från Gateway2Lease
Good morning Thomas,
Thank you so much for sharing your experience! We’re thrilled that you chose Gateway2Lease for your first leasing journey and that Alastair could make it such a positive experience. It’s great to hear that his support and communication helped ease any initial nerves and that he was able to find the perfect deal for you.
Enjoy every mile in your new car, and please don’t hesitate to reach out if you need anything in the future!
Best wishes, Jodie and the team at G2L
Svar från Gateway2Lease
Hi John,
Thank you for your kind words! We're thrilled to hear that you’re happy with our service and the updates along the way. Keeping you informed and ensuring a smooth delivery is what we strive for.
Enjoy your new car, and please reach out anytime—we’re here to help!
Best wishes, Jodie and the team at G2L
Great price
Great price. Easy Transaction. Good communication. Car delivered on time. Perfect
28 oktober 2024
Svar från Gateway2Lease
Hi Simon,
Thank you for the fantastic feedback! We're so glad to hear you enjoyed a smooth, well-communicated experience with timely delivery and a great price. It was our pleasure to serve you, and we hope you absolutely love your new car.
Drive safely, and don’t hesitate to reach out if you need anything in the future!
Best wishes, Jodie and the team at G2L
No hassles or issues at all
No hassles or issues at all. Very straightforward process and transaction.
28 oktober 2024
Svar från Gateway2Lease
Hi John,
Thank you for sharing your experience! We're delighted to hear that everything went smoothly and that the process was straightforward for you. Providing a hassle-free experience is always our goal.
If there's anything more we can do for you, just let us know.
Enjoy your new vehicle!
Best wishes, Jodie and the team at G2L
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