GardX Group Omdömen 

I submitted a claim to GardX for two small scratches, both well within SMART‑repair limits. After reviewing my photos,which i ahve now sent 5 times, GardX asked me to send images of an additional, longer scratch that I had not noticed, had happened after the original claim and had not claimed for.
GardX then declined the entire door repair based on this longer scratch — damage they specifically instructed me to add and which was never part of my original claim. They have not provided any policy wording that allows them to reject valid damage on this basis.
They have approved the separate quarter‑panel repair, but the handling of the door claim has been poor and does not appear consistent with fair claims handling. I am now preparing to escalate the matter to the Financial Ombudsman Service.

as an update, i have still received no reply to my latest email on the 13th March, so am now in process with finacial ombudsmen

Shocking experience - not worth the money - tried to blame the customer for the exteriors damage stating left bird poo on the car for too long (any bird poo was taken off straight away and car was kept clean) - outer didn’t seem to be protected at all from anything- no reps in the big car sales places such as Evans halshaw as they all left and overall disgusted with the overall experience.

Sincerely speaking there is no need for Gardx protection, waste of money. Look after your car yourself and keep it clean

So easy and accessible to use - Used the policy twice last year - instructions are clear, there are a number of options available and on both occasions I've used them it's been slick, no issues and a really great service thank you.

Ashley Huff from GardX came to treat our car in our drive.
He was great. Was booked in swiftly. So thorough when cleaning our car then applying. Highly recommend!!

Nail in tyre removed from tyre
by Quickfit.

I have had three jeeps done with Gardx , yes it’s great for a few months but honestly it’s not worth the money the dealer charges , I now have my latest jeeps ceramic coated ,The vehicles are shining all the time and the dirt just washes off without using a cloth

I purchased a brand-new Audi in early February 2023, which came with GardX ceramic coating. Unfortunately, the coating was poorly applied by the Audi dealership, and it needed to be reapplied by GardX under their lifetime guarantee a few years later.

From the moment I registered the claim, Aden took ownership of the issue and ensured that my car received a new ceramic coating within a week.

Aden explained everything in detail, and I can honestly say he treated my car as if it were his own.

Seemingly pretty poor / none existent coating.

Don’t bother with it - diamond cut alloys will be spray painted if you scratch them. Very poor repairs and they try not to honour genuine claims or do the repairs on the cheap / Cut every corner possible and then complaint emails are ignored (Giselle).

Wonderful experience. easy to claim and response was great though it took a bit of time.
Otherwise, great service

I use guardX on all vehicles that I purchased and it stands buy a vehicle when it comes time to sell . As it keeps the vehicle in pristine condition. And makes it easy to wash and clean.i think it’s well worth that extra cost as you will re coupe when time to change I would recommend guardX to anyone who values there vehicle. A great product.

I felt that the deep shine on the car had deteriorated. The Gardx protection has been on the car for over 4 years, this I felt was a reasonable protection length of time but as Gardx give a lifetime warranty I would ask if the shine could be improved. No problem with the process and an appointment was made for a technician to visit, Alan Davies.
Alan could not have been more helpful and explained the problem was atmospheric fall out restored the shine to the car, and advised how I can keep the luster.
Not a Gardx problem really!
Brilliant service and thank you.

It was a complete waste of my £600. Neither the exterior nor interior benefited from it. I'm not even convinced that it was ever applied to my car by German Autocentre Sheffield. But they did put the little sticker on my windscreen!

Fantastic customer service to get the claims approved and assigned work.

Meh - it's just a shiny coat. Doesn't protect against scratches, it's just like expensive cling film.

Spoke to a person at gardx who said best to go to kwik fit euro because they have an account with them. Made an appointment with kwik fit. Took about 20 mins to get an ok over the phone. Problem sorted.
Only drawback kwik fit did'nt have a coffee machine.

Had to have a new tyre due to a puncture not repairable phoned Gardx insurance to tell them and was told if I take it to Kwit Fit I wouldn't have to pay anything as Gardx have a account with them or go to any other tyre sites that are VAT registered.
So I went to Kwit Fit had to wait as I didn't have appointment, after waiting nearly a hour they pulled my car into the garage and took the wheel off but couldn't do anything else until they had phoned Gardx and got confirmation that they could change the tyre, this phoned call took Gardx nearly a hour to answer the phone not sure why it took them so long to answer but in the end it was sorted and Kwit Fit changed the tyre which in total took over two hours which should have been a twenty minute job.
Maybe Gardx should come up with a more suitable plan for customers like myself waiting around for over two hours for a new tyre to be fitted is a little on the extreme side.

I need to get my car repaired so the Guardx reapplied but told I had to go to the dealership, as I think they were the ones who damaged it I wanted an alternative. They didn’t think there was one but would let me know. Of course I’ve not heard back from them.