GardX Group Omdömen 

Don't waste your money, the guarantee isn't worth the paper it's written on.
I paid for when I purchased nearly new BMW X5, after 18 months the exterior protection has degraded. when I approach GuardX they said

With the external issue, the beading effect is not part of the protection this is a visual effect that is there at hand over for the first few months.

So when you buy a car, the finish you leave with will not be there after a few months.
You have been warned!

Really great customer service from GardX. Giselle S and Philip O were both extremely helpful, friendly and very easy to communicate with. Everything was explained clearly and the whole process was straightforward and stress-free.

It was genuinely a pleasure speaking with them both. Excellent support from start to finish, thank you
Giselle and Philip!

Holly was very helpful courteous and knowledgeable. All the qualities of a good customer service advisor. She went above and beyond to help

I recently made a claim with GardX regarding some damage and scuffs to my BMW IX brand new car alloy wheels. Initially, I found it quite difficult dealing with the representative I spoke to, as I did not feel that my concerns were being properly understood or addressed.

However, later in the call I spoke with Holly, and the experience completely changed. Holly Sargeant was professional, patient and extremely helpful. She listened to my concerns, explained the process clearly and, most importantly, took ownership of the situation and resolved the issue for me.

I really appreciate the way Holly Sargeant handled the claim and turned what had been a frustrating experience into a positive one.

A well-deserved 5 stars for Holly Sargeant — thank you for your excellent customer service and for getting the matter resolved.

Good communication with customer re visit.
Timely arrival.
Efficient and friendly service.
Useful tips about products.

Replacement kit confirmed in August — still waiting. Your team said you'd contact the dealership. Now I'm told I need to chase them myself. The dealership knows nothing. Conflicting messages, lots of waiting, nothing resolved yet. Disappointing service for a paid protection product.

My honest advice: Never buy GardX. If you still want paint protection, go somewhere else — don't go with GardX. Worst service ever.

I am extremely disappointed with the handling of my complaint and the conduct of this company. I am writing this to warn others about my experience.

On 06/08/2026, I received a written confirmation from GardX stating that I was eligible for a pro-rata refund on my policy (Policy UISYT-02503433) because my vehicle had been written off. I relied on this information.

Approximately 10 minutes later, I received a second email retracting this statement entirely, claiming that because a small claim (under £150) had been paid, I was no longer eligible for a refund of the remaining premium (over £850).

To make matters worse, GardX then attempted to recall (delete) the original emails containing the incorrect advice, presumably to hide the fact that they had misled me.

When I raised a formal complaint about the misleading information, the lack of proportionality (keeping £850+ for a £150 claim), and the poor service, their acknowledgement letter completely ignored my specific points. They are now hiding behind their Terms and Conditions (Section 7.6) rather than addressing the fact that their own staff gave me incorrect information and then tried to cover it up.

They are now playing the waiting game.

To date, I have received no response to my formal complaint. It seems their strategy is simply to ignore the customer and hope they go away. I have contacted them multiple times and have been met with silence.

Please do not respond to this review by saying "contact us by email."

I have already done that multiple times and you have not responded. That is precisely why I am now posting on Trustpilot. If you were genuinely interested in resolving this, you would have replied to the emails I have already sent.

This is not the "customer centric" service they claim to offer. It is unfair, disproportionate, and frankly, the attempt to delete the messages and then ignore me is dishonest. I will be referring this to the Financial Ombudsman Service.

Avoid this company if you value transparency and fair treatment.

I reported an issue with paintwork and stated that it is never parked near trees. They said that 'the vehicle may have been parked beneath trees for an extended period' and then added it had 'not been maintained to an acceptable standard'. For one the policy says you are covered for tree sap and to say it has not been maintained is an outright insult. They just fob you off with a very feeble excuse from the 'specialist technician' (really!). Total waste of money.

Illogical
It's cheaper to do all 4 wheels which would also keep them looking the same than to do just 3.
Computer says, no can do!

Takes AGES to get through

Ashley was fantastic in dealing with the bird lime marks on my bonnet. Kept in touch and was very helpful in rearranging the appointment. Did a great job and would highly recommend.

Ashley Huff was able to make an excellent repair to restore the car's roof paintwork to its original appearance, after suffering from the effects of bird droppings. He also treated the bonnet which had similarly suffered. Altogether a great job.

Excellent service, after a car accident my passenger door needed replacing. Contacted gardx about having the door recoated. Alan contacted me to come out to the house and the job was done there and then. Very professional and friendly. Thank you

Avoid this group. When i purchase my new vehicle, the saleman showed me example of of this product works kn fabric. It stops any drinks spils entering your seats.. even though i didnt not want it. I went along with it. After a year i had stains on my seats. No matter how much i had valets dome the dtains will not go away. When i reached out to this company. They made up many excuses stateing i did not take precautions!!! If i needed to take precautions. Then what was the need for this protection. Any no matter how i explained. They came back with different excuse.. avoid these criminals. Just save that money and take precautuons as they state even aftet you pay them.. avoid paying these xriminals

Had a deep scratch on the drivers door, the car has Gardx on it, I had the scratch repaired and made a claim for Gardx to be reapplied to the door, it took longer than expected for them to get someone out to do this, Technician Ashley came out to reapply the GardX he was excellent, great communication he kept us Informed on the day when he was going to arrive, he explained what he was going to do, and was very knowledgeable and friendly, and best of all the door now looks like new!
It would have been 5* but for the time it took from submitting the claim to the Technician coming.
Hope anyone with a problem gets Ashley Huff to help he gets my 5*

People on the phone great. Actual tyre policy terrible. In Devon and one mobile tyre fitter can cover who is not VAT registered so can not use. Halfords won’t cover and kwik fit 11 day turn around and want £25 for the call out. Endless things we need to provide and can’t get to a garage as too far. Will have to not use it and just pay for the non vat mobile
Mechanic to do it as no other option. Garages do not want to call and spend 25 minutes waiting on the phone either to go over the details with them just want to change you tyre as they are flat out. No pun intended :) form said two day wait ended up calling but long waits on phones.

I contacted them for help with a claim, they insist on using what they term a 'claims portal'. I couldn't get any further! They've invented a system to thwart anyone trying to make a claim, which is I guess, their business model .. take the premiums and never pay out!

When buying a car from Big Motoring World, we were strongly encouraged to purchase three-year Tyre, Alloy and Cosmetic Maintenance Plans provided by GardX.

We spent almost an hour being shown and told how beneficial these plans would be, how much money they could potentially save us, and how simple and straightforward the claims process was supposed to be. After spending several hours at the dealership buying the car, being given a huge amount of information and feeling mentally exhausted, we eventually agreed to purchase the plans, especially because they were presented to us so enthusiastically and convincingly.

Unfortunately, our actual experience with GardX has been completely different from what we were led to expect.

Our first claim was for a scratch. We completed all the required information and submitted photographs. We then waited for a month without receiving any response. When we contacted GardX and explained that we had been waiting for a month, they apologised, said they would investigate and promised to get back to us as soon as possible.

About a week later, our claim was rejected. We were told that, based on the photographs, their experts believed the repair would require more than two hours of work in a garage and therefore was not covered by the plan.

At that point, I already had serious doubts about the value of this cover, because in my opinion this type of explanation could potentially be used to reject many different repairs. I called GardX to discuss the decision, but unfortunately the conversation achieved nothing. I considered leaving a review then, but decided to give them another chance.

The second claim was after we suffered a puncture. The tyre had been cut/damaged on the sidewall and could not be repaired, so it had to be replaced.

After arranging for a mobile tyre technician, I contacted GardX, explained exactly what had happened and sent them photographs. I was instructed to contact GardX again when the technician arrived during their working hours so that they could speak directly with him. As there were only around 20 minutes left before the end of their working day, I explained that the technician would not arrive in time.

I was then told that the technician should inspect the tyre, take photographs, provide his professional assessment, replace the tyre and that I should send GardX all the evidence together with the invoice/receipt for payment. I was given the clear impression that, provided I followed these instructions, the claim would be dealt with.

We did exactly what we were told and submitted everything requested.

Two weeks later, the claim was rejected again. This time we were told that the damage was due to tyre wear and therefore was not covered.

After two claims and two completely different reasons for rejection, I have lost confidence in these maintenance plans. In my experience, the exclusions and conditions appear to give the provider a very wide range of reasons to refuse claims.

I regret purchasing these plans. We should have trusted our previous experience that many optional add-on products sold alongside cars often provide far less value in practice than they appear to during the sales presentation.

My advice to anyone buying a car is simple: read every condition and exclusion very carefully before paying for these plans. Do not make your decision based only on an impressive sales presentation, promises of an easy claims process or a large “discount”.

Based on my personal experience, I would not purchase GardX Tyre, Alloy or Cosmetic Maintenance Plans again, and I certainly would not recommend them.

Bit of a mix up on comms initially, but the technician, Alan, sorted it. Very professional job and a really nice guy. Seat clean (water stain, despite gardx) was excellent and is like new.

The bmw forced me to take this cover during a new purchase. They seem to reject claims without any proper reasoning. Everything is excluded in their policy wordings.
Bunch of scammers. Please avoid

Its a financial fraud /rip off. The product and services is low quantity

I recently purchased a car and got guard X Protection and the demo is amazing they get a piece of cloth and pour water where in the water lavitate, so I got guard X Protection done and when it was the day of collecting the car I did raise my concorn the it is not done correctly as and they were like you can request for a recoat and now it's been nearly

2 months

I'm emailing back and forth and they respond saying that everything is done right and water sipping in the seat is normal For me personally this is stressful and financial fraud in this care it was £800 of guard X Protection And it's not worth it.

This is financial fraud.

Service low quality

Product bad Practice