Réponse très rapide et circonstanciée. J'ai apprécié la solution très commerciale et compréhensive. Elle faisait suite à ma déception concernant l'absence de VF sur un DLC récent alors qu'elle était... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time using the site. Created an account, which was very quick. Found awesome deals for Stellaris DLC, which are usually notoriously expensive. Bought said DLC as Steam keys. Two of them I was ab... Se mer
Successfully purchased and redeemed Crimson Desert Deluxe Edition, excellent service. K4G, on the other hand, is an absolute joke. Avoid it like COVID, unreliable, frustrating, dodgy and not worth... Se mer
J'ai récemment téléchargé un jeu sur Gamesplanet. N'étant pas un as de l'informatique, j'ai rencontré des problèmes pour le retrouver. En envoyant un message à Gamesplanet, j'ai reçu une réponse rapid... Se mer
Företagsinformation
Skrivet av företaget
Gamesplanet is powered by Metaboli. We are a PC games digital distribution company based in Europe (Paris, France and Dusseldorf, Germany). On Gamesplanet.com you can buy and download over 3000 PC and Mac games from the best pubishers from ANY country in the world. We make a point of providing games at the best price. New releases, pre-orders, back-catalogue: you get the best deals for your games.
Kontaktuppgifter
75011, Paris, Frankrike
- www.gamesplanet.com
4,6
Utmärkt
726 omdömen
Har besvarat 63 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Craig did a great job fixing my…
Craig did a great job fixing my mistake. Only took minutes to respond and minutes to fix. Great customer service
29 januari 2026
Omdöme utan inbjudan
SAV de qualité sup
Très bon service client. Réactif à souhait ! Merci je vous recommande à 100%
26 januari 2026
Omdöme utan inbjudan
I'm saved.
Thanks for the help with activating on Steam.
That really saved me.
24 januari 2026
Omdöme utan inbjudan
Très bon site pour trouver des clef de…
Très bon site pour trouver des clef de jeux pas cher
Le support très réactif merci !
20 januari 2026
Omdöme utan inbjudan
Service client irréprochable.
Service client irréprochable.
Erreur d’achat de ma part, remboursement obtenu en moins de 24h sans aucune contestation.
Merci Gamesplanet 👍
19 januari 2026
Omdöme utan inbjudan
Had a problem with dlcs compatibility
Had a problem with dlcs compatibility with the Ubisoft connect, and the gamesplanet assistance was really helpful, while the ubisoft assistance was terrible.
Now my problem is fixed,a really reliable team, thanks rafal!
16 januari 2026
Omdöme utan inbjudan
Tres bon site
Tres bon site
Une bonne equipe,
Christophe est de trés bons conseils et à l'ecoute pour le dépannage
15 januari 2026
Omdöme utan inbjudan
Great help from support
Got a code from a campaign for a key of a game that was locked in my region.
A few quick messages and the support asked me to pick another game i was interested in that would work for my region.
Great experience.
14 januari 2026
Omdöme utan inbjudan
Refund Policy is Garbage
Gamesplanet will not offer a refund even though I purchased a video game within an hour of buying. There are far better companies such as Steam, Xbox, and PlayStation with customer friendly refund policies. On the other hand, Gamesplanet does not offer a refund once a purchase is made and the code they give is unlocked. They are a useless 3rd party. Just a greedy company with no consideration to their customer’s concerns. Steam, Xbox, and PlayStation will let the customer use the game and give a refund for a video game if the customer requests within the same day! Gamesplanet WILL NOT REFUND!
12 januari 2026
Omdöme utan inbjudan
Svar från Gamesplanet
Hi Kendra,
Thanks for sharing your feedback. It seems you did it twice as you already wrote a similar review in 2021 with the same frustration.
As a store selling activation keys, our refund policy is still the same than in 2021 and once a key is revealed it is considered used and we’re required to settle royalties with the publisher. For that reason, refunds for simple convenience after key activation are generally not possible. This is standard across key-based retailers and is outlined before purchase.
That said, we do review refund requests individually where circumstances allow, which is why you may see some customers mention successful exceptions.
These are the case when client demonstrates that the game doesn't work and we are unable to resolve the issue or the client explains he made a mistake that we can correct, etc... but generally we refuse requests for convenience only.
While our model differs from platform holders like Steam or consoles, we focus on competitive pricing, authorised keys, and direct customer support.
We appreciate the feedback and understand this may not suit everyone’s expectations.
That said, we were unable to identify which order your opinions from 2021 and 2026 are based on, and since you did not wish to provide more information, we are not certain that your opinion is based on a real experience.
Very Quick Response
I accidentally purchased a game twice so i sent an email to have one refunded and they responded within 10 mins. Very quick and it was easy to resolve.
12 januari 2026
Omdöme utan inbjudan
Super service
J' ai acheté le jeu Minecraft édition java et bedrock, ils m'ont aidé à la validation et sont très réactif et sympathique, je recommande vivement à 200% site français très fiable et ils sont toujours à l' écoute si on a besoin super top
8 januari 2026
Omdöme utan inbjudan
Good service
I found it easy to use this service - I bought MSFS2024 for 15% off the RRP. As it was my first purchase, Gamesplanet manually checked the transaction, which took about 1-2 minutes. Once this was done, I activated the purchase, obtained a registration code which I was able to use in the Xbox app using the 'Redeem' option. I'm happy it all worked out as hoped.
3 januari 2026
Omdöme utan inbjudan
Support hyper réactif et flexible.
Support hyper réactif et flexible.
Pas les moins chers du Web,mais permet de rémunérer normalement les auteurs et assurent un vrai service ce qui devient rare de nos jours!
29 december 2025
Omdöme utan inbjudan
Stupid scammy bullshit
Stupid scummy scammy bullshit. Site tells you to sign in through Steam. What they don't tell you is that it auto creates a fake email alongside it in which you cannot change and are required to access to gain access to the codes you paid for. SCAMMY BULLSHIT DO NOT USE
26 december 2025
Omdöme utan inbjudan
Svar från Gamesplanet
Hi Garrett,
Sorry for the frustration.
When you sign in via Steam (or other social logins), a temporary placeholder email is automatically created so the account can exist securely. This email is not used to deliver purchases, and no access to it is required.
You can add and confirm your own email at any time from the user dashboard, and our support team can also fix this for you within minutes if needed.
There’s nothing scam-related here, just a standard OAuth setup that unfortunately wasn’t clear in your case. If you contact us at help@gamesplanet.com and we’ll sort it out quickly.
Sito affidabile e serio
Un ottimo sito per risparmiare sull'acquisto di videogiochi. L'assistenza è stata immediata, avevo avuto un problema con la ricezione dell'email per l'attivazione dell'account, ma sono stati rapidissimi a risolverlo e attivare il mio profilo in pochissimo tempo. Sicuramente lo utilizzerò ancora in futuro!
27 december 2025
Omdöme utan inbjudan
Excellent support
23 december 2025
Omdöme utan inbjudan
I made a mistake when signing up for…
I made a mistake when signing up for their service. Id bought something and couldnt get my email to confirm because Id made a typo. I sent a support request and maybe 7 hours later, the next morning essentially, id got my problem fixed by Craig, on a Sunday. Super appreciative!
21 december 2025
Omdöme utan inbjudan
Purchased a game and because my paypal…
My paypal email was different to my registered email with games planet so the email game link was delayed and required a quick email to rectify. I got my game so am happy.
21 december 2025
Omdöme utan inbjudan
Svar från Gamesplanet
Thank you for leaving feedback on your experience, but I must admit I don't understand the rating: you explain that we performed a check because you used a different email address than the one associated with your PayPal account, but that this check was quick and efficient, even on a Sunday. Under these circumstances, why give it 3 stars? Would you have given it a better rating if we hadn't performed a verification check on this first transaction?
Flawless help with email
Had an issue with my old email, contacted support on Facebook, replied and solved the case in less then 10 minutes without problems.
15 december 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.