Furniture Village - Staines Omdömen 

Robin was extremely helpful and patient. We were in the store for a couple of hours deciding and he helped us so much. Patience of a saint. Robert Sydney.

Sales team were great, delivery guys were amazing so careful. I'm super happy with my new sofa, the only downside was the wait time for the sofa but i expected that.

Lee and Colin were polite, friendly and thorough today when they delivered our sofa. Nothing was too much trouble. Very impressed.

Robin looked after us perfectly, provided info we needed without being pushy. Was the perfect escape from the heat too with their great A/C!

Informative and polite person in the customer care team ... much better than previous telephone calls. Thank you!
This matter could have been resolved alot sooner had Khadija been helping us in the first instance.

Very nice sales guy (who remembered me from a previous order) and prompt service in the Staines Branch.

Robin who served & helped me + 2 friends choose my dining table + 6 chairs was very pleasant and friendly. And the coffee was a nice extra as we sat & felt unrushed in making choice of colour of table etc. Pleasant experience all round, thank you

The salesperson Mr. Robyn Sydney was trustworthy, informative and provided good advice to meet our needs. He was curteous and helpful.

supporting staff

Knowledgable , no pressure service , advice given , polite , nice people listen and care .

Excellent service and follow up from Syed Shah. Fantastic service when buying it and made sure he provided options that fitted my needs and then an excellent follow up service after when I wanted to make a change.

Stephan was very helpful, kind and sorted out my issue.

I was helped by Syed he was brilliant at understanding my needs and what would work for me.
Provided options that fitted my needs.

We came in your Staines Store and were given a tour of your beds by your colleague Raj. He was extremely knowledgeable and patient as we were indecisive. However we finally chose a bed and thankyou to Raj for his help.

It was very nice experience with furniture village in Staines. Iwould definitely recommend everyone to visit the store once. the sales person was very friendly and helpful in every way.

Initial service was great, The package for our dining room table and chairs all round good value for money.
We are repeat customers.

Nice size dining. Great service and assembly was quick and professional.

Shopping at Furniture Village in Staines has always been an enjoyable experience for me over the years, and my most recent one was no different. Abed's attentiveness and friendliness made the entire process painless, from advising me on my choices to following up on delivery - thank you! The other members of the team - Robin, Liz, Laura were also helpful - keep up the good work.

Laura Bielskyte the sales consultant was knowledgeable about the product. She explained the specification and grades of leather the sofa could be made in.
As I was unsure of the colour choice I decided to bring swatches of my colour scheme at home back to the store the next day. There was no pressure or hard sell, Laura advised she'd be happy to complete the sale when I was ready.
Thank you Laura

Having had problems with a sofa we brought the manufacturer advised that they would issue a full refund . I will do a separate review on the experience once everything has been sorted out . The reason for my review today is from the service that we received from Robin Sydney from the Staines store . Even though the sale would not be beneficial for him ,he took time and patience to answer all our questions in choosing replacement sofas and completing the paperwork for the new Malden store ,I think this should be recognised in some way.