Furniture Village - Ipswich Omdömen 

We bought a sofa bed from Keith Shepherd at the Ipswich branch. He was very knowledgeable and extremely helpful, taking his time to make sure the purchase suited our needs. We ended up with a great deal that will be delivered very soon. We will be back to see him again!

I have visited many furniture showrooms, but I have found that furniture village is the best in uk. I visited the showroom in ipswich, and the staff there is a remarkable and very accommodating. I highly recommend them.

Chris Hunt was very helpful, made the whole experience really good.

I contacted Furniture Village Sales and Aftercare team needing support for a seating issue on a sofa I had purchased back in 2022. To be honest I wasn't expecting a great deal but I was pleasantly surprised by the positive and sympathetic responses shown equally by Keith Shepherd and Amber . I now await a visit from their Furniture repairs team to view and discuss . Well done Furniture Village ...a great company with huge consumer appeal and a name to be trusted in my book ....Bravo.

Great customer service at Ipswich, our salesperson Shane was very polite and a great help in choosing our new sofa. Ensured we left happy with our purchase and answered any questions that we had, would definitely recommend.

Very knowledgeable about product

Listened to my needs, gave good advice regarding power to sofa.

Not at all pushy, very pleasant to deal with.

Great experience with Chris
I’ve been in a few times trying to decide.
Always very helpful and honest.
Took my hubby in today and finally purchased our table.
Thank you Chris for all your help 😊

Lovely friendly helpful staff a great experience

Chris Hunt! He was amazing. We bought a table and chairs from him back in April and went back to furniture village simply because we really liked his approach and feels trustworthy and knowledgable. This time round we bought a bed.

Staff were helpful

Rachel Burrows was so patient with us as we kept changing our minds! She was very helpful and honest. Great experience, thank you

Abu listened well, was very polite and reassured me the subject of my call was being dealt with promptly and efficiently. He was very kind and professional

Customer aftersales service is terrible, It took several weeks and multiple phone calls to arrange for the exchange of a faulty chair, when the replacement finally arrived it was worse than the original and I had to go through the same process again, when the next replacement finally arrived it was not the same and I discovered that the manufacturer had been changed, by this time I had had enough of Furniture Village staff incompetence so returned the whole set of 6 dining chairs for a refund which I eventually received after much more effort on my part. I have not got the time or inclination to write the whole sorry story but I can say without doubt that I will not be shopping with them again.
After receiving the reply to this review shown below, I sent the details requested and received this email as a reply.

Dear Mr Ward,

I hope you are well.

I am truly sorry for all of the issues you have experienced with your order.

I can assure you that this is not the level of service we aim to provide our customers, and I completely appreciate how disappointing and frustrating this experience must have been for you.

I have now passed the details of your experience on to the relevant team so that this can be reviewed and, where possible, used as a learning opportunity to help prevent similar issues from occurring in the future.

Once again, please accept my sincere apologies for the inconvenience and disappointment caused.

Kind regards,
Kieran

Somwhat diferent tone to the one I got from the customer service repesentative when I telephoned and insisted on a refund, he was anything but polite and if I were his boss he would have been instantly sacked.

Sincere aplogies are not accepted and are not good enough, they don't do anything to put right the many times I had to contact the aftersales team and put up with these hideous dining chairs until they were finaly removed
I wish I had read the multitude of negative reviews before I bought from these cowboys.

Good knowledge of product very helpful helped us find just what we were looking for

This has to be the easiest sofa buying experience I've ever had. Special thanks to Rachael who was very knowledgeable and explained everything to us clearly. Can't fault the experience and would recommend.

Chris provided exceptional service throughout, never trying to sell but giving input at the right times.

First time visiting your lovely shop
Had a really lovely experience Keith the sales man explained everything to us and we brought a dinning table and chairs
We will definitely be back
Left feeling very happy
Dee Thomson

Rachel was very helpful and considerate of my additional disability difficulties and so were other staff. Looking forward to receiving my new couch.

We were helped by Chris who was very knowledgeable and helpful. He did not pressure us one bit. Genuinely lovely, helpful and professional man. A refreshingly positive experience. We came away extremely happy with our purchase.

Very good sales manager who answered all questions well and had a neighbourly approach