Furniture Village - Gateshead Omdömen 

Great service from Neil Armstrong at the Gateshead store. We were looking to buy a couple of leather sofas and he made our buying experience so easy, no pressure and answered all of our questions.

We received our new ottoman bed which we were so excited about. Obviously turned the house upside down to remove what was under our previous bed, and when the new one was installed it was twisted. The bottom section has come away and the bed is twisted. Upon ringing customer services, told a third party would come and see (presumably try to fix). Obviously buying a new bed, wouldn’t expect this. If faulted, should just en a case of return and send new one. This is nearly £3000 worth of bed.

Everything was as it said into all the time on time lads that delivered were fantastic friendly professional an so quick

We were left alone without any bother from sales people until we had decided what we wanted. Then we sort there help and finalised our decision to buy. Thank you Furniture village.

Extremely helpful, knowledgeable staff (Joanne Little) who welcomed/acknowledged me but then, after initial advice, gave me space and time to look and decide. When I proceeded to make a purchase she was very thorough and informative.

There's a really lovely feeling when you walk through the door of Furniture Village, despite the size of the store.
Rosie came over straight away and made us feel very welcome. She was so helpful and went out of her way to give us excellent advice and loads of information and demonstrations of the furniture we were choosing. She gave us plenty of time and even made us a cuppa while we discussed our options. Absolutely outstanding customer service from Rosie with no hard sell just a genuine willingness to help.

We visited the Gateshead store staff were helpful and polite there was a slight problem with my order but it was rectified without any problem new bed and mattress arrived within the time slot and are very comfortable

Had a good experience purchasing a new sofa, no pressure sales, nice friendly staff members.

Anja was fantastic in the Gateshead store , she was informative but not pushy she left us to browse and pointed us to what we were looking for . She answered any questions we had and helped us make an informed decision
Great service Anja , thank you very much

Excellent sales team, quality product, all round very good. Sadly there was a mistake by furniture village that delayed our delivery by two days. Delivery was smooth and Kev and Paul the delivery drivers were great

Advisor very helpfull and polite , went through options with us , pleased with my furniture second time been back

We were greeted by a lovely women called Joanne who was very helpful, there was no pressure just good advice, great experience would highly recommend

Salesperson was very helpful and gave us plenty of time to review products before making final choice. All finance details clearly explained

Genuinely so helpful and understanding of our situation and did what she could to help us out will definitely use you guys again!

Was made to feel welcome as I entered the store then was left to wander,found exactly what I was looking for and the purchase was very simple.
Thanks.

Excellent service from Richard Brennan throughout our visit to the Metrocentre store on Thursday 28th of May.
Richard was super helpful and explained all of the options when buying our new bed. After sharing all the information we needed about the bed, guarantees, payment options he gave us space to make our decision.
Once the decision was made Richard offered us a coffee and took us through all of the information again regarding payment and delivery dates etc. Excellent customer service - I would highly recommend Richard and Furniture Village 👍

Lady very helpful. Answered my questions and explained things well.

The showroom had loads of choice and Dianne, the lady who served us was lovely. When we told her what we were looking for she was very helpful and didn't pressurise us to buy at all. We visited all the sofa showrooms at the Metro but went back to Furniture Village because one if the sofas Dianne had shown us was perfect. She made the whole experience delightful and painless and I would definitely recommend Furniture Village.

5* service, from going into showroom to furniture being delivered.