Furniture Village - Croydon Omdömen 

When we went to look for a new sofa the staff member was helpful. We were given time to have a good look and were able to take our time making a final decision.
The delivery service was good, even allowing us to delay delivery whilst we completed redecorating our room.
Unfortunately the furniture would not fit through our front door. It was arranged for the upholsterers to return with the furniture a couple of days later and they were able to dismantle the furniture to get it into the house.

Bipin was great help. Super lovely and very patient. Made our day with his kindness and helpfulness! Thank you Bipin!!

I received my Table today and delivery and installation was very quick. I bought a clearance Table i am happy with the choice and received a further discount and bought 4 additional chairs which i am yet to receive i was recommended to buy that specific table from an existing furniture village customer

We had a very helpful salesman who was knowledgeable & answered all our questions, made our purchase very easy.
He also brought us water on the very hot afternoon .

Great service and allowed to look around with no pressure. Harold Ofori was extremely helpful and we purchased a number of items with him.

I bought a dining table at the weekend and then went back yesterday to order a sofa as no other store in the area had the same level of customer service!
I was served by a lovely helpful knowledgeable lady called Salma

Was very efficient and smooth from the outset, in store, to the delivery team
Excellent

We spoke to Tushar who was polite, patient and knowledgeable. He answered all our questions without putting any pressure on us. We highly recommend this store.

We have placed two substantial orders with Furniture Village, spending over £6,000 in total, but unfortunately both experiences were affected by avoidable errors and poor handling of the issues afterwards.

Our first order, worth over £4,000, included a bed and a two-seater sofa. When the divan bed was delivered, the warehouse had loaded two mismatched halves, making the bed unusable. It then took around eight weeks to rectify. While customer services apologised, there was no meaningful acknowledgment of the inconvenience caused. When I escalated the matter and requested a goodwill gesture or discount, I was simply told that Furniture Village does not offer refunds, despite the mistake being entirely theirs.

Our second order, for a dining table, chairs and bar stools (around £2,000), resulted in a similar issue. We arranged delivery, took time off work, and prepared by disposing of our old dining table — only for the chairs to arrive without the table itself. This left us without a dining table for a further two weeks while we waited for it to arrive. We were told it had to come from Europe, which raises concerns about stock management and selling items that are not immediately available.

What made both experiences more frustrating was the poor communication. On more than one occasion, we were promised call-backs from customer services that never happened, leaving us to repeatedly chase for updates and resolution ourselves.

Both times we paid £119 for delivery, yet both orders arrived incomplete. At the very least, I would expect those delivery charges to be refunded given the inconvenience, delays and lack of communication.

I do want to acknowledge that the in-store staff were excellent throughout, particularly Davide, who was friendly, professional and never pushy. He was a pleasure to deal with.

However, while the sales team have been great, Furniture Village as a company needs to improve its warehouse operations, stock control and customer service response when things go wrong. Mistakes can happen, but the lack of meaningful resolution, communication or goodwill leaves a poor impression. Based on our experience, we will think carefully before shopping there again.

Excellent communication

I purchased a sofa among the many options available here. Special thanks to Harold for walking me through the delivery, maintenance, and policy info in detail.

Salma was very helpful and extremely professional.
She looked after us very well, and the coffee was lovely too.

They told me when they were on there way. The delivery men were fantastic.

Thank you Dave for your outstanding customer service. When we had a little niggle you worked so hard to get it resolved and you succeeded. You were courteous and kept me updated.
Your commitment to customer satisfaction is amazing. Thank you for your huge support.

Harold was very helpful and not pushy we actually pointed us towards a cheaper sofa that we preferred great over all experience

I bought a recliner chair 2 years ago and paid £100 for the additional care warranty. I am the only person using the chair but it has now sunk in the seat area, the material has folded into a permanent crease making it uncomfortable and unusable. I contacted FV as still under the warranty but apparently this is classed as 'wear & tear' and is not covered by the care policy either. I'm in contact with the escalation team but it appears its tough and I'm now left after 2 years with an unusable chair and £850 out of pocket. I had problems with this company from day 1 with pressurised sales people, incompetence leading to long delays in delivery and lies about where the furniture is manufactured and nearly cancelled my order, which obviously I wish I now had. I'm left sitting on a dining chair in agony with my back and trying to save for a new chair as I don't have cash lying around to replace it.
Don't buy from this company and especially DO NOT BUY THE CARE POLICY as it doesn't provide any cover that isn't already on a normal household insurance policy. This company promotes itself with good quality products and customer care, what a joke

Harold Ofori ensured we had a very pleasant and enjoyable experience whilst coming to see a 2 seater electric extendable sofa I had seen online which eventually led to the sale.
He was professional, handled all our questions with deep knowledge and was useful in guiding the process. Even convinced me to allow my partner to get the lighter colour we both wanted but I feared to get because of my messy dog by selling us what looks like a great insurance against stains. I used to be in sales and I’m not an easy customer to convince or make quick decisions but Harold took the time to help with all my concerns and did it with an upbeat and nothing too much effort to look into attitude. Even offered us cookies which I ate far too many of. Perfect level of consultative selling. Thanks Harold. Let’s hope those 10 weeks fly by looking forward to getting on the new sofa now.

Wilfred was extremely helpful and went the extra mile to make sure we got exactly what we wanted. Highly recommend this firm. We are returning customers.

Staff service was incredible. Sorry I’ve forgotten the ladies name who helped. Salma? I’ve got a terrible memory. She was great. Give her a pay rise

She was very helpgul and fredly and she have good experience .she was very nice and mske you feel very welvome .