Got the Comfivo Terros desk in Walnut and it’s very sturdy. Came with paper instructions (diagrams). It also came with a video guide via a qr code and I found that incredibly helpful, made the process... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
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Great company to do business with. We have just moved and my husband put the totally incorrect delivery address and postcode, they tried to locate but couldn't but came back the day after. The items... Se mer
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10 working days to arrive as stated. Once shipped great communication with shipping company. Table chairs and bench arrived in 5 boxes . Packaged well. Instructions clear , the bench needed 3 people... Se mer
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Företagsinformation
Skrivet av företaget
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Kontaktuppgifter
Storbritannien
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Still no refund
Although staff were apologetic, I purchased a nest of tables on line and when they arrived were of poor quality. I immediately rejected them and contacted the company to collect them. It took almost a month to arrange collection, in spite of much chasing on my part. These were collected a week ago and still no refund. Only given one star as the lady on the phone was so nice and apologetic!
3 maj 2025
Omdöme utan inbjudan
Svar från Furn-On
Hi Steve,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. While we're pleased to know our team member was courteous and apologetic, we completely understand your frustration regarding the delays in collection and refund. This is certainly not the standard of service we strive to deliver.
As you're aware, the delay was due to our supplier's mishandling of the collection process. We've since addressed this with them directly to ensure it doesn’t happen again in future return cases.
Your refund was processed nearly a week ago, as communicated, and typically takes 3–5 working days to appear in your account. We understand your concern, but at the time you reached out, it had only been three working days — still within the normal processing window, which is unfortunately outside of our control.
We truly appreciate your patience and once again, sincerely apologize for the inconvenience caused.
Thank you
Furn-On Customer Services
Happy with service…
Was able to forward book a nominated delivery day, which was really useful. Driver turned up on time and was polite and friendly.
28 april 2025
Svar från Furn-On
Hi Brenda,
Thank you so much for your kind review!
We're thrilled to hear that booking a specific delivery day worked well for you and that your delivery went smoothly.
We hope you enjoy your new furniture.
Furn-On Customer Services
All good
All good. Excellent prices and item just as was advertised. Delivery nice and easy.
Would recommend
28 april 2025
Svar från Furn-On
Hi Geoffrey,
Thank you so much for your kind words! We're pleased to hear you were happy with the price, product, and delivery experience.
Your recommendation means a lot to us.
Thanks again
Furn-On Customer Services
Svar från Furn-On
Hi Louise,
Thank you so much for the 5-star review! We're delighted to hear you were happy with the speed of delivery and the quality of the furniture.
Enjoy your new Lamp Table !
Furn-On Customer Services
High hopes - total disappointment.
High hopes, but…order placed 27th Feb. Item received in what only can be described as a woeful state (damp, damaged and disgusting), repackaged and returned….and as I sit here 43 days later you still have my money (and only because I checked did you bother to tell me).
Refund please. Thank you.
27 februari 2025
Omdöme utan inbjudan
Svar från Furn-On
Hi Mark,
We’re very sorry to hear about your experience and for the delay in processing your refund. We completely understand how frustrating this must have been, and we appreciate you bringing it to our attention.
As soon as you contacted us earlier today, we took immediate action to issue your refund. Your order was dispatched directly from our supplier, and we’ve already been in touch with them to address the unacceptable condition in which the item arrived.
We sincerely apologise for the inconvenience and for not resolving this sooner.
Furn-On Customer Services
Furn-On a truly first class company
From my initial phone call regarding availability to delivery the experience was superb. The suite of furniture was of excellent quality and exactly as described and I will definitely be recommending Furn-On to friends and family. A Special thanks to Emma in Customer Services who dealt with the delivery date. Very pleased shopper.
8 april 2025
Omdöme utan inbjudan
Svar från Furn-On
Hi Haydn,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that your experience, from the first phone call to delivery, was superb. It’s great to know the furniture met your expectations and that Emma in Customer Services was able to assist you so well with your delivery. We shall ensure we share your feedback with her.
Your kind words and recommendation mean a lot to us and we look forward to helping you (or your friends and family) again in the future.
Furn-On Customer Services
I love my new sofa…
I originally purchased a sofa with another company who couldn’t fulfil the order, when I came across Furn-on who were having a spring sale and offering free delivery.
My sofa arrived today, the original one I wanted and I couldn’t be happier. Ordered on the 3rd April and arrived on the 7th, you can’t get much better than that!!
Communication was good and the delivery driver was very polite and super helpful. Modular sofas are definitely the way forward!!
Thank you Furn-on for a great consumer experience.
7 april 2025
Omdöme utan inbjudan
Svar från Furn-On
Hi Laura,
Thank you so much for your fantastic 5-star review!
We're delighted that you found exactly what you were looking for, and even better that it arrived so quickly and smoothly!
It’s great to hear that your experience, from ordering to delivery, was such a positive one. We have passed on your kind words on to the delivery team as well.
Enjoy your new modular sofa and thank you again for choosing Furn-On.
Furn-On Customer Services
Item damaged when contacting company…
Item damaged when contacting company via email not very responsive on getting back to you over a week now and situation has not been resolved .. Company got back to me part that was broken has been sent to myself and now ok thank you
2 april 2025
Svar från Furn-On
Hi Kerry,
Thank you for taking the time to share your feedback regarding your recent order.
Having reviewed the timeline, we’d like to clarify a few points. Our records show that your order was delivered on 31/03/25. You first reported an issue with a damaged part on Thursday, 03/04/25, at 3:55 PM. Between Thursday afternoon and Friday morning, we sent four emails to identify the specific part you needed.
As of today (08/04/25), we’re pleased to confirm that the replacement part has been dispatched.
We genuinely value all customer feedback as it helps us to continually improve. That said, we do believe we’ve been responsive throughout and that the matter has been active for two working days, rather than the week referenced.
Thank you again for your feedback and understanding.
Furn-On Customer Services
Refund .....dont be silly!
Received a damage console , spoke to manufacturers , who apologised , offered to collect and refund Furn - On. I emailed Furn-On that I had been told to inform them.
Furn -on were having none of it , certainly not a refund.
Asked irrelevant questions like did you make the unit , and were informed it was damaged and marked.
We sent photos...No refund!
I approached the manufacturer who confirmed they had refunded Furn-on .
So Furn-on now have my money and the refunded unit ....In my book this is appalling practice.
1 april 2025
Omdöme utan inbjudan
Svar från Furn-On
Hi Jay,
Thank you for sharing your feedback.
Having reviewed your order, we can see that you had an item delivered as expected. Contact was subsequently made with the manufacturer of the item and not ourselves as a retailer who sold the product to you, with a request to return the product.
Once we were made aware of this, we had sought to acquire some information regarding the order however we can see you declined to respond to the enquiries. The result of this lack of engagement has prevented ourselves from assisting with your request for refund, particularly given the product has not been returned to ourselves.
Should you be able to provide additional details pertaining to your refund request, we will be better positioned to offer further assistance.
Thank you
Furn-On Customer Services
Terrible and waste of time
Ordered a TV unit and it said it was in stock and delivery in 10 days. Nearly 3 weeks and no sign of delivery. Just messed around and lied too. Requested refund today. Absolute shambles
4 april 2025
Omdöme utan inbjudan
Svar från Furn-On
Hi Miss Scott,
Thank you for your feedback.
We are sorry to learn that you are disappointed with your order. We were let down by our courier managing delivery to you. After switching delivery to another delivery method, this too failed to deliver your order as expected. We can only apologise for the delay encountered with both services.
While we understand that this situation may be both disappointing and frustrating, a thorough review of all communications confirms that no false or misleading information was provided to you at any point.
If you feel there is anything further we can do to help, please get in contact.
Thank you
Furn-On Customer Services
Great delivery service
Great delivery service . Really happy with the quality of chairs and how well they arrived would recommend
19 mars 2025
Svar från Furn-On
Thank you for your fantastic review!
We're delighted to hear you're happy with our delivery service and the quality of your chairs.
If you ever need anything else, we’re here to help.
Enjoy your new chairs!
Furn-On Customer Services
Happy days
Great quality product delivered in agreed time great communication would highly recommend thank you
23 mars 2025
Svar från Furn-On
Thank you Matthew!
We are delighted to hear you’re happy with your new Bench and our service.
If you ever need anything else, we’re here to help.
Enjoy your new furniture!
Furn-On Customer Services
Highly recommend this company
Just superb, really friendly service around the delivery, super efficient… would really recommend them.
23 mars 2025
Svar från Furn-On
Thank you so much, Pimmy!
We're thrilled to hear you had a superb experience with us, it means a lot to know we hit the mark.
We appreciate your recommendation.
Furn-On Customer Services
Nice quality furniture at a fair price
Nice quality furniture at a fair price
Good communication and delivery information.
Would recommend
14 mars 2025
Svar från Furn-On
Thank you Dorothy!
We're glad you're happy with the quality and value of our furniture.
It is also wonderful to hear that our communication and delivery updates met your expectations.
Thanks again
Furn-On Customer Services
Excellent customer service
Excellent customer service
Fantastic quality
Everything from start to finish went smoothly
Fast delivery
14 mars 2025
Svar från Furn-On
Thank you Claire!
We’re thrilled to hear you had such a great experience with us.
Enjoy your new sofas.
Furn-On Customer Services
telephone table…
when looking for my telephone table came across furn on , not ever heard of this company I was a little concerned about buying. BUT how wrong can one be. highly recommend , great service throughout .
19 mars 2025
Svar från Furn-On
Hi Peter,
Thank you so much for your kind words!
We totally understand your initial reluctance and we’re delighted that we could help you.
It’s wonderful to hear that you’re happy with your telephone table and our service.
Thank you
Furn-On Customer Services
I don’t usually leave reviews but feel…
I don’t usually leave reviews but feel compelled to share my experience. Firstly, our delivery was delayed, and when we contacted their customer service team, we were told that the delay was beyond their control, despite their website stating that delivery would occur within two working days. Ours took over a week to arrive.
The situation worsened when we received a faulty wardrobe. After making extensive complaints and highlighting the issues to the company, they failed to acknowledge our concerns or assist us in resolving the problem. I advise caution when purchasing items from them and recommend taking their claims with a grain of salt.
Update since the last reply: I appreciate that you acknowledged the delay in delivery and that you've misled customers. However, your customer service team could have communicated this more effectively instead of being dismissive and rude.
Additionally, regarding my credit card company's statement about the wardrobe not being faulty, that is not accurate. We chose not to engage further with your company and decided against completing the excessive paperwork that came with the refund process. Please ensure you have the facts correct.
Lastly, we do not require any further assistance and will not be making any future purchases from your company. Thank you.
19 oktober 2024
Omdöme utan inbjudan
Svar från Furn-On
Hi John,
Thank for taking your time to share feedback of your order delivered in October.
Having reviewed your order we can see that there was a delay with delivery and apologise for this. Your delivery had initially been planned for a 1 person service which was subsequently amended to a 2 person delivery team who, whilst completing delivery in less than a week, did take 4 working days instead of the advertised two. We were contacted at the time by yourself and acknowledged this was over the advertised lead time. Since your order was placed in October, we have amended our delivery offering in conjunction with our 2 person delivery team in an effort to further reduce this lead time and avoid your situation from occurring.
With regards to the faulty wardrobe you advised you received, we can confirm that there were a number of e-mails communicated with reference to the issue you were encountering and how to resolve this. Regrettably it appears there was a lack of engagement in terms of the solutions proposed and therefore we were unable to resolve the issue encountered. We can see that you had attempted to get help from your credit card company who also agreed that the product was not faulty.
If you wish to receive any further assistance in resolving the problem you have had with the assembly, please get in touch with our team directly and we would be happy to help.
Thank you
Furn-On Customer Services
Svar från Furn-On
Thank you so much for your kind review Mrs. King!
We're delighted to hear that your furniture arrived on time and that you love it.
If you ever need anything else, we're always here to help
Furn-On Customer Services
Even though we received 9.40 pm they…
Even though we received 9.40 pm they where very helpful and had to unpack out side, but all went well and the furniture is very nice and hope it wears well.
21 februari 2025
Svar från Furn-On
Thank you so much for your kind review, Susan!
We're glad to hear that our team was able to assist you, albeit a little late in the day.
We hope you love your new sofas and if you ever need anything, don't hesitate to get in touch.
Furn-On Customer Services
Very smooth ordering and delivery
Very smooth ordering and delivery
Courtesy call to confirm delivery date and options was nice
19 februari 2025
Svar från Furn-On
Hi Stephen,
Thank you for your fantastic 5-star review!
We're pleased to hear that you had a smooth ordering and delivery experience. We always strive to provide excellent service, and we're glad you appreciated the courtesy call.
If you ever need anything in future, we're happy to help!
Furn-On Customer Services
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