Funko Omdömen 

In October 2025 ordered 4 figures, I never received the order, and I did not receive my money back.
Every month I wrote questions about the order, which never received a response, only an automatic message with a question number. In February, the last message to another email to funko, from where they wrote to me that they would return the money to the account from which the money came. It is March, and of course the money is nowhere. Do not order from this e-shop, sad that they even need such bad behavior towards customers.

I received my funko pops in November covered in blood. I have been complaining since. They asked for evidence and I sent pictures and I have heard nothing

Colis reçu rapidement, je recommande.

Orribili. Lo scorso ordine mi hanno spedito il pacco di un’altra persona. Ho ordinato il 18 gennaio altro Funko e mi hanno risposto oggi dopo che ho aperto un ticket “Sono andati perduti nel viaggio”. Mi faccio rimborsare e non comprerò mai più un funko da loro. Mai più.

i dont know why is here very bad reviwes i get all
of them that i ordered

What can i say, i should saw the review before going to buy on their site. I had A LOT OF ISSUES from them, too long to explain but just trust me, AVOID TO BUY FROM THEM. I never found customer service this incompetent.

I bought some funkos when they were in discount. I orderded 8 (many as a gift). Once the box arrived, it only contained 6. I waited a couple more days but the other 2 never arrived. When i reached out, they asked for proof. So i sended pictures of the box i received in which was only space for 6 funkos. From than on they ignored me completely... Never got the 2 funkos and never got any money back... this site is one big scam.

Ordered four figures, and had to return one. That was in end october/early november. send proof of postage and repeated emails. Got the occasional reply, always asking for the same information. They've stopped replying now. Still haven't got a refund and it's nearly March 2026!!!

DO NOT BUY FROM THIS COMPANY. No customer service. Had to return an item because my grandson broke off a relationship I had bought for her. A complete nightmare!! Took 3 months to get refund. Sent message after message to customer service still no response as of today. Only reason I got a refund sent back item with tracking number.

Still ongoing....Ordered in November, not shipped. One of two pops arrived in Jan, one still pending. Absolutely mental how there is no customer service for a company this size. A refund of £13 for an item not in stock to ship should not be such a drama.

Paid £9 for express delivery yet it took 7 days to arrive. Ridiculous. Wheh asking customer service for an update they said it’s only express from wheh it leaves with the delivery carrier. So doesn’t matter how long they cba packaging it up and sending it out. Totally missing the point, especially when most other companies get stuff out within 24 hours. Do better, won’t be ordering again and I want my £9 back

I've ordered twice from funko and both times there was a problem with my orders , sending the wrong pop or not even receiving my order. They refunded and all but when you order directly from the company, you shouldn't have these issues.

First of all I want to say whenever me or my partner have ordered from funko they have arrived safely, however he did a POP! Yourself for valentines and they got the order wrong, wrong dog included, wrong outfit, just wrong he contacted support and they offered a partial refund which I think was pretty poor given the occasion it was for.

I am trying to reset my password to purchase a new funko due to release soon and when I select reset password, I get a link via email which takes me to the funko homepage and no option to reset. I have contacted the support channel and received another link, even after stating that was the issue, I also received an email in response about issues ordering from the site, needless to say I have never stated that was the issue the issue was being unable to reset my password. I am now on day 6 of trying to resolve this and havent had a response for 2 days so its clearly a state of dont respond and pray they go away.

Just all in all a shoddy and bad experience with regards to customer service.

I also don‘t know why no one at Funko starts to investigate… clearly there are a lot of issues… I ordered over 3 months ago! Never got my order! Just a tracking number that leads to nowhere: it says, tracking number doesn‘t exist! I reached out to the mailing company and they once again told me, either it does not exist or it went missing and I should contact Funko. No apology from them… still waiting on update or refund! It‘s just ridiculous!

I received the customized figurines today. First and last order. The UV funko box it came in was scratched, broken on the inside. This was supposed to be a gift but it is embarrassing to give it to anyone. Shameful behavior from this company.

I seem to have received entirely the wrong tracking number. Or maybe the item was delivered incorrectly. Or both. Customer service was horrible - as though they couldn't be bothered actually reading what I said the problem was. I will steer entirely clear of this company from here on out.

Worst thing ever I ordered like 12 of them and never got them they took my money and I swear worst service ever I’m only 13 and I was saving up my money and saw this I wanted to buy some of them then they took my money!!!! AVOID AVOID AVOID!!! Worst site everrrr

If I could leave no stars I would. My wife ordered a gift from this company for her friend's birthday.

Received updates on the delivery which made no sense. Firstly they handed it to the resident, which was untrue, next update was delivery not possible, then sent back to depot. This was the updates for the next 2 days, until finally sent back to sender. Finally email their customer support (useless group of people) who took days to reply. They offered either a refund or they will resend the item.

Asked for the item to be resent which they agreed to do. To only receive an email a day later stating that they were unable to resend and that there was not enough stock to make a replacement so they sent a refund.

Honestly stay clear of them, smells like a scam. Reading through other reviews people still waiting for their item and refund and having no luck with customer service.
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Arghhhhhhhhhhhhh - ordered in 2025 two Pop Yourself with Harry Potter packs.

the two figures landed minus 1 spell book and none of the harry potter items so lodge a complaint and wait for a repsonce and then wait somemore.

after 2 months suddenly got an email saying that something is being shipped and yes only one of the two HP Robes being sent with none of the extras that go with them so what was to be a christmas gift is just an expensive let down to the point i think my other half thinks I can't organise a piss up in a brewary.

Funk Pop Support sort my shit out,

This company is an absolute disgrace. Ordered a figure on first attempt checkout wouldn't let me past the address after going back and starting again only to find when the order went through it had charged for 2 identical figures emailed within 2 minutes to cancel 1 which they won't let me do. I now have 2 identical figures being mailed to me have constantly tried to explain to them what had happened but no they insist they couldn't cancel 1 although it states on website if problem contact within 24 hours . £90 they have taken and doesn't look like can get a refund for the figure which I didn't order. So wish I had read reviews before ordering. Stay clear of this company customer service is shocking .