The products this company offers are extensive and high quality. They have amazing customer service and response times to deal with any kind of situation that can arise!
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After two years of loyalty to this brand, the Butterfly Weft (Virgin XO Invisible Weft) was a total letdown. Despite a professional install, the hole placement creates a visible "lip" that makes the... Se mer
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The company gave me a free upgrade due to my current option being out of stock which is amazing . I always love full shine hair .
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I have been wearing hair extensions for 35 years and I have finally found nice quality hair at an affordable price. I enjoy the personal service and care the staff have given to me as a new customer.... Se mer
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Företagsinformation
Skrivet av företaget
100% human hair extensions directly from full shine's factory, save big on clip in hair extension, tape in hair extension, wigs, pre-bonded hair extension.
Kontaktuppgifter
91710, USA
- service@fullshine.net
- www.fullshine.net
4,3
Utmärkt
178 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing customer service!!
10 april 2026
Omdöme utan inbjudan
Svar från Full Shine Hair
Thank you so much for your kind words! We truly appreciate your support and are glad to hear you had a positive experience. We’ll continue striving to provide the best service and products for all our customers!
Amazing customer service
The products this company offers are extensive and high quality. They have amazing customer service and response times to deal with any kind of situation that can arise!
30 mars 2026
Omdöme utan inbjudan
Svar från Full Shine Hair
Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying our wide range of high-quality products and that our customer service made a positive difference. Your support truly motivates us to keep delivering the best experience at Fullshine Hair!
The company gave me a free upgrade due…
The company gave me a free upgrade due to my current option being out of stock which is amazing . I always love full shine hair .
31 mars 2026
Omdöme utan inbjudan
Svar från Full Shine Hair
Thank you so much for your kind feedback! We’re delighted to hear you appreciated the upgrade. We will continue to maintain high-quality products and strive to improve our service to ensure the best experience for our customers.
Customer service is great
Customer service is great! The hair holds up well and blends nicely!
29 mars 2026
Omdöme utan inbjudan
Svar från Full Shine Hair
Thank you for your lovely feedback! We’re so happy the hair blends seamlessly for you and that our customer service met your expectations. Your satisfaction means a lot to us at Fullshine Hair!
Flawed design and even customer service
After two years of loyalty to this brand, the Butterfly Weft (Virgin XO Invisible Weft) was a total letdown. Despite a professional install, the hole placement creates a visible "lip" that makes the extensions look completely unnatural.
When I reached out, the company was dismissive, providing inaccurate info and eventually blaming my "head size" and "scalp flatness" for their design flaws. Their own website instructions even contradict the product I received. For an expensive, unusable product, they offered zero resolution. Don't waste your money, plenty of other brands offer higher hole placement for a seamless, gap-free finish.
28 mars 2026
Omdöme utan inbjudan
Svar från Full Shine Hair
Hello,
Thank you for sharing your experience and for your loyalty over the past two years. We sincerely apologize for the frustration caused by the fit of your Butterfly Weft (Virgin XO Invisible Weft).
After reviewing the installation photos you provided, we noticed that a few microbeads were positioned slightly too high or applied more tightly than the others, which may have caused the two areas not to lay flat. To help improve the fit, we suggest the following:
1. For longer wefts, try dividing one loop into two shorter sections; shorter sections often lay more smoothly.
2. Use a tool similar to a clip or flat applicator to gently press the PU strip into place, helping it sit flat and soft.
3. While installing, gently pull and secure surrounding hair. After every 2–3 beads, check and adjust the weft to ensure it remains flat throughout the process.
We hope these tips help achieve a more seamless look. We truly value your feedback and are here to assist further if needed.
Best regards,
Fullshine Customer Service Team
SEE FOR YOURSELF
BUYER BE WARE*********
I received my order and reported the issue the SAME DAY it was delivered because the product is NOT wearable, and defective.
The topper has clear construction defects, including FOUR LARGE, visible stripe sections ON ONE SIDE ONLY and an unnatural, uneven,bulky parting area. This is NOT a matter of personal preference, it is a quality issue that makes the product unusable.
There was not a “white hygiene sticker,” (had item been quality checked they would have noticed that ) and again that is irrelevant. The defect was reported IMMEDIATELY upon delivery. A hygiene policy does not override a same day documented defective product.
This item should not be resold to another customer in this condition! So what does a white sticker in hygiene have anything to do with a refund!! Shame on you!
I am a cancer patient, what I received is ridiculous! Photo attached. 19 emails with documentation supporting my complaints! Disputing through PayPal
(Edit to post)PS: Now that my review was posted, and I was able to read others. It clearly speaks for itself. The company POSTS a response to the POSITIVE reviews, but NOTHING to the dissatisfied customers! There’s the proof of your “customer service” IF YOU WANT TO RISK IT, BE INFORMED, IF YOU HAVE ANY PROBLEMS OR WANT A REFUND, NOT HAPPENING WITHOUT BEING COMPLETELY INCONVENIENCED WITH A FORMAL DISPUTE WITH YOUR FINANCIAL INSTITUTE.
3/30/26 REQUESTING A FULL refund for a product that cannot be worn by anyone on the SAME day I received it I contacted your company. I supplied you with a CLEAR photo depicting, that ONE SIDE ONLY,HAS FOUR large stripes, and the other side blended. IT LOOKS LIKE TWO DIFFERENT WIGS WERE SEWN TOGETHER. I requested a prepaid label to return the DEFECTIVE product TO YOU IMMEDIATELY, WHICH I HAVE IN WRITING IN THE DISPUTE I SENT YOU. YOUR response on a community review board is to ACCUSE ME of wanting AND ATTEMPTING TO defraud your company, only substantiates the business you are running!
20 mars 2026
Omdöme utan inbjudan
Svar från Full Shine Hair
Hello K Kerr,
We sincerely apologize for the frustration this situation has caused. To clarify, all hair toppers are inspected before shipment, and the one sent to you included the white hygiene label. When we requested photos, you provided only one photo, which did not show the base area with the label. At the time of delivery, you did not report that the white label was missing.
Regarding the defects you mentioned, we are unable to confirm them, as the product matches the images on our website. No additional photos were provided showing the uneven or bulky areas described.
Please note that the item was a clearance product, clearly listed as non-returnable. Out of understanding, we agreed to assist with a return, but we still need clear photos of the white hygiene label to proceed. Opening a dispute before providing the requested documentation suggests an attempt to retain the product while seeking a refund.
We remain willing to resolve this professionally once the necessary photos are provided.
Best regards,
Fullshine Customer Service Team
These are actually what I’ve used for…
These are actually what I’ve used for years and are perfect they work for everyone’s hair type. I hope they stay affordable is all I know.
24 januari 2026
Omdöme utan inbjudan
Svar från Full Shine Hair
Thank you so much, Cody! 😊 We’re thrilled to hear you love them and appreciate your support. We’ll do our best to keep them affordable for everyone! ✨
I PLACED AN ORDER ON MARCH 6
I PLACED AN ORDER ON MARCH 6, PAID FOR EXTRA EXPEDITED SHIPPING. DUE TO THE PACKAGE NOT LABELED CORRECTLY, IT WAS STUCK IN CUSTOMS. AFTER THE RUN AROUND WITH FULLSHINE AND FEDEX. I REFUSED THE ORDER, TOLD FEDEX WHEN THEY FOUND MY PACKAGE TO SHIP IT BACK TO CHINA. FULLSHINE REACHED OUT TO FEDEX AND TOLD THEM TO SHIP IT TO ME AFTER I ALREADY STATED TO SHIP IT BACK. NOW AFTER 15 DAYS FROM THE ORIGINAL DELIVERY DATE,ITS BEING DELIVERED, IM AT WORK, I CANT REFUSE IT. FULLSHINE HAS NO CUSTOMER SERVICE. THIS STARTED BECAUSE THE PACKAGE WOULD NOT CLEAR CUTOMS BECAUSE OF THEM. THE DATE I NEEDED THIS ORDER HAS SINCE PASSED. I DONT NEED IT ANYMORE AND BECAUSE FULLSHINE DOESNT CARE WHAT THERE CUSTOMERS GO THROUGH NOW I HAVE TO DEAL WITH A RETURN. AND APPARENTLY I AM NOT THE ONLY ONE WITH SHIPPING/RECEIVING PROBLEMS. I WILL NEVER DEAL WITH FULLSHINE AGAIN!!!!!!!!!!!
6 mars 2026
Omdöme utan inbjudan
Svar från Full Shine Hair
Hello, we sincerely apologize for the inconvenience this has caused. As we explained earlier via email, we did not instruct FedEx to continue delivery—the package itself could not be intercepted. FedEx informed us that due to congestion at the Memphis transit center, the shipment could not complete customs clearance there and was sent to the destination hub, where it required a second customs clearance process. This second clearance caused the delivery delay, which is unfortunately beyond our control.
FedEx is actively handling the situation, and once we receive your returned package, we will promptly process your refund. We truly regret the difficulties this situation has caused you and appreciate your patience.
Just ordered mine!
Just ordered mine! Sister has some and loves the quality! I can’t wait to try them, I’m so excited! :)
2 mars 2026
Omdöme utan inbjudan
Svar från Full Shine Hair
Thank you, Antaranie! 🎉 We’re so excited for you to try them—can’t wait to hear what you think! Enjoy your Fullshine experience! ✨
AMAZING PRICE QUILTY AND CUSTOMER SERVICE…
For the price you get an AMAZING QUALITY and an AMAZING PRICE! I began purchasing chip ins, loved them so much i decided to commit to fullshine wefts, been wearing them for 3 month and still beautifully installed ❤️ going to give the ktips a try on a client and am so excited! I am pleased to also write my experience with their customer service when my package was returned to sender because of a shipping error fullshine reached out to ME! very quickly and asked for an alternative address and promptly reshipped at no extra shipping cost and followed up making sure I recieved my order! I dont think I've had a company go above and beyond for me as a customer before!!! Rate FULLSHINE A 10000/10!!!
25 december 2025
Omdöme utan inbjudan
Svar från Full Shine Hair
Thank you so much for your incredible review! ❤️ We’re thrilled to hear you love our products and that our team could provide a seamless experience. Your support means the world to us—enjoy your Fullshine journey! ✨
The service was great
The service was great. They were out of my length so they sent me an upgraded bundle that was longer and contained more grams for free.
25 december 2025
Omdöme utan inbjudan
Svar från Full Shine Hair
Dear Skeeter,
Thank you so much for the 5-star review!
We are thrilled to hear that you had a great experience with our service. Our team always strives to go above and beyond, and we are so glad we could provide that free upgrade to a longer, fuller bundle when your original length was unavailable.
We hope you love your new hair! We look forward to seeing you again soon.
Warm regards,
Fullshine Support Team
Customer service is very efficient…
Customer service is very efficient getting back in a timely manner & addressing any issues The quality of the human hair toppers are high quality
23 december 2025
Omdöme utan inbjudan
Svar från Full Shine Hair
Hi Deborah,
Thank you so much for your kind words! We are thrilled to hear that you’re happy with the quality of our human hair toppers and that our team was able to provide the efficient service you deserve.
Your feedback means a lot to us, and we’re so glad we could address your needs in a timely manner. We'll be sure to share your compliments with the rest of the team!
If you ever need anything else or have more feedback to share, please don’t hesitate to reach out.
Best regards,
Fullshine Support Team
The support team was very helpful…
The support team was very helpful making my order easy. I will be purchasing again.
22 december 2025
Omdöme utan inbjudan
Svar från Full Shine Hair
Thank you so much for your wonderful feedback! We are thrilled to hear that our support team made your ordering process easy and pleasant.
Providing excellent service is our top priority, and knowing that you plan to shop with us again truly makes our day. We look forward to helping you with your future hair goals!
If you ever need anything else, please don't hesitate to reach out.
Warm regards,
Fullshine Support Team
I have ordered Full Shine genius human…
I have ordered Full Shine genius human hair wefts for 3 years now to make my own hairpieces. I order 4 or 5 different colors and stack them together on a thin piece of stretch lace. This hair is gorgeous and soft. I wear them at least 4 times a week and I am still wearing the ones I made 3 years ago. Full Shine is the only company I will ever buy from. Vicki S
22 december 2024
Omdöme utan inbjudan
Svar från Full Shine Hair
Dear Victoria,
Thank you so much for your incredibly kind words and for being such a loyal member of the Full Shine family for the past three years. We are absolutely honored to be the only company you choose for your hair needs.
It is truly impressive to hear how you use our Genius Wefts to create your own custom hairpieces by stacking different colors, that sounds like a beautiful and creative way to achieve a perfect blend. We are also thrilled to know that your pieces have remained gorgeous and soft even after three years of frequent wear; this is a wonderful testament to your excellent hair care and the durability of our products.
Your support means the world to us. We look forward to continuing to provide you with the high-quality hair you love for many more years to come!
Warm regards,
Fullshine Support Team
Great customer service
I haven’t received the hair yet, but they just called and said they were out of the length I ordered and will upgrade to a longer length for free and faster shipping. Excited to try out this new hair!
17 december 2025
Omdöme utan inbjudan
Svar från Full Shine Hair
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us.
We’re happy we could upgrade your order to a longer length at no additional cost and arrange faster shipping for you. We’re excited for you to receive and try the hair, and we hope you absolutely love it!
If you have any questions once it arrives or need any assistance at all, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
Fullshine Support Team
I have ordered from full shine for a…
I have ordered from full shine for a long time. The quality outstanding. Even more important, their customer service is top of the line. Very prompt responses and they make sure your products work for you. Highly recommend!
15 december 2025
Omdöme utan inbjudan
Svar från Full Shine Hair
Hi Sarah,
Thank you so much for your continued support and for taking the time to share such a wonderful review! We’re truly delighted to hear that you’ve been satisfied with the quality of our hair and that our customer service has made a positive impression. Providing outstanding products along with prompt, caring support is always our top priority.
Your recommendation means the world to us, and we’re grateful to have you as part of the Fullshine family. If you ever need assistance or have any questions, we’re always here to help.
Warm regards,
Fullshine Customer Support Team
Generally great about communicating
Generally great about communicating. Was out of stock with my order offered to send a more expensive order With expedited shipping and no additional charges to make up for it
15 december 2025
Omdöme utan inbjudan
Svar från Full Shine Hair
Hi Misty,
Thank you so much for sharing your experience with us! We truly appreciate your understanding regarding the out-of-stock item, and we’re glad we could offer a solution that worked for you. Clear communication and making things right for our customers is very important to us, so it means a lot to hear your feedback.
Thank you for choosing Fullshine. If there’s anything else we can assist you with, please don’t hesitate to reach out, we’re always happy to help!
Warm regards,
Fullshine Customer Support Team
My hair stylist recommended this…
My hair stylist recommended this company and I have been using this hair for over a year now! Wonderful customer service and wonderful quality of hair at a very affordable price!
15 december 2025
Omdöme utan inbjudan
Svar från Full Shine Hair
Hi Taylor,
Thank you so much for your kind words and for trusting Fullshine for over a year now! We’re honored that your hairstylist recommended us and thrilled to hear that you’ve been happy with both the quality of our hair and our customer service. Providing beautiful, high-quality hair at an affordable price is exactly what we strive for.
We truly appreciate your support and recommendation. If you ever need assistance or have questions in the future, our team is always here for you.
Warm regards,
Fullshine Customer Support Team
My experience so far with Full Shine…
My experience so far with Full Shine has been transparent and honest, helpful and truthful! What more can you expect from a company!
14 december 2025
Omdöme utan inbjudan
Svar från Full Shine Hair
Hi Laina,
Thank you so much for your kind words!
We’re thrilled to hear that your experience with Fullshine has been positive and that you’ve felt supported and valued. Your feedback truly means a lot to us, it motivates our team to continue providing the best service and products possible.
If there’s ever anything more we can do for you or any questions you have in the future, please don’t hesitate to reach out. We’re always here to help!
Customer service called to inform me of…
Customer service called to inform me of an upgrade due to being out of stock for item I purchased. She was very helpful and informative and I look forward to receiving my new topper.
14 december 2025
Omdöme utan inbjudan
Svar från Full Shine Hair
Hi Stephanie,
Thank you so much for sharing your feedback!
We’re glad to hear that our team was able to assist you and provide helpful information regarding your upgrade. We’re excited for you to receive your new topper and hope it brings you great results!
If you have any questions or need further assistance while waiting for your delivery, please don’t hesitate to reach out, we’re always happy to help.
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