Delicious meals most of the time! And I love the grocery section. Also delivery always goes smoothly. I'd love to see the option to omit ingredients (I have dietary concerns, so have to throw out... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The flavours are next level. Very gourmet. We only get one ready to cook meal a week, they are amazing! We also get 4 ready to eat meals each per week and the quality + convenience is great. We both w... Se mer
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Freshprep recipes have taught me how to thicken a sauce, use my broiler, among other kitchen skills, and introduced me to new flavours from around the world that I now love. It’s nice to have the nutr... Se mer
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Freshprep order arrived at 1130am - Great One of my meals was missing ingredient - protein and the recipe card. The recipe I am referring to was the banana, bacon French toast. We were looking... Se mer
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Företagsinformation
Om Fresh Prep
Skrivet av företaget
Meet Fresh Prep — Canada's most delicious, most convenient and most sustainable meal kit delivery service.
With easy-to-follow recipes, and pre-cut and pre-portioned ingredients, Fresh Prep takes care of the planning, shopping and prepping, so you can enjoy effortless meals.
With the click of a few buttons, meal kits arrive at your doorstep each week, helping you get healthy dinners on the table in 30 minutes.
Each week Fresh Prep offers 18 meal kit recipes to select from, with options to suit most diets and lifestyles including vegetarian and vegan. Recipes include local, seasonal ingredients to improve flavour and reduce environmental impact. And meals are delivered in reusable, insulated and sanitized cooler bags, rather than cardboard boxes.
On top of delicious weekly meals, Fresh Prep offers ready-to-eat meals, which are perfect for lunch. We also have nutritious sides and snacks from local businesses to keep you and your household fueled all day long.
Get started today
Kontaktuppgifter
188 Victoria Drive, V5L 4C3, Vancouver, Kanada
- 1-833-310-7737
- hi@freshprep.ca
- www.freshprep.ca
4,3
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
More healthy ingredients would be nice.
22 februari 2026
Svar från Fresh Prep
Hi Lesia,
Thank you so much for sharing your feedback!
We’re always looking for ways to boost the nutritional value of our menu. I've passed your comment along to our Culinary team for their review.
Thank you for your support!
Dominique
Customer Service Manager
Fresh Prep
Happy with this service
food quality is from good to great, with lots of variety and changes in menu. I like the reminders of the upcoming delivery date and text notification just before the delivery arrives. The containers for the fresh ingredients are great, all returned for reuse. Super easy to follow recipes. Really happy I have this service.
22 februari 2026
Svar från Fresh Prep
Hi Louise,
Thank you so much for sharing your experience with us.
We love that you’re utilizing our Zero Waste container system! We try to make the logistics as seamless as the cooking.
Thanks for being part of the Fresh Prep community!
Dominique
Customer Service Manager
Fresh Prep
We are really enjoying the freshness…
We are really enjoying the freshness and quality of ingredients. The sauses are amazing!! Instructions are easy to follow and its very convenient to have everything you need in one handy space. No waste and portions are spot on. The vareity of offerings is also diverse and we are eager to try new things that we may never have tried before.
21 februari 2026
Svar från Fresh Prep
Hi Kari,
Thank you so much for the great feedback! We're glad to hear you’re stepping out of your culinary comfort zone with us.
Happy cooking!
Dominique
Customer Service Manager
Fresh Prep
Great service
I’ve genuinely had a great experience with Fresh Prep. I’ve liked every single meal so far, and they’re all super easy to throw together. Not wasting produce anymore has been a huge win for me, and cleanup is way easier than when I cook everything from scratch.
The only real feedback I have is around protein. I’d love to see more options to add extra protein, and it would be great if the spice blends or any ingredients that go specifically with the protein were portioned to match when you add more.
I’d also really appreciate a Sunday delivery option. That’s usually when I do my meal prep for the week, and I often pack a serving of Fresh Prep for lunch the next day, so that timing would make things even smoother.
Overall though, I’m really happy with the service and plan to keep ordering.
19 februari 2026
Svar från Fresh Prep
Hi Kayla,
Thank you for the detailed feedback! We’re thrilled you’re loving your experience with us and the easy cleanup.
I passed along your preference for a delivery window on Sunday for our delivery team's review.
Looking forward to keep cooking with you!
Dominique
Customer Service Manager
Fresh Prep
Meat is good quality.
Fresh is always good and the ingredients are superior quality to any other meal service I've had. The minimal waste kits make me feel so much better as well. The meat quality is always top tier.
17 februari 2026
Svar från Fresh Prep
Hi Kirsten,
Quality is our top priority, so it’s wonderful to hear that our ingredients (and our Zero Waste kits) are standing out to you. Thanks for choosing Fresh Prep!
Dominique
Customer Service Manager
Fresh Prep
So far everything is good
So far everything is good. Good veggies. Well preserved. Good recipes. Delivery overall good as well.
9 februari 2026
Svar från Fresh Prep
Hi Maria,
We’re happy to hear we’re hitting the mark on freshness and delivery.
Thank you for sharing your experience. Looking forward to continue cooking with you!
Dominique Customer Service Manager
Fresh Prep
It is a relief to not have to stress…
It is a relief to not have to stress out, at 5pm, about what to do about dinner for me. I hate cooking. The ready made meals are good.
My friend’s son uses Fresh Prep after trying all the others. He saved me time checking the rest out.
14 februari 2026
Svar från Fresh Prep
Hi Carol,
Hi there! Thank you so much for the 4-star review.
We’re so glad to hear that our ready-made meals are making your evenings easier and helping you avoid the hassle of cooking. It’s also great to know that a recommendation from a friend helped you find us!
We appreciate the support and look forward to preparing your next meal.
Dominique
Customer Service Manager
Fresh Prep
Meals are interesting and varied
Meals are interesting and varied. Lots to choose from each week. Except flavour profiles. And as someone who has had heart issues I really appreciate the nutritional information for each meal
14 februari 2026
Svar från Fresh Prep
Hi Tara,
We’re honored to be part of your routine! It’s important to us that our meals are both exciting and transparent regarding nutrition.
Thank you so much for your support!
Dominique
Customer Service Manager
Fresh Prep
Very fresh produce
Very fresh produce. I also appreciate less containers and garbage. On top of the above it is local.
9 februari 2026
Svar från Fresh Prep
Hi Cheryl,
We’re so glad you’re enjoying the local produce! Reducing waste is a huge part of our mission, so it’s great to hear the minimal packaging is making a difference for you.
Thanks for the support!
Dominique
Customer Service Manager
Fresh Prep
Great recipes with generous portions…
Great recipes with generous portions but sometimes the ingredients are not as fresh as should be, especialy green onions or other vegetables.
25 januari 2026
Svar från Fresh Prep
Hi Maxine,
Thank you for your feedback and for the kind words about our recipes and generous portions.
We’re sorry to hear that some produce, like green onions, didn’t meet expectations on occasion. Freshness is very important to us, and this helps us continue improving with our suppliers and handling processes. We really appreciate you letting us know.
Thank you for cooking with us!
Dominique
Customer Service Manager
Fresh Prep
Bonjour je suis satisfaite de la nourriture!
Bonjour je suis satisfaite de la nourriture et de la livraison. Il y a de nouvelles recettes et c’est super bon !
Merci 😊
2 februari 2026
Svar från Fresh Prep
Bonjour Renée,
Merci infiniment pour ce superbe commentaire!
Nous sommes ravis de savoir que la qualité de nos repas, la variété de nos recettes et notre expérience de livraison répondent à vos attentes.
Un immense merci pour vos encouragements, c’est exactement ce qui motive notre équipe chaque jour.
Bon appétit et au plaisir de continuer à cuisiner pour vous ! 💚
Dominique
Gestionnaire du service à la clientèle
Fresh Prep
I would like to cancel my subscription…
I would like to cancel my subscription but I couldn't find the place to do it on your website. Reason I like to do that is the last time I ordered total of six meals for a week but only 2 meals came on the box with an email with an explanation that, of course, do not feed my family. I appreciate the email but I need a reliable service. This is unfortunate but I insist, I like to cancel my subscription. For now is only "suspended" but I like full cancelation. Thanks .
6 januari 2026
Svar från Fresh Prep
Hi Alejandra,
Thank you very much for taking the time to share your feedback and the most disappointing service you experienced with your last order.
I've reached out to you by email so I can ensure your concerns are addressed and to support you with your account cancellation if that's what you wish.
Thank you again for sharing so honestly. Looking forward to speaking with you.
Dominique
Customer Service Manager
Fresh Prep
Food taste good
Food taste good. I find the portions are a little bit smaller than HelloFresh. I like that it’s chopped and ready to go.
1 februari 2026
Svar från Fresh Prep
Thank you so much for taking the time to share your experience!
We’re thrilled to hear that you’re enjoying the fresh, pre-portioned ingredients. Thank you for your feedback about the portion size, rest assured its going to be shared with our culinary team as we are always eager to improve on our offer.
Looking forward to continue cooking with you!
Dominique
Customer Service Manager
Fresh Prep
Great meal selections
Great meal selections, wonderful and easy drop off and pick up at the door! Save less by not going to the store
31 januari 2026
Svar från Fresh Prep
Hi Sarah,
Thank you so much for your review!
We’re thrilled to hear that you’re enjoying the quality, variety of our meals and the delivery experience is as easy as can be. Your feedback means a lot to our team and keeps us motivated to keep bringing delicious and diverse options to your table.
Thanks for choosing Fresh Prep! Happy cooking! 💚
Dominique
Customer Service Manager
Fresh Prep
Love Fresh Prep
Love Fresh Prep… the meals are delicious, delivery is predictable, the ordering meals is very easy and I love how environmentally friendly it is compared to other companies.
1 februari 2026
Svar från Fresh Prep
Hi Susan,
Thank you so much for the amazing review!
We’re delighted to hear how much you’re enjoying the freshness and variety of our meals and how easy it is to select your meals weekly. We're very grateful to hear that you appreciate our efforts to make our service more sustainable.
Thank you for choosing Fresh Prep and for being such a fantastic part of our community. Happy cooking! 💚
Dominique
Customer Service Manager
Fresh Prep
Svar från Fresh Prep
Hi Gayle,
Thanks for the 4-star review!
We’re happy to hear that you find the meals easy to prepare and full of good flavours — that’s exactly what we aim for!
We appreciate you cooking with us!
Dominique
Customer Service Manager
Fresh Prep
So efficient
So efficient, always deliver on time. Easy instructions with pictures, so you can’t mess it up. Food tastes great. Highly recommend.
25 januari 2026
Svar från Fresh Prep
Hi Liz,
Thank you so much for the amazing review!
We’re delighted to hear how much you’re enjoying the freshness of our ingredients and the clear and visual recipe cards, it’s wonderful to know these details are making your cooking experience easier and more enjoyable.
We’re also happy to hear that the delivery process has been smooth and reliable.
Thank you for choosing Fresh Prep and for being such a fantastic part of our community. Happy cooking! 💚
Dominique
Customer Service Manager
Fresh Prep
Svar från Fresh Prep
Bonjour Geneviève,
Merci beaucoup d'avoir pris le temps de partager votre expérience!
Nous sommes ravis de savoir que vous trouvez notre menu varié réponde à vos besoins. C’est exactement l'expérience que nous souhaitons offrir chaque semaine.
Merci de cuisiner avec nous!
Dominique
Gestionnaire du service à la clientèle
Fresh Prep
Delivers fresh pre portioned…
Delivers fresh pre portioned ingredients and unique recipes focused on local produce, makes cooking exciting efficient and supports regional suppliers
7 januari 2026
Omdöme utan inbjudan
Svar från Fresh Prep
Thank you so much for your amazing review!
We’re thrilled to hear that you’re enjoying the fresh, pre-portioned ingredients and unique recipes. Supporting local producers and making cooking both exciting and efficient are at the heart of what we do, so it truly means a lot to know that this resonated with you.
Thanks for choosing Fresh Prep and for taking the time to share your experience!
Dominique
Customer Service Manager
Fresh Prep
Valeurs nutritives épouvantables
Si vous faites moindrement attention à votre santé évité cette compagnie! Les valeurs nutritives des plats sont épouvantables! 208% de gras saturés, 107% sodium et 1120 cal. pour le bœuf braisé! Rendu là aussi bien aller souper un trio McDonald's ça revient aussi cher et ça va être aussi néfaste pour la santé 😬
Tous mes plats contenait au minimum 60% de sodium et/ou cholestérol et/ou gras...
Si au moins c'était bon... Mais non tout goûte le cumin ou le carri!
En plus il manquait 4 plats sur ma commande de 12 ... On m'a finalement remboursé mais ça a pris 4 e-mail!
30 januari 2026
Omdöme utan inbjudan
Svar från Fresh Prep
Bonjour Stefanie,
Merci d’avoir pris le temps de partager votre expérience.
Nous comprenons vos préoccupations concernant les valeurs nutritives. Certains de nos plats, comme le bœuf braisé, sont conçus comme des repas plus riches et copieux, et les informations nutritionnelles sont toujours disponibles afin que chacun puisse faire des choix éclairés selon ses priorités alimentaires. Cela dit, nous reconnaissons que votre expérience n’a pas répondu à vos attentes.
Nous sommes également désolés pour les articles manquants dans votre commande et pour le nombre d’échanges nécessaires avant d’obtenir un remboursement. Ce n’est pas le niveau de service que nous souhaitons offrir, et nous comprenons à quel point cela a pu être irritant.
Vos commentaires, tant sur l’équilibre des saveurs que sur la transparence nutritionnelle ont été partagés avec notre équipe culinaire. Nous avons à coeur d'offrir des repas nutritifs et balancés et améliorons constamment nos recettes et notre offre afin de mieux répondre aux besoins de notre clientèle. Merci de nous avoir fait part de vos préoccupations.
Dominique
Gestionnaire du Service à la clientèle
Fresh Prep
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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