Fresh Motors Omdömen 

376
TrustScore 5 av 5

4,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Had an excellent experience buying my car from Fresh Motors. Bought remotely and have never done that before but having read previous reviews could see Fresh Motor were a trustworthy concern. D... Se mer

Betygsatt 5 av 5 stjärnor

Another quality experience with Fresh Motors. Normal people, running a quality business that focuses on customer service. Could not recommend these folks more. A company that relies on treating custom... Se mer

Betygsatt 5 av 5 stjärnor

The service I received from Fresh Motors was exemplary - ease of booking with excellent communication both online and by telephone. The job itself was completed very quickly - booked late on Saturday... Se mer

Betygsatt 5 av 5 stjärnor

Took my TT in for an MOT at Fresh Motors and as always, couldn’t fault the experience—friendly and professional. The whole team are brilliant, techs and front of house staff, it’s genuinely a great ga... Se mer

Företagsinformation

  1. Bilhandlare
  2. Bilverkstad och underhåll

Skrivet av företaget

We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

376 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(376)

139 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Service very helpful

Service very helpful, very polite and experience very positive, highly recommened.

25 april 2025
Logotyp för Fresh Motors

Svar från Fresh Motors

Good morning Janusz,

thank you for your 5* review based on your recent buying experience with us on your new Toyota Corolla.

We wish you all of the best with the vehicle and look forward to hopefully seeing you again when your MOT is due.

Kind regards,

Kieran Alzate

Betygsatt 5 av 5 stjärnor

Super Smooth Experience!

Kieran is super knowledgable without being pushy…we had a pressure free transaction and the communication and aftercare has been great!
Will definitely recommend Fresh Motors to others!

26 mars 2025
Omdöme utan inbjudan
Logotyp för Fresh Motors

Svar från Fresh Motors

Good afternoon,

thank you so much for your 5* review based on your recent experience with myself on the purchase of your new Jeep Compass!

We all hope that you are enjoying the car as much as you anticipated and wish you all of the luck with the vehicle for the future.

Please do not hesitate to give us a call/email if you require us for anything.

Kind regards,

Kieran Alzate

Betygsatt 5 av 5 stjärnor

Extremely helpful staff

Extremely helpful staff, helped me choose the right car, explained things clearly and carefully, kept in touch while waiting to collect my car whilst it was being serviced and cleaned, overall a very professional service and car company

17 april 2025
Betygsatt 5 av 5 stjärnor

Fresh Motors have been absolutely…

Fresh Motors have been absolutely brilliant in helping us after an accident on the way home from Thetford. We called in as soon as we reached Watton. The utmost kindness was shown to make sure we were ok and the car, although damaged, was safe to drive. David Nicol went above and beyond!
Even though our insurance designated another repair shop there was no problem and their services were offered in the future.
I thoroughly recommend Fresh Motors to everyone.

14 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience

On arrival at the dealership I was given a warm welcome by Danny Williams, we briefly discussed my needs and I was given the keys to view the car of my choice (Suzuki Sx4 S cross) The car was presented in perfect order. I discussed trade in prices with Danny who then introduced me to sales exec Kieran who took me through the formalities of purchasing the car.
All in all a worry free transaction.
Well done guys@

20 mars 2025
Logotyp för Fresh Motors

Svar från Fresh Motors

Hello Jeffrey,

thank you for your 5* review based on your recent experience with myself and Danny on the purchase of your new Suzuki SX-4.

We are pleased that you were more than happy and confident in our ability and customer service and we only wish you the best with your new vehicle.

If you require any assistance in the future, please do not hesitate to get into contact with us.

We will see you for your next MOT when it comes round!

Kieran Alzate

Betygsatt 5 av 5 stjärnor

Very impressed

Just wanted to take a moment to share a great experience I had recently while purchasing my new Jeep Compass. Kieran, the salesman I worked with, was fantastic from start to finish—professional, knowledgeable, and never pushy, which made the whole process smooth and enjoyable.I’m loving the car so far—it’s a perfect fit for what I needed. Thought it was worth highlighting how impactful great salesmanship can be in shaping a brand experience. If more dealerships had a Kieron, the auto industry would feel a lot more customer-

30 mars 2025
Omdöme utan inbjudan
Logotyp för Fresh Motors

Svar från Fresh Motors

Good afternoon Rebecca,

I just wanted to thank you for the review that you have shared based on your recent experience, not only with myself, but with the whole of Fresh Motors.

We hope that you enjoy the Jeep Compass for the many years to come and if you do encounter any issues or just wish to discuss an upgrade down the line, please do not hesitate to give us a call.

We look forward to seeing you for your next MOT.

Kind regards,

Kieran Alzate

Betygsatt 5 av 5 stjärnor

Brilliant garage

Brilliant garage. I had my Tesla tyres replaced there. Great knowledge, lovely waiting lounge and very friendly. As a women, I hate going to a garage but this place made me feel at home. Thanks again and I will be back!

20 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Helpful advice

David has been very helpful to me with resolving issues I’ve had with my car; he always gives me sound advice, no matter how big or small the question I am asking.

I trust his advice and always feel he makes sensible suggestions and isn’t trying to rip me off or taking advantage of my lack or knowledge!

10 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Can't recommend highly enough!

Can't recommend highly enough.

I spoke to David on the phone about a repair I might need on my car soon and he was beyond helpful. He also talked me through how the stop start system works on my car which he didn't have to do but was definitely appreciated nonetheless.

Thanks Fresh Motors!

5 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service by Fresh Motors.Would…

Great service by Fresh Motors.Would definitely buy again.

4 april 2025
Logotyp för Fresh Motors

Svar från Fresh Motors

Hello Martin,

thank you ever so much for leaving a review based on your experience with us on the purchase of your Land Rover Defender.

If there is ever anything that we can help with down the line, please do not hesitate to give us a call.

Kind regards,

Kieran Alzate

Betygsatt 1 av 5 stjärnor

Disappointed

Updated: 14 April 2025
I wouldn’t normally use this garage, but since my usual local garage didn’t have the gas required to fix my air-con, I reluctantly took my car to Fresh Motors. In May 2024, they replaced the air-con compressor/ compressor clutch on my A-Class, carried out an air-con service, and re-gassed the system — costing just under £800.
Now, in March 2025, the air-con has stopped working again. After an inspection, Fresh Motors advised that the condenser seals needed replacing, along with another re-gas, quoting over £300. They did mention verbally that this may not fully resolve the issue, as air-con faults can be complex.
In all my years of car ownership, I’ve never experienced air-con issues twice in a single year — although I accept this could be down to bad luck. However, I sought a second opinion from another garage, where I was advised that replacing just the seals would not fix the issue and that the entire condenser unit would need to be replaced. I was also told that the compressor on my car appeared more worn than expected for a part fitted less than a year ago.
After a lengthy discussion with the Operations Director and a Service Advisor at Fresh Motors, in an attempt to kindly resolve the issue, I requested a refund of the diagnostic fee, as I don’t believe the service met expected standards. I’ve been advised that the refund may be issued if I update my review to reflect the time, effort, and consideration they have given me during our discussions — hence this revised review.
I’ve also been informed that the compressor will only be considered for warranty repair if I provide a written report from the second garage (who are currently undecided about formally getting involved). Fresh Motors declined to repair the condenser, as we no longer feel confident in their work.
I hope this updated review reflects both my experience and the follow-up discussions accurately.

3 april 2025
Omdöme utan inbjudan
Logotyp för Fresh Motors

Svar från Fresh Motors

Thank you, Brittany, for taking the time to leave a revised review — I take all feedback extremely seriously, as it helps shape improvements and learnings across the business.

I appreciate you acknowledging the time and effort we’ve put into resolving your concerns, including the lengthy in-person meeting we held with both our Operations Director and Service Advisor. We always aim to find fair and transparent resolutions, even in situations where there are differing opinions on diagnosis. As discussed, we agreed as a gesture of goodwill to cover the cost of your diagnostic fee — something we wouldn’t typically do — to demonstrate our commitment to customer care. This was paid to you on 15th April 2025.

The reason you were charged a diagnostic fee is that the current issue with your air conditioning system is not related to the compressor we originally fitted, but instead another component the condenser, as you've mentioned in your review. The charge was to covered the labour time taken for a Technician to investigate why your air conditioning system was not working. Naturally, if the compressor itself had failed, we would replace it under the warranty provided, with no charge to you.

We are unsure how the compressor could appear excessively worn, especially considering it has been operating in your engine bay for 11 months, where exposure to heat and dirt is completely normal. That said, we're open to understanding your concerns regarding its condition and remain happy to assist moving forward, while the appearance of wear alone wouldn’t typically qualify for a warranty claim, our business is built around care and customer support.
We genuinely regret that your experience didn’t meet your expectations and hope this ongoing dialogue has shown our willingness to support you fairly and professionally.

Nevertheless we are still here to help you and remain open to progressing the warranty process on your compressor part should you wish, it fail or you’d like us to assist you further.

Thank you again for sharing your experience.
Kind regards,

Jacob Freshwater
Managing Director

Betygsatt 5 av 5 stjärnor

Top motor dealership

I dealt with Kieran and found him to be honest and extremely helpful and accommodating. A pleasure to do business with. I would highly recommend dealing with this motor trader.

2 mars 2025
Logotyp för Fresh Motors

Svar från Fresh Motors

Good afternoon Gary,

thank you for your 5* review based on your recent purchase with us for your Audi TT.

We are pleased to hear that you were not only happy with the overall experience that you received with us, but the car too.

If you have any issues, any questions or just generally require assistance, please do not hesitate to give me a call and we will get you sorted.

Kind regards and happy motoring!

Kieran Alzate

Betygsatt 5 av 5 stjärnor

Great service

Great service, and very accommodating and understanding of a clients needs. Kieran was very helpful, considerate and most importantly, not pushy! It was nice to be able to look at the car at my own pace and not have a salesman breathing down my neck. Really pleased with the car and the service!

17 februari 2025
Logotyp för Fresh Motors

Svar från Fresh Motors

Good afternoon, thank you for leaving your 5* review based on your recent experience with us in regards to your latest car purchase.

We are pleased to have had the opportunity to be the supplying dealer and wish you only the best with your Hyundai I10.

If you require any assistance as time goes on, please do not hesitate to give us a call and each and everyone of us would be willing to share our expertise with you.

Kieran Alzate

Betygsatt 5 av 5 stjärnor

Jaguar XE

Went to view Jaguar XE, was greeted by Adam who took us to the car and gave us the keys. Adam left us alone to look round the car with no pressure. Went for a test drive, then on returning spoke to Adam who answered any questions we had. A week later was picked up from the train station by Jonathan and taken to collect the car. I must say both Adam and Jonathan were friendly and helpful . All in all a great car buying experience from Fresh Motors and a very professional set up.

15 februari 2025
Omdöme utan inbjudan
Logotyp för Fresh Motors

Svar från Fresh Motors

Thank you for your review, it was a pleasure to meet you both and handover the lovely Jaguar!

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