Excellent service from Stephen in Daybrook. His advice and knowledge from the design, layout and choice of kitchen units and worktops was very helpful and professional. He was very patient and was qui... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a house to sell which needed a refurb Stephen planned both bathroom and the kitchen he also introduced me to a professional fitter the whole process was first class this helped me sell it within... Se mer
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Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Se mer
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Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Se mer
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Företagsinformation
Skrivet av företaget
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Kontaktuppgifter
Portland Street, NG5 6BL, Daybrook, Storbritannien
- 01159208208
- www.frank-key.co.uk
4,6
Utmärkt
751 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Frank Key
👍
Excellent service as usual and nice…
Excellent service as usual and nice friendly driver
26 november 2024
Svar från Frank Key
Thank you for your order.
The delivery drive was very helpful
The delivery drive was very helpful. 5 stars to him👍 Also delivery was very prompt from placement of order.
24 november 2024
Svar från Frank Key
Thanks for the great review 👍
I'm Happy
Goods delivered two days earlier than expected which was good as I was able to start the job early. However the insulation material that I had ordered was wet which did mess things up slightly. 1 star deducted for that!
28 november 2024
Svar från Frank Key
Apologies for the issue with the insulation. Thank you for your order and we do hope you will try us again in the future.
Good experience
Only giving it 4/5 as I had some difficulties with the website ... but other than that everything was great.
30 november 2024
Svar från Frank Key
👍
Delivery promise achieved.
The website promised same day delivery, if I ordered within the next 30 minutes......2 hours later, the delivery was on my drive!
26 november 2024
Svar från Frank Key
Glad we could accommodate and thanks for the order.
Excellent customer service
Excellent customer service. I needed to change the collection time I was able to speak to someone who was very helpful.
31 oktober 2024
Svar från Frank Key
We'll always help where we can. Glad things ran smoothly and hope to see you again soon.
Very happy with the service you…
Very happy with the service you provided. Lois was very helpful and sorted out my query .
I would definitely recommend Frank Key .
Rashnita.
13 november 2024
Omdöme utan inbjudan
Svar från Frank Key
Thank you for your feedback, I'll be sure to let the guys know that their help was appreciated.
Best merchants by far
Always deliver promptly and drivers happy to load out where u need it
28 oktober 2024
Svar från Frank Key
👍
Easy to order
Easy to order , timber is great quality, delivery drivers very helpful , highly recommended
28 oktober 2024
Svar från Frank Key
👍
Excellent delivery service always on…
Excellent delivery service always on time and easy to book on line
2 oktober 2024
Svar från Frank Key
Thanks for the review, we will try for 5 stars next time 😉
Quick delivery time and really helpful…
Quick delivery time and really helpful when delivered.
3 oktober 2024
Svar från Frank Key
👍
Good website for ordering and free…
Good website for ordering and free delivery for reasonable spend.
24 september 2024
Svar från Frank Key
👍
Failed skip delivery
Ordered a skip for delivery 2 weeks ago for some work I had scheduled this weekend, payment taken etc.
Chased 4x over the phone on the day of delivery and was constantly told the skip is coming only for nothing to arrive, branches now closed so can't speak to anyone.
I have workmen due to start tomorrow.
20 september 2024
Omdöme utan inbjudan
Svar från Frank Key
Good Evening, Thank you for contacting us. I am struggling to find an order of a skip for delivery today. Would you be able to provide any more information such as order number so I can investigate and look to resolves this asap for you.
Thank you
Thank you for reaching out, and I apologise for the inconvenience you've experienced.
I’ve had a look into this, and after investigating, we found that the skip was attempted to be delivered on Friday after 5:00 pm. However, our driver noted that there was already a skip on site, and we were informed at that time that you no longer required the skip as you had decided to go elsewhere.
From our records, the order was placed on Friday, the 13th, around 12:00 pm, with a request for delivery on Friday, the 20th, which is when the attempted delivery took place. I completely understand that the communication could have been clearer, particularly regarding the possibility of deliveries taking place after our usual opening times.
Please rest assured that we have canceled the failed delivery charge, and the refund has been processed this morning. I sincerely apologies for the confusion and any disruption this may have caused to your schedule.
Thank you for your patience, and I hope this resolves the matter for you. Should you have any further concerns, please don't hesitate to get in touch.
I’ve used Frank Key (Bulwell
I’ve used Frank Key (Bulwell, Nottingham) a couple of times now, supplies for a garden project.
From ordering on the website, checking in at my allocated slot through to the team loading everything into my car it’s been a great experience.
Great value on pricing and we are very happy with the products.
5 september 2024
Svar från Frank Key
Thanks so much for your repeat business. We look forward to your next order 😉
Overall great experience.
Been to frank key before and always had a good experience. Delivered in AM on date requested. Delivery driver placed type 1 where I asked. Would be good to get a phone call or text to inform you a rough time for delivery or that your drop is next. Only just about caught driver last time as I was leaving for school run.
5 september 2024
Svar från Frank Key
Thank you for your order and for your feedback. We are always looking for ways to improve our service and this will be discussed internally. Thanks again.
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