Excellent service from Stephen in Daybrook. His advice and knowledge from the design, layout and choice of kitchen units and worktops was very helpful and professional. He was very patient and was qui... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a house to sell which needed a refurb Stephen planned both bathroom and the kitchen he also introduced me to a professional fitter the whole process was first class this helped me sell it within... Se mer
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Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Se mer
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Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Se mer
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Företagsinformation
Skrivet av företaget
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Kontaktuppgifter
Portland Street, NG5 6BL, Daybrook, Storbritannien
- 01159208208
- www.frank-key.co.uk
4,6
Utmärkt
751 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exceeded expectations
4 years after having a new bathroom from Frank Key (with excellent service and price), we have just had minor problems with taps. I hoped to be able to
buy spare parts or even complete new taps.......
However Melanie at Nottingham Frank Key was a star. She immediately took on the problem and negotiated the parts for our now obsolete taps to be provided free under warranty. They say quality is exceeding customer expectations. Frank Key is definitely quality!
3 augusti 2024
Omdöme utan inbjudan
Svar från Frank Key
Thank you for your feedback which we will pass on to Mel. Hope it's not another 4 years before we see you again! Thank you for your custom and thanks again for the fantastic feedback.
How to upset your neighbours
This outfit tried to deliver building supplies to my neighbour at 07:10 in the morning on a large vehicle in a cul de sac.
The driver wasn't aware of the law regarding times of building work allowed but moved his vehicle (no doubt disturbing the other neighbours again)
When ringing the Frank Key office I was told that deliveries were allowed at that time as the driver could leave the yard at 06:45.
If you want to upset your neighbours they are the ideal company to use but if you care about where you live don't even consider them
I am discussed this with Frank Key who has advised me that it was the builders that requested the first delivery.
This does not excuse the time but is an explanation but any reputable builders should be aware of the relevant buildings regulations
9 augusti 2024
Omdöme utan inbjudan
Svar från Frank Key
Thank you for bringing this matter to our attention. We sincerely apologies for the inconvenience caused by the early morning delivery to your neighbour. We understand that this situation disturbed you, and we deeply regret any disruption this caused to you and your neighbours.
At Frank Key, we strive to provide the best service possible while adhering to all local regulations and respecting our customers and their communities. Our delivery schedules are designed to ensure timely delivery of materials to support our customers' projects. However, we acknowledge that at times these hours are early and request our drivers keep the noise down as much as possible during these times.
We have taken immediate steps to address this issue, including:
1. Driver Training: We have communicated to all our drivers the importance to keep the volume down when delivering in the early hours (where possible).
2. Customer Communication: We will improve our communication with customers regarding delivery times to ensure they align with both their preferences.
We genuinely appreciate your feedback, as it helps us improve our services and better serve our community. If there are any further concerns or suggestions you would like to share, please do not hesitate to contact us directly on 0115 9 208 208
Refreshing change.
What a refreshing change these days, a company that does what it says it's going to. I've recently purchased a bathroom through the Arnold showroom and am thoroughly delighted with the price, quality, delivery and service I've received throughout the process.
The staff were really friendly, helpful and knowledgeable. I can't rate this place high enough. If you're looking for a new kitchen or bathroom I wouldn't hesitate to try these guys out.
29 juli 2024
Omdöme utan inbjudan
Svar från Frank Key
Thank you for the wonderful review. Our team in the showroom work ever so hard on customer service and they will be delighted to read this.
Thanks again.
Super helpful
Super helpful!
Always super helpful and happy to work with you on any specific delivery requirements. No reason I’d use anyone else!
26 april 2024
Svar från Frank Key
Great to hear, thanks. See you again soon!
Faultless
Very easy smooth process, ordered online, free delivery next day. Can't give enough praise to the delivery driver, pleasant, respected my property and nothing was too much trouble for him. Credit to the company!
24 april 2024
Svar från Frank Key
😊
Svar från Frank Key
We’re delighted to hear you had a great experience with our team! Providing excellent service is our priority, and your feedback means a lot. Thanks for choosing us!
Kitchen design and fit
Recently had a kitchen fitted which was designed by Ben Roberts in the Nottingham showroom.Its an excellent kitchen, exactly what we wanted! We are really pleased with it and highly recommend this firm to other people.The installation team did a great job! Thanks to Ben and everyone at Frank Key.
20 februari 2024
Omdöme utan inbjudan
Svar från Frank Key
We'll be sure to pass your comments on to Ben, thanks for the great feedback.
Delivery to top of the driveway rather…
Delivery to top of the driveway rather than at the bottom.
25 mars 2024
Svar från Frank Key
👍
Rang to re areange my delivery due to…
Rang to re areange my delivery due to my own error.
I called to chase delivery and was directed promptly to the correct department the gentleman that answered was helpful and polite. Great experience. Delivery driver was super helpful and didn’t mess about dropped safely.
26 mars 2024
Svar från Frank Key
Nice to hear that you had a pleasant experience trading with us. Thanks for choosing us and thanks for the feedback.
Quick delivery
Quick delivery, friendly team/delivery driver and managed to get my order in the place a needed which was a huge help. I would definatley recommend.
25 mars 2024
Svar från Frank Key
We’re pleased to hear your delivery arrived on time and everything went smoothly. Thanks for your support—we look forward to helping you again in the future!
Fantastic service
Ordering was simple to do, the website is very user friendly, Delivery was extremely quick & the driver who delivered was fantastic. Overall a very smooth, hassle free experience. Will be using again & highly recommend.
30 mars 2024
Omdöme utan inbjudan
Svar från Frank Key
👍
Above and beyond
Delivery arrived nice and early, the driver with a small flat bed (no crane) handballed over 500kg off on his own refusing my help.
Some bloke 👍
35 kg slabs are way beyond the H&S limitation for one man !
12/03/24
24 februari 2024
Svar från Frank Key
Thank you for the 5 star review. Also for flagging the heavy load, this ideally should have gone on a crane vehicle and it has been flagged to our transport team to investigate and improve. However, I will pass your kind words on to Jason.
Good value hire equipment
Hired a wall paper stripper for a weekend. Got a great price and equipment worked really well.
The staff however don't know you can book and pay on line.
25 februari 2024
Svar från Frank Key
Thanks for your feedback, sounds like some of our staff need to teleport to the 21st century!
Always can rely on Frank Key
Always can rely on Frank Key. Do what they say and when. Never had any issues
27 februari 2024
Svar från Frank Key
Great to hear, thanks.
I had a few issues with the website
I had a few issues with the website. A few times, I had items disappear from my shopping list. Once sorted it worked fine. The delivery driver notified me via phone, pror to arrival and was quick to get my stuff dropped. He accidently left a allet with some othe ritems but this was taken back really quickly.
I had items that were faulty. After messaging to show the issue. I had the new items i my possession by the next day
Good proces and great service, only let down with the faulty items but rectification was swift.
Thank you
26 februari 2024
Svar från Frank Key
Glad we were able to resolve the issues with the faulty products quickly and without delay. Thank you for your feedback.
Over the moon
Over the moon. I was very pleased with the quality of the panels all the posts were lovely and straight, top quality. The delivery driver was polite friendly and really helpful.
25 februari 2024
Svar från Frank Key
👍Great to hear, thanks for the feedback.
Always friendly and cooperative…
Always friendly and cooperative drivers. Prompt delivery on schedule.
24 februari 2024
Svar från Frank Key
Thank you for your order.
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