Ford Omdömen 

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We purchased a new Ford Ranger Wildtrak from Mudgee Ford and arranged to have several accessories fitted before pickup, including:
• Bullbar
• Dual battery
• Larger fuel tank

We were told the vehicle was ready. However, we informed them we wouldn’t be able to collect it for two weeks because my father was dying. When we arrived after those two weeks, none of the fittings had been completed, and the second battery was not installed.

Because we urgently needed to travel up the coast to organise family matters, we took the car and agreed that at the first scheduled check-up in Mudgee, they would also install the second battery that should have been fitted before delivery.

At that appointment, we dropped the car off and were given a courtesy car for the day. When we phoned around lunchtime, we were told the vehicle was still in the workshop. Then at 4 pm, the workshop called and asked us to come back the next day because they were short-staffed and someone hadn’t shown up for work. At no point earlier in the day did anyone mention staff shortages.

Once again, the battery was not fitted — this was now the second time they failed to complete the job.

We took the car home and contacted the owner of Mudgee Ford. Due to the ongoing poor service, we decided to take the vehicle to another dealership for its first service.

During that service, we discovered:
• The tyres were scrubbing because a wheel alignment had never been done. Since they fitted a bullbar as part of the sale, a wheel alignment should have been completed, but wasn’t.
• We later ran out of fuel on the freeway because the larger aftermarket tank had never been properly calibrated, even though it was sold and fitted as part of the deal.

In summary, we paid a significant amount of money for a new Wildtrak, and despite having additional weeks to complete the work due to our circumstances, the dealership failed to do so. The issues include:
1. No wheel alignment completed after bullbar installation
2. Second battery not fitted before pickup, nor when the vehicle was later returned for the entire day
3. Fuel tank not calibrated after fitting the larger tank
4. They refused to pay for new tyres, and when we requested compensation, we were told the amount offered wouldn’t cover the tyres, the time wasted, or the poor service we experienced.

When we contacted Mudgee Ford again, the owner admitted, “I know it’s been a comedy of errors,” and then told us to take the matter to the ACCC

We had 2 Ford Ranger that had recalls done. They both broke down the next day. Ford has had my vehicle from the 1st of October and took it to a location that is over 3 hours drive for me. They told me they had no idea what was wrong. I got a text saying it was ready for pick up and then the next day a text saying the end of the month.
They have lied and avoided responding. Said they should have already delivered my vehicle when we spoke on the phone but since then have ignored and avoided me.
We have 6 Fords in our fleet and I was planning to upgrade to a Raptor but will never buy another Ford now. This experience has pushed us back to Toyota. Reliable vehicles and better service. Don't buy a Ford.

I purchased ford everest 2024 from ford alghanim it is one of the worst ever experiences the car has been recalled many times and lastly it broke and doesn't start

I’ve been in the market for a new 4WD and after some research decided the Ford Everest Tremor ticked most of the boxes. One of the factory options I was particularly interested in is the Rough Terrain Pack, which costs an additional $3,550. My main goal was to ensure the front bar included with this pack would support the installation of a winch, as I intend to use the vehicle for serious off-road work.

I asked a simple question:

“Is the Rough Terrain Pack winch-compatible?”

The Ford dealership couldn’t confirm and referred me to Ford Australia. What followed was an ongoing and frustrating exchange.

Despite clearly explaining, multiple times, that I do not yet own the vehicle, Ford Australia repeatedly requested the VIN and registration of my Everest before they could answer. Each time I responded stating this is a pre-purchase enquiry to help inform my buying decision. Still, no clarity.

When I phoned Ford Customer Service, the representative could only tell me that my enquiry was “being worked on” and could not provide any meaningful information. It felt like asking whether a $3,550 factory option supports a winch was some kind of secret.

To this day, I haven’t received a simple yes or no. As a result, I am left in a position where I either:

Take a $3,550 gamble on a feature that may not do what I need, or

Spend even more on an aftermarket bar, making the original option pack a waste

This level of pre-sales support is very disappointing, especially from a major manufacturer. You would expect their team to be able to answer a basic technical question about their own optional equipment.

Bottom line: If you are considering the Rough Terrain Pack for its off-road practicality, especially for use with a winch, be careful. You may not get the answers you need from Ford before purchase. I recommend doing independent research or considering aftermarket alternatives with confirmed winch compatibility.

Ford Australia Parts Rip Off. A small square piece of trim has detached from the roller shutter in the last week or so through vibration or alike. I called Ford Spare Parts today and was offered / quoted this solution for a A$5.00 part that would cost no more than A$0.05c to produce. "Regarding the square plastic piece you are looking for. Unfortunately that is not a serviceable part and we are unable to get them by themselves. The only part we can get is the entire side rail of the Roller Shutter which is $1108.80 inc GST + fitment cost". The plastic part is seperate to the roller shutter and is just a clip in piece. Again Ford Australia taking the Customer for the proverbial ride.

“Ford Australia refusing to resolve major fault on new car – what are my options?

I purchased my 2020 Ford Explorer brand new, and within just 6 months the transmission failed and had to be replaced under warranty. At 99,000 miles, it failed again, but this time the dealership misdiagnosed the issue, charged me $1,256.35 for an unnecessary axle/actuator repair, and only later admitted it was actually the transmission again.

Despite their service director and team acknowledging the mistake and promising a refund, I’ve received no follow-up, no refund, and no accountability. The entire ownership experience has been riddled with mechanical issues and poor customer service. I would never recommend this vehicle or this dealership. Buyers beware — especially if you're depending on your vehicle for safety and reliability.

Extremely Disappointed – Faulty Engine, Dishonest Conduct, and Appalling Customer Service

I am utterly disgusted with Ford Australia and the service I received from Ford Alexandria. My 2019 Ford EcoSport suffered a catastrophic engine failure due to oil pressure loss—an issue widely known and the subject of Ford’s global recall campaign (23S64). Despite this, Ford has refused to repair or acknowledge the failure, instead trying to shift blame to me by falsely claiming I missed services. The service booklet is blank—not because of me, but because they never recorded it properly.

To make matters worse, they kept demanding more money for additional diagnostics even after confirming the engine failed due to low oil pressure—the exact issue listed in the recall. They are deliberately stalling, gaslighting customers, and doing everything they can to avoid taking responsibility.

I’ve owned cars from other manufacturers for years and never experienced this level of dishonesty, poor service, and unethical behaviour. Ford has clearly lost its integrity and trustworthiness. If you’re considering buying a Ford—DON’T. You’ll be stuck with a faulty product and a company that will do anything to avoid standing behind its warranty and recalls.

I will be taking this matter to the ACCC, NSW Fair Trading, and lodging a formal complaint.

I purchased a brand-new 2024 Ford Transit van, and it has only done around 3,000 km since summer. Unfortunately, the experience has been nothing but frustrating. From the beginning, I’ve had over 25 faults – yes, more than 25 – which is unacceptable for a new vehicle.

One of the most serious issues is that in hot weather, the touchscreen completely stops working. This means I can’t control the air conditioning or other important functions when I need them most – a major safety and comfort issue.

Another ongoing problem is the “low battery charge” warning, which comes up constantly. Sometimes the van doesn’t even start when I turn the key, which is very unreliable for anyone who depends on their vehicle for work.

To make things worse, the service provided by Ford has been far from professional. It’s hard to get proper help or solutions, and it feels like you’re just being pushed around.

If you’re thinking of buying this van for your business, be prepared to spend more time booking service appointments than actually working. I regret choosing this van, and I hope others can avoid the same mistake.

We recently purchased our new 2025 ford Everest sports from Central Auto Group West Gosford the sales team and pre delivery team were amazing making the purchase a very enjoyable experience and worth the hour and half drive i have bought quite a few cars from them and will continue as there service is outstanding. Thank you Central Auto Group

Ford roadside assist
Can’t find anywhere actually review their roadside assist so it has to be here

Terrible stupid policies that meant I was stuck at a breakdown for 3/4 hours longer than needed to be

They don’t have any vans or staff fixing vehicles they are a call centre that call up the AA or any pick up truck in your area

I had my for motorhome on a pick up truck on a motorway and was dropped off at a service station as they insisted they sent an AA person to confirm the motorhome was undrivable?
Then 3 hours later send a second lock up truck to take us to a garage ?
Just take the vehicle to a garage to be fixed ?
Bloody useless 8 hours to get home

Your Rocky Top Ford service department in Sevierville TN has to be your worse service department you have and I bet the dealership is at the very bottom on sales too Rude, unprofessional, and they ripped me more than once. They literally refused to fix a cam phaser recall and I kept asking them what the rattling was and they pretended to not know what it was. Any mechanic will tell you that it is a distinct sound. I don’t know this at the time but I surely found out when my timing belt jumped because of Rocky Top Fords negligence. Jennifer there is terrible and I’m sure you’ve had many complaints about this woman. She is rude and she has zero customer service skills in her body. Before I was lied to about the cam phaser recall they refused to fix telling me my truck doesn’t need it and my truck was under the full 5 year 60,000 mile power train warranty but she lied and said my truck doesn’t need this recall fixed. Then a couple years later my truck goes haywire and the timing chain jumps and did lots of damage. I came back to Rocky Top and asked to speak to Jennifer’s manager but but didn’t have customer service skills either and sent Jennifer to speak with me; the one I have the actual complaint about. Before all of this, I hand a water pump go out and I was quoted 2 hours labor but was charged 7.5 hour labor to install a water pump and was also charged individually for all these bolts and stuff that were never used, that all come in the kit. Ricky Too Ford service department rips people off and you should think about stripping the Ford name from them before outfits like this one ruins the Ford name much further. I have so much more to say about his place but I only have so much time. I choose the date of experience the date of November 6 because I am pretty sure that is the date I went into Rocky Top and asked her hey do you remember all those times I asked you about the rattling on my truck and what it is and you would always say you don’t know what it is and you told me I didn’t need the cam phaser recall? Well turns out that rattling was coming from that cam phaser recall and you should have fixed my truck. She says how we gonna fix it if we don’t know what it is? This is literally a Ford repair shop and I’m sure they know what a cap phaser rattle sounds like plus with me having a cam phaser recall paper in my hand should be self explanatory. Anyways, I told her she should do the right thing now and tow my truck her and fix it correctly under the warranty that it was under and she refused. She said because of our relationship, I am not helping you. I said you caused the relationship by charging me 7.5 hour labor for a 2 hour labor job on a water pump. I never got refunded the difference for this either. Place is a a terrible place and I recommend people not go here for service.

[07/05, 12:12] Stuart Thorn: Bos thank u so can u book my car in june like u said u can.. I need the date time in June and i will drop my car off...
[07/05, 12:16] Stuart Thorn: Wow u r truly pathetic and i have been threatened atall... I'm disgusted and appalled how u have treated me as a future customer... U haven't a clue what u have done.... But u will.... Plz remember my name mr s g thorn.... Because I've only just started complaining about your garage and services.... Tarnock or tanock ford garage in Burnham on sea Somerset

I have a new Transit van and I am happy with it but I have a number of questions regarding specification eg wheel weight ratings, weather stability control was necessary on a caravan as the transit has its own stability control. I have been after this information for months, the only response I have had is what is the vin number, although I had given correctly van model and configuration I sent the vin number , no response sent message again, got a response what is the vin number.
It’s appalling that they can’t answer these questions, not only that Fords own web site does not have the correct specifications for my van, this is not my first brand new ford, but this is the worst treatment I’ve have had from buying one

I would like to say what a lovely sales man is paul Marsh at Ford used cars excellent service very friendly and never pushed us absolutely lovely to talk to him extremely helpful. thankyou paul. love paul & jan

I’m extremely disappointed with my experience with Ford Australia regarding my 2018 Ford Ranger Wildtrak. After just six years of regular use and servicing strictly according to Ford’s recommendations, the U3000 Present ACM part failed, which affects not just the audio system but also critical safety alert sounds. The repair cost is $2,500, and despite multiple attempts to seek assistance, Ford has refused to acknowledge any responsibility.

Under Australian Consumer Law, a vehicle should be of acceptable quality and last a reasonable period. A premium vehicle like the Ranger should not develop such an expensive and critical fault within six years. Yet Ford’s response has been dismissive, refusing to provide any goodwill assistance.

I expected much better from a brand that markets itself on durability and reliability. If you’re considering buying a Ford, be aware that warranty coverage is limited and customer support may not stand by their vehicles when defects arise.

New Ford Custom 2024, run away.The new Custom is a joke ! The designers think that this car is made for monkeys. The doors are really crap, all of them incl the sliding door. The blue tooth is a joke and the worse are the keys. You open one door, all the others are locked, unless you have the keys in your pocket at all times you won’t access the car. I don’t understand why these people cannot build a nice good van. NOT EVERYONE IS A COURIER!!!!!!!!! If you are thinking of buying a Custom, think again!

There is know experience with Ford Australia or Gatton ford Queensland I bought a brand new mustang in 2016 it’s done 35,000 km. It blown the engine they say it’s out of warranty and it doesn’t meet good will I have been a ford supporter all my life well not anymore I will be letting everyone how I been treated and I guess iam going to fair trading this car has never been miss treated also to to take it to current Affairs shame on you ford

Good experience with Ford in Melville. They located the issue with our ranger and got it sorted out without a problem

This relates to latest Ford pass who writes you software for? Clearly not competent people you have managed to make latest version worse than previous eg instructions on at screen non existent The car itself ord focus active has been very good but please employ competent software engineers asap