Ford Omdömen 

Nieuwe ford explorer gekocht maar bleek ineens 1 week later verkocht aan iemand anders, waardoor ik maar even 3 maanden moest wachten. Geen alternatief, niet meedenken in mogelijkheden, moest maar even 3 maanden een andere auto short leasen op eigen kosten…
Sonde, nu maar een ander merk gaan bestellen

I purchased a brand new Ford Transit van from Ford two years ago. The vehicle has only been driven 18,000 km, and every single service has been completed strictly at Berwick Ford.
During the vehicle's third service, I received an official service report stating that both the brake discs and brake pads need complete replacement, explicitly marking the damage as standard "wear and tear" not covered under warranty. When I questioned how severe braking degradation is possible on a commercial vehicle with such low mileage, the dealership simply shrugged it off using that report as an excuse.
When I requested a formal explanation in writing beyond the surface-level report, communication completely redirected me to Ford Australia Follow-ups with Ford Australia yielded the exact same outcome: a refusal to address the issue in writing or respond to my emails.
As a small business owner, paying $3,500 for major repairs on a two-year-old vehicle driven under 20,000 km is completely unacceptable. The lack of accountability, poor customer service, and defensive handling of this issue have made for an extremely frustrating experience. I strongly advise prospective commercial buyers to exercise extreme caution before dealing with this Ford Australia,purchasing these vehicles.AVOID BUYING FROM FORD!!! There is no option to give them google review as well.

What went wrong is Ford Australia claiming their gearbox’s have absolutely no problem at all then recall some and then say no not your gearbox though 4 gearbox’s last one was 14 weeks then today on the highway it blew up and oh but nothing wrong well that’s is not true at all and ford won’t even help at all.

Very disappointed with Ford Australia.
I purchased my Ford only a few weeks before the new 7-year/unlimited-kilometre warranty was introduced. I was shocked to find out that, despite continuing to service my vehicle through an authorised Ford dealer, I will not receive the same 7-year warranty coverage as customers who purchased just days later.

I understand there are dates and conditions attached to warranty policies, but being so close to the changeover date makes this feel extremely unfair. As a loyal Ford customer, I expected better consideration and customer support.

Unfortunately, this experience has left me feeling like existing customers are not being looked after. It’s very disappointing to spend a significant amount of money on a new vehicle, only to find out shortly afterwards that customers purchasing just a little later receive substantially better warranty protection.

I hope Ford Australia reconsiders how it handles customers who purchased their vehicles immediately before the new warranty came into effect. Customer loyalty should count for something.

The ford ranger wild track is honestly the worst car I’ve ever owned an absolute disaster and disappointment. Quality is an absolute zero … compared to the previous models this has to be fords biggest mistake. Seats are extremely uncomfortable, central display is ridiculous, fuel gauge is inconsistent and unreliable, why is the bonnet lever on the passenger side?????, internal storage is impractical and minimal, tray roller button location is unable to be accessed if you happen to have a loaded tray, Way too many unnecessary beeps and whistles, can’t reverse down my driveway without the car locking up on its own accord which is extremely dangerous, why when I tow my trailer does a camera turn on when I indicate on the central screen which is a huge distraction and cannot be turned off, so a long trip with this feature is extremely annoying, why are all the handles and levers in awkward positions?, more blind spots, the bonnet has no struts to keep it open, auto high beam is an absolute joke and this is only after owning this vehicle for 3 weeks I’m sure I will come across more disappointing things including the fact that it’s already had a recall. So if I could have given this vehicle a zero star rating I would have. Cheap cheap and nasty at a huge price… Good job Ford 👍🏼

They're selling more than a car. I run a small business and relied on the Ford name and dealer network when I made the decision to buy. I wasn't buying a car; I was buying a product. Sad to say it will be my last Ford vehicle due to how badly head office has dealt with me

I recently had my car in for a replacement gearbox. The dealer was fantastic; I've always had no problems with them. Head office and trying to organize a loan car with a tow bar, on the other hand, was an issue.

I was sent to the airport more than an hour away because that's where the car with the tow ball was. I got to the airport at 6 p.m. to be told the order had been canceled because there were no cars with tow balls there. Back on the phone to Ford to see what they could do, to the girl's credit, she organized another car in an hour. The rental place drives it around for me... no tow ball. I questioned it only to be told that the rental agency doesn't have any cars that have tow balls.

I spent the next few days going back and forth trying to get a car with a tow ball, only to be told the best thing for me to do is go rent my own car. I ended up doing this at a cost of $1988 for a week, and I picked the rental up from the dealership where my car was, by the way. A week later, Ford finally found me a car with a tow ball, which the dealer kindly informed me had been there the whole time. I went down to collect the car and swap my tools over, only to not be able to fit everything in as it was a hybrid Ranger. I was told I can either accept the car or not, but nothing else will be provided.

A week later, I'm out of pocket and down on work and customers because they don't have the option to wait for my car to be fixed.

Trying to get reimbursed for the amount and the hassle with cars has finally culminated today in being told it won't be escalated anymore, and as I'm not accepting the low offer, I won't be getting anything at all.

I took my van in to Roswell Ford to fix a leaking coolant reservoir, I was quoted a price of $195.00, a few days later they called and said the price was now $550.00 I asked for an explanation why it went up so much and was told that is the price for that repair, they kept my van for a few more days when I picked it up they said the cost was now $826.93 again no explanation given, this was a simple repair and should have cost nothing like the amount they charged me, just want to let other people be aware of their tactics total rip off!

Customer service is appalling, IF they return a call POLICIES forbid any real communication on your issue ie (reimbursement for replacement of a failed battery on a brand new vehicle by FORD roadside assist)
So far time wasted on calls and emails make me assume that the customer is being manipulated into giving up on what should be a simple uncomplicated process.
I have no complaint with either the dealer or the vehicle.

I am writing to express my disappointment regarding the handling of an issue with my 2020 Ford Puma and the customer service I have received from Essendon Ford.

In December 2025, I took my vehicle in for a service and raised a fault with one of the speakers. At the time, I was advised that the dealership would contact me to arrange a booking to have the speaker repaired under warranty. Unfortunately, despite numerous phone calls and messages following up on the matter, I received little to no response from the dealership.

As a result of these delays and lack of communication, my vehicle has now fallen outside of the warranty period. I have since been informed by the case manager handling my complaint that there is now a possibility the repair may not be covered because the warranty has expired.

I find this extremely unfair given that the issue was reported while the vehicle was still under warranty, and the delay in progressing the repair was entirely due to the dealership’s lack of follow-up and poor customer service. It is very disappointing that after months of trying to get assistance, I now feel as though no one is willing to help due to “processes” or “protocols,” despite the circumstances clearly warranting further consideration.

I drive a 1994 Ford aspire and if I could erase every car from my life and just have this one I would do so it's basic design for example not even having a power steering pump is ideal for its commuter car purpose. This little tiny thing is a tank having going through several snow storms like a champ and also hanging tight while I learn how to drive standard on its 30-year-old transmission. With all original parts minus tires and an alternator belt that I just replaced last week this little car should be iconic it should be a legend in his time I'm never drove in more reliable and dependable vehicle in my existence it's ugly because at least added 32 year old age, but I can drive hundreds of miles on one tank it is fantastic on gas mileage there's no air conditioning that is the only downfall being such a small car and being shaped like a watermelon seed it's aerodynamic body does have its faults as it does not allow proper airflow inside. But a small price to pay to say the least. For 32 years old at just under 200,000 miles I can say this has been a champ

I don’t usually leave negative reviews, but this experience has been so appalling that I feel obligated to warn others.

At the end of June 2025, I purchased a 2020 Ford Everest Sport from Harrigan Ford at Yallah for $47,000, trusting I was buying a safe and reliable vehicle. Instead, I was sold a complete lemon.

Less than eight months later, in February 2026, the car suffered a catastrophic failure. While driving at 100 km/h on the freeway near Dapto with my children in the car, the vehicle suddenly went into limp mode with a warning that the transmission was overheating. I was barely able to get off the road before the transmission completely failed. The car has been undriveable ever since. This was an extremely dangerous situation, and I am incredibly lucky it did not result in a serious accident.

What followed has been just as unacceptable. It has now been over six weeks, and the vehicle is still sitting at Ford with no resolution, no replacement car, and no meaningful communication. At the time of the breakdown, Ford refused to assist, and I was left stranded on the side of the road in the pouring rain with my children. I had to pay out of pocket to have the vehicle towed to my mechanic, who diagnosed a transmission failure with 13 separate faults.

From there, I was forced to pay again to have the vehicle towed to Harrigan Ford, where it has remained ever since. I was not informed beforehand that I would be required to approve and pay for an additional diagnostic fee until after the car had already been delivered. I now refuse to pay another cent. Despite my mechanic leaving a full diagnostic report in the vehicle, my calls and emails have gone unanswered.

To make matters worse, I was upsold an “extended warranty” at the time of purchase, which has proven to be completely useless. I have since been told it is “void,” with no proper explanation.

I have now lodged a formal complaint with Fair Trading, and under ACCC consumer law, I am well within my rights to seek a refund, replacement, or repair.

As a widow, this was not a purchase I made lightly. I placed my trust in this dealership to act honestly and provide a dependable vehicle. That trust has been completely broken. Being left with a faulty car and a significant financial burden is not just frustrating — it is deeply distressing and entirely unacceptable.

What ultimately prompted me to write this review is the way I have been treated throughout this process. Both the dealership and Ford customer care have been dismissive, unhelpful, and unwilling to take responsibility. It is clear that once they had my money, customer service was no longer a priority. I am now left without a vehicle and without any resolution.

Charging this amount of money for a vehicle in such condition is disgraceful. I strongly urge anyone considering buying from this dealership to proceed with extreme caution. Do not rely on their word — get an independent inspection, ask questions, and be prepared to walk away.

I also would not recommend the Ford Everest. Do your research — there are many owners reporting serious and expensive issues, particularly with transmissions. I have been quoted between $7,000 and $12,000 for repairs, and some owners report needing multiple replacements.

Based on my experience, I would not recommend Ford to anyone.

Stay away from Ford Hoppers Crossing service department!
Terrible experience:
• Bad customer service throughout.
• Poor communication from start to finish.
• No respect from the brand manager—they acted like I didn’t matter.
• Service department damaged my car, tried to hide it from me, then did poor paint repairs without my consent.
I will never go back and strongly advise everyone to avoid this place. Ford service here is a joke.

normally never write reviews, but this experience was so disappointing that I feel I have a responsibility to share it.

I bought my vehicle from this dealership expecting professionalism and basic respect as a customer. Unfortunately, that is not what I experienced.

During the replacement of the original badges with black badges (a service I paid for), the original badges were damaged and this was never disclosed to me.

At my first minor service (under 3,000 km), the vehicle was returned with a loose battery cable. At the second service, the washer fluid reservoir was returned empty.

On another occasion, my vehicle was returned with a dent in the panel after being left for service. The car was also returned dirty inside with grease marks on the door handles and interior surfaces.

Around 400 km were also driven in my vehicle without a clear explanation, and I was left without my car for 7 days. I had to make several trips to the dealership, which is about 45 minutes from my home, losing valuable time trying to resolve issues that should never have happened.

What upset me the most was not even the problems with the car — mistakes can happen. What disappointed me was the response from George Shepherd | Dealer Principal when I raised these concerns. Instead of addressing the issues professionally, my complaint was dismissed by suggesting that my email “appeared to be AI generated.”

English is not my first language, and that comment felt dismissive and disrespectful. Customers deserve to be treated with respect, regardless of how they communicate.

For me this was never about money. I am a 50-year-old man who works hard for everything I have. All I expected was honesty, accountability, and a simple apology.

I am sharing this experience publicly because I believe transparency matters, and other customers deserve to know how situations like this are handled.

If anyone else has had a similar experience here, I encourage you to speak up as well.

I brought a ford Mac E4 mustang in feb last year, fast forward to October 27th 2025 I and I had a funny smell coming from the car, contacted ravenhall ford and no one available on a Saturday , so contact ford 24/7 line, they were no help at all.
contact racv they said they didn't want to touch it and for me to have it towed to raven hall ford. Monday I did this. they first of didn't want to give me a loan car but after speaking to a manager I got one.
2 weeks later I get a call and was told they need a part that needs to be imported. ok so I wait then they tell me the parts in and should be ok, but No! it wasn't they then said there is a problem with updating car and ford engineers are involved.
2 weeks more and still nothing, contact ford and they said they needed another part and I should have my car before Christmas 2025.
more time passes into January and I hear nothing from them at all. So I call ford telling them I want a full refund on car, I go thru there process for a refund and it's now approaching 6 weeks and they keep on saying it's under review.
my advice to everyone DON'T BUY AN ELECTRIC CAR FROM FORD.
I have since found out they are no longer selling brand new electric cars !! I wonder why?

We have been trying to have the John Hughes Service Centre to call/email us in relation to a vehicle we are having serviced fixed. Its been a week and a half and we cannot get a response. Terrible service, do not use this company

The company supports racism and murder!

The sales process was smooth and nice.
But the actual car — the 2025 Ford Everest Platinum — is a monumental ode to mediocrity, bad manufacturing, and a sad attempt to make a quasi-luxury car.
I live in regret until the warranty ends and I can sell this horrible, horrible car.

Initial faults with stop start function has never been fixed after days and days in there work shop trying to solve the fault. Id given up and just ignore that it dose not work. Ford say it operated within normal parameters?
Now the big question for Ford are they going to compromise the safety of my Everest Sports with the latest advise that if I want map upgrades I will have to pay AU$110.00 per year. I picked this up from Ford website.
BIG Question
If you choose not to subscribe to Connected Built-In Navigation once your trial expires, your built-in navigation system will still function, but access to additional functionality (such as live traffic updates, weather information, and updated maps) will be discontinued.
If you use Driver Assist features such as Traffic Sign Recognition, Intelligent Adaptive Cruise Control, and Intelligent Speed Assist, we recommend that you keep map data updated via Connected Built-In Navigation.

Hi all had an incident with Ford Pacific Maroochydore went to them with a complaint ,was ignored went to ford Australia still nil action , So just warning every one about a falt that nearly caused an acident PLEASE read below.

Hi my name is carlo and about the 14th of October 2025. I took my Ford ranger 2017 model )in for a full service, After the service about a week The intercooler popped off the turbo. I then brought it straight back to Ford where they placed it back onto the turbo ,And tightened the clamp saying somebody must’ve not tightened the clamp correctly. A few weeks later the same thing happened again. I then returned to Ford and ask them to replace the pipe or fix the problem. They said they replaced the pipe and tighten the clamp, at which time The mechanic came out and said You might be best to get an extra clamp or a bigger clamp from an independent supplier. I continued to Drive and once again the pipe came off. I then remembered the mechanic advise about The suggested clamp from an independent supplier (Repco) which cost me $15.
I replaced the old intercooler clamp with the new clamp, but Not sure if I tightened it enough, as I’m not a mechanic . A week later I was travelling down the highway doing 110 km an hour when the intercooler pipe came off again nearly causing an accident as I had no power .I was able to limp to an area where I then re-tighten the pipe. I then Decided to upgrade to a more sturdy/better intercooler pipe as I thought this would be the most safe option , which I then installed myself with proper clamps.
My ford now runs smother. (How ever the fuel gage is no longer accurate )
My complaint is that I had to get materials that were not Ford parts in order for my vehicle to be safe. I therefore would appreciate a courtesy of a sorry and maybe the money back for the intercooler pipe that I returned to you at Ford Pacific Maroochydore.
I don’t think this is unreasonable but when i returned to Ford Pacific and talk to the general manager who was not interested and did not like me approaching him, he told me that i was rude, nearly having a car accident over a clamp and intercooler pipe and i was being rude.
Sorry Is this the way Ford treats their customers.??
I Have been with Ford Pacific since early2018 when I brought the FordRanger and no one else has serviced the vehicle .I find now I have lost trust in Ford pacific and will take my Ranger to another ford dealership or somewhere else.
I’m sorry I find spending over a $1000 on a service then needing to service parts myself in order to make the vehicle safe unacceptable.
Thank you for taking my complaint.
Ford Ranger driver

Exceptional service whilst travelling. Had an engine problem with my 2017 Ranger Wildtrak 60km out from Warrnambool. Called into Norton Ford 1 minute before closing time on Friday. Service Manager personally checked my vehicle and discovered the intercooler hose had worked loose. All sorted by 5.15. Thank you, Norton Motor Group.