Foot Locker Australia Omdömen 

Atrocious "customer service" - first at the Pacific Fair store and then via the online team. Provided a gift card as the only resolution for a faulty pair of shoes, despite requesting a refund, which I'm unable to use as the shoes I need to replace haven't been back in stock since September and Footlocker are unable to provide an ETA of when they will be. When I requested to cash out my gift card since it was essentially useless (so I could purchase the shoes direct from the manufacturer), the store advised their systems are unable to and to contact the online team. The online team referred me back in store. When I asked for the matter to be escalated, the agent had a power trip and refused. This isn't a reasonable solution under Australian Consumer Law and your various teams' refusal to resolve the issue is unacceptable.

THE WORST CUSTOMER SERVICE EVER!!!!!!
Online order placed 26 Dec, called to ask about change in size as not yet dispatched......(understanding, as its post xmas sales time)
Agent confirmed not yet shipped and advised it will be shipped from Chadstone store in 2-3 days......"Due to system restrictions" we can't change OR cancel your order, it will be shipped in 2-3 days and then you can return for size"
So....
order not shipped yet from interstate (as not available in my state) have to wait for it to ship and be delivered (approx. 5-7days), then I have to contact them to organise exchange....if the style or size is even available any more...........then return ....approx. 3 days, await shipping of replacement .....approx.3 days..... then transit approx.3 days..... right.
1. 26 Dec - Paid in full
2. 28 Dec - Not shipped yet
3. 28 Dec - Call customer service. Advised Cannot change or cancel.
4. Asked for escalation to manager... Denied! And apparently "they will tell me the same"
5. Asked again......as I now wish to make a formal complaint .... was told I have to make an APPOINTMENT to make a formal complaint!!???
Laughable is an absolute understatement!!!
6. Asked again.....Denied....'no managers available'
Advised I will be taking this further!.
One of the biggest brand businesses and they are so tunnel visioned, staff clearly cannot or are not permitted to consider helping customers, can't think to use a telephone to contact their stores, or ask me for a request in writing, and make the change of size BEFORE it's shipped!!?? To save them and a customer from a ridiculously unnecessary process.
Never again! I would rather pay more elsewhere with actual customer service that will actually try to help, than deal with non existent customer service.
Absolute joke!
*update.......within 2hrs I received email saying they could not supply my order 'out of stock' and are sending a refund..........apparently they can sell what they don't have and cancel the order themselves......got it!

I orered some shoes that fell apart after one wear.
They will refuse to do anything about it without me driving 900km to my closest footlocker store.

Never deal with them.

I had experienced many pleasant experiences at Foot Locker until today. Visiting the city of Brisbane I thought that buying at a multinational store would be a great experience again. Unfortunately the store manager named Liv treated me in the worst way a customer can experience. I am very sorry about this situation and I leave this so that people who are thinking about going to the store located at 130 Queen St think better about it since very close by in the JD store I received exemplary treatment which led me to spend a significant amount of money on purchases for this Christmas. Really a disappointing experience at Foot Locker Brisbane

Penrith and Rouse Hill stores have not once answered their phones.
Poor experience. Would love to have spoke to a person and get the customer help before driving to the store but it seems Footlocker has ignored any calls coming through.

Bought some basketball shoes at the checkout, went through then after 4 days it gets cancelled and says out of stock. Why put it up for sale when its not even in stock?? Horrible experience, too bad I wanted that shoe. Never again.

Ordered shoes Oct 5th. Not supposedly confirmed until Oct 10th. No news until chased and told Oct 25th that Australia Post has lost the shoes. No sending another pair and delays in the refund. Terrible customer service. Do not recommend using them at all.

Now I have no shoes and don't have the money refunded either. If I didn't chase I would not have been told.

I'd be wary entering these raffles because I believe there is some dodgy people working in Foot Locker Australia's warehouse who know these sell for more on the black market.

I finally was successful with the raffle for the Kobe 9 Halo's. Was told they were coming. After two weeks nothing. Call Foot Locker only to have them say they "We will lodge an investigation with Australia Post".
Get an email two days later saying Australia Post had deemed them lost in transit and you will be getting a refund. Told them I didnt want a refund, I would rather choose another release but they wouldnt do that and said I'd just have to enter the raffles again.
What's even more shady, after talking to Australia Post, they haven't deemed the package as lost and never communicated that to Foot Locker.

Told I would get a call from a manager within 24-48 hours. Finally got a call after 3 days but missed it and they didnt leave a message so I didnt realise it was them until later. Saw the refund was processed which made me even more furious because that's what I wanted to discuss with them.

Foot Locker's response to my complaint has been ordinary, they don't appreciate their customers and it seems they don't take theft by staff very seriously. Won't be shopping with them or entering any of those fraud raffles again.

Very Happy With Footlocker.
Had the Shoes I was looking for in Awesome Colours. Service Was Good.
Product is Great.
Only 2 Things I wish they would Answer the Phone. And have the City Selection in Suburban stores.
Online Customer Service was very Helpful.

I returned my shoes as they didnt meet my expectation. However, Footlocker still hasnt given me my money back after 2 months of them receiving the item. They advised me they initiated the refund process and keep blaming Paypal for not being able to complete the refund. There is nothing from Paypal that is blocking the refund. Paypal does not have any reason to block the refund process.

Bad website. You go on their website to shop and spend money and it will block you for having an ad-blocker.

Customer service was ok but the merrylands store in Sydney claim there’s no more than 4 size 8 Nike tns when they just received the shipment. I came in and wanted a pair of Nikes exchanged for the same because there were too many manufacturing faults. All 4 boxes of Nike tns were so badly manufactured I turned them down. I decided to exchange for another shoe and all 4 boxes were also soo bad I couldn’t accept any. I then decided on a refund. Someone else came in about the same issue lmao which was pretty funny imo. Goes to show that switching from Vietnamese manufacturing to Indonesian manufacturing was a bad choice.

I’ve had to return over 24 pairs because of this problem. I collect them but not as much as it’s really hard to find a nice and even pair of shoes. I wish there was something that could be done about this issue, I’m sure Nike knows how many people have exchanged or returned because of this.

Nonetheless when they told me there’s only 4 size 8’s I knew it was because the young worker there got angry about having to get another box. Definitely considering other avenues of acquiring my next pair of air max plus shoes.

No customer service.. No one answer the phone... My returns sent but refunded only one item.. And no way get in touch with them.
Extremely disappointed

I would give zero stars if I could.

Ordered shoes that arrived dirty, with a scratch on the Nike tick, and broken box. Returned it via online portal and purchased another pair. It’s been almost a month, no refund, I’m out $180 and all they keep telling me is that it’s been processed. DO NOT BUY FROM FOOT LOCKER. They will not refund you even though you returned the shoes, you will just keep going round in circles with Princess and Melissa about the issue and they will just keep using their scripts to tell you it’s been processed and to wait another 5 days. It’s complete lies, I’m considering my other options of legal actions to get my money.

Footlocker don’t extend their return timeframes at Christmas, which means now I have two pairs of shoes worth $200 that my friend in her late 70s bought me online without reading the fine print on November. The customer service response was slow and just hid behind the company policy. I expected so much more from such a retail giant. Poorly done Footlocker and your customer care team.

Ordered the shoes my son has been wanting for so long, and had them delivered. The item I received, however, was entirely different - different size, different shoe, different colours etc. so I contacted the online support to report and request a solution. I provided everything that was asked of me, but was then completely ignored for days, despite contacting on various platforms. I finally managed to get through to someone just now, only to be told that it’s not possible for me to go in store and exchange these shoes for the correct ones, and the only option available for me was to have my money refunded. HOWEVER, the item I purchased for $170 is now going to cost me $230 and I am expected to cover that difference for YOUR mistake. On top of that, my refund will not be issued until 5-7 days after you receive the returned item, meaning I’m already $170 down, expected to fork out $230 as well as the stress and pain of having to go into a store; and I’m not going to see a cent from you for WEEKS!

Christmas and THIS is how you think you can treat customers who did everything right, only to be absolutely SHAT ON by such a greedy and immoral company. Absolutely appalling, you should be completely ashamed.

I will never buy from this company again, I ordered white kids hi tops ended up with pink vans, took 4 days of e-mail's back and forth sent the shoes back now have to wait upto 10 days for a refund.
Because of this company my grandson did not get his shoes in time for xmass.
Thanks a bunch footlocker. 😡

A mistake was made at the register at Chadstone where the wrong shoes were sent home with me. That’s ok, because mistakes are made… BUT
30+ back to back calls to the store resulted in no one answering.
A call to their customer service line resulted in a recorded message saying they no longer talk to you and you must use the online chat system.
10 minutes with a frustrating bot resulted in a 15 minute wait for a real person.
The real person insisted that the store may not hear the phone ringing due to loud music and ‘in-store’ customers who are the priority.
A request for urgent help resulted in me being told they could resolve my issue in 3-5 working days (WHAT THE…???) and only if I send them a photo of the incorrect product, the receipt, the box and the size on the tongue.

The pair I purchased were the last pair and it is a Christmas gift. By the time I was able to communicate with a real person I was no longer at home. No photos could be sent at that point - and 3-5 WORKING DAYS - like I said (WHAT THE…???)

All I wanted was for them to contact the store and tell them about THEIR MISTAKE. I could provide the name of the young lady who served me. She would remember me as I entered the store twice and she remembered me. We also had a big conversation about the sizing etc. (of course she did remember when I went back later) They just needed to ask for the correct shoe to be put aside until I could return later - but noooooo… That’s way too hard.
A request to escalate the matter on line resulted in a refusal.
For their error, I had to cancel and appointment (for which I will likely be charged).
Get my sick son out of bed to drive me (as I would not get a carpark again at that time).
Drop everything else and return to the store to ensure the correct shoes were not on-sold.

My time - my expense - their error.

At the store a request to speak with the store manager resulted in him telling me their phone is disconnected and doesn’t ring at their end (WHAT THE…???)
A request for a supervisor email to escalate the issue resulted in the manager telling me they “don’t give out personal email addresses” (I don’t want a personal address - just a work one - WHAT THE…???)
A question of “how do I escalate this issue then” resulted in me being sent back to Customer “you don’t get no” Service and the online chat system that was useless to start with.
Oh… and finally they sent me an email addressed to Kieran even though we used my name right throughout the chat - Who TF is Kieran?
All of this has resulted in a promise to myself…
I will NEVER purchase from there again. Mistakes are made - that’s fine, but the customer service is absolutely abhorrent and I’m not feeding the greed of another rapacious conglomerate.
It is my age group that does the big spending in these stores. I have already told friends I was out with last night about my experience and they have stated they will rethink shopping there too as they don’t want that sort of service if there is an issue.

I no longer wish to hear their “corporate talk” responses and don’t really care about being sent around in circles. I choose to vote with my $$ and the support of my friends.

Footlocker aus send completely wrong items out. Have waited 2 weeks and still no response back from them. Email. Chat. None of these work! They do not reply or offer any refund. BUYER BEWARE do not ur footlocker online as it is a scam. They take your money and do not produce items that you paid for

Order cancelled after 5 days, no stock. Doubtful in 2023 they are that clueless about their stock. I'll bet what I wanted will be back on the website at full price in two days