Floorstowalls Omdömen 

88
•
TrustScore 3 av 5

2,9

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Possibly one of the worst companies I've had to deal with. Having arranged for shower panels to be delivered whilst I was having a hip operation. The hope was that on my return back home the correct o... Se mer

Betygsatt 1 av 5 stjärnor

I have ordered and paid for wall tiles but have had not email confirmation or any correspondence from the company. I have phoned 3 times to speak to someone in the Sales team to ask whether my order... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Purchased the 1.2m white marble panels from floorstowalls and had no issues at all. Reading the reviews after ordering made me question if I'd made a mistake but can honestly say I'm impressed! The... Se mer

Betygsatt 5 av 5 stjärnor

My experience with my order with Floortowalls was flawless. Received phone call from company day before delivery and text from driver to inform me he was 20 mins away from my property. Kindly took wal... Se mer

Företagsinformation

  1. Heminredningsbutik

Informationen kommer från olika externa källor

Floors To Walls Deliver a vast range of Wall Panels, Shower Panel, Flooring, Artificial Grass, Trims, Accessories and Composite Decking at Affordable Prices.


Kontaktuppgifter

2,9

Medel

TrustScore 3 av 5

88 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 71 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,9

Alla omdömen

(88)

15 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

First class

Sent for sample - promptly delivered, placed order and asked a few installation questions which were answered patiently and I was given a few hints.
Wall panels were delivered quickly and were surprisingly easy to work with. We are more than pleased with end result and at such a reasonable price.
Would not contemplate going back to tiling!
Thanks Floorstowalls - first class.

1 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Accoustic slatted wall panels

I originally ordered a number of samples for slatted wood panels, this company definately provided the best quality. I then ordered 8 slatted acoustic wall panels, delivery was very prompt. When putting them up, I discovered one of the boxes had been damaged by the courier, sent an email on the Saturday advising Floors to walls and first thing Monday morning received a reply advising a new panal would be sent, this was received on the Tuesday.
Really impressed with the service and quality.

29 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Really good experience with this…

Really good experience with this company. The panels are beautiful quality, and easy to install. They arrived very well packaged. We had some slight issues with delivery but Floors to Walls were brilliant in helping get it all sorted. Thank you.

3 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

No issues whatsoever great product

Purchased the 1.2m white marble panels from floorstowalls and had no issues at all. Reading the reviews after ordering made me question if I'd made a mistake but can honestly say I'm impressed! The quality of the wall panels are better than I've used previously and everything went smoothly from ordering to delivery. The items arrived well packaged and we're easy to work with.

8 juli 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Think twice before riding with these cowboys.

They never like to hear of quality issues so they just don’t listen. Called and spoke with someone that asked me to email in my concerns along with pictures of the poor quality items. Sent as requested and was ignored. After 3 emails and a couple of months I appealed to Amazon and was refunded but these cowboys didn’t want to know.

UPDATE*
Your claims in the reply are simply not true, I’ve been upfront about the quality issue with both you and Amazon and gave plenty of time to resolve, which you ignored. An average score of 3 speaks for its self. Business must be good if you’re clutching onto £50 and making things up to justify not issuing a refund 🤡

15 juni 2023
Omdöme utan inbjudan
Logotyp för Floorstowalls

Svar från Floorstowalls

If you bought a new car and several days/weeks/months later someone bumps into it in a supermarket car park. would you go back and claim to the car manufacturer that its faulty? NO, you wouldn't.
This is the same scenario, We are not responsible if after installation the panels are hit with force and broken. In regards to Amazon, you did raise a claim stating not received to trick Amazon into refunding.. however we have since provided full evidence to Amazon and had the claim reversed.


Betygsatt 1 av 5 stjärnor

Missing shower panels

Ordered 2 panels. No tracking or delivery date given. Called and they couldn't find the order.!!They called back and said they have changed couriers and the delivery will be Monday. Asked why no email or mesage confirming this. Answer "dont know"Still couldnt supply tracking number ot time of delivery evenvthough it is 'on the way'

16 juni 2023
Omdöme utan inbjudan
Logotyp för Floorstowalls

Svar från Floorstowalls

Hi John,

We never like to hear of a bad experience, your review does not fully line up with what we can see on the our order system and courier system. I can the order was safely delivered only a few days after ordering.

Regards

FTW

Betygsatt 1 av 5 stjärnor

DO NOT USE THIS COMPANY! SCAM ARTISTS

DO NOT USE THIS COMPANY!! SCAM ARTISTS
I ordered 3 x wall panel packs all meant to be the same, after putting up one pack i started with the next and it was a completely different colour, I couldn't remove the first pack without damaging the wall, after ordering another pack, it was a different colour to all of them and had a completely different design!! After speaking to the gentleman who clearly owns the business, I was expecting a refund at least for the first packs that were clearly faulty- he proceeded to gaslight me on the phone to the point where I couldn't actually believe I was talking to an established company!! He then tells me he's just a man with a van, and after telling me the pack was clearly faulty, and that I should have known - he then goes on to tell me it isn't faulty and i could be making things up, even though i've sent him pictures!! Absolutely terrible customer service and not a trustworthy business - I believe after reading other reviews that this man is a scam artist.... there is plenty of other legit companies online selling wall panels... AVOID THIS ONE!!!!

5 maj 2023
Omdöme utan inbjudan
Logotyp för Floorstowalls

Svar från Floorstowalls

Hi there,

We never like to hear of an unhappy customer, as an established reputable company we always aim to provide a quality service.
Looking into your situation, i can see that you've ordered separate orders weeks apart. PVC cladding is produced in batches and due to the volume that we ship our batches can change quickly. we always state to buy the panels for the project all together to avoid situations like this, if this isn't possible we do ask that you notify us that it needs to match a previous batch.. unfortunately you haven't notified us of this.

In terms of your comments about speaking to the owner and him saying he's only a man in a van.. that is a LIE! Its extremely rare that Adam answers the phone and to clarify we are one of the biggest PVC suppliers in the country. we serviced over 100k orders with only a handful of bad reviews (most of which are due to a courier letting us down)

Betygsatt 5 av 5 stjärnor

Brilliant service and product!!!

Ordered from Floors to Walls last month, I wasn't sure on which panel I liked for my bathroom so got some samples. Their customer service team was fantastic with helping me decide on what would be best and could not fault them.

Overall, Ordered some concrete effect panels and they look stunning! They were really easy to install and I couldn't be happier!

4 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I am happy to highly recommend Floorstowalls

I am happy to highly recommend Floorstowalls. Their customer service and professionalism is second to none.
I visited Floorstowalls to purchase some laminate flooring for my bedroom. I was served by the sales manager Carl. Carl spent a great deal of time with me, to ensure that my floor measurements were correct, and the correct amount of flooring was ordered. Carl's was knowledgeable about the products they sell and was able to answer all of my question. Carl made me feel like a VIP customer. Despite my many questions Carl very patient with me, and answered all of my questions with expertise and confidence.
My delivery arrived as expected without any issues

13 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid at all costs - Poor customer service

Got the slat wall panels ordered from them for a flat, called to check about delivery they said they couldn't confirm . Waited for a few days on 12th cancelled after they said it was in their warehouse so we cancelled telephonically then even sent an email. Two days later an email comes saying delivered. their order confirmation says you will get updates about delivery nothing came , we cancelled and yet they are saying delivered and we didn't receive it, We called them well ahead in time they said it had already left the warehouse... hello then why didn't you tell the courier to bring it back to your warehouse. Now they say it's delivered there is no one in the flat to receive it we dont want it , calling messaging no response and a refund of £479 still awaited.

Do not buy from this company they will stop attending your calls.

12 december 2022
Omdöme utan inbjudan
Logotyp för Floorstowalls

Svar från Floorstowalls

Hi there,

The request to cancel came after delivery, we cannot cancel an order after the goods have been delivered to yourself. Once you allow us to collect we will issue a refund, unfortunately this is hard as you keep informing us you wont be home to allow us complete the collection.
We're unsure why you've used a fake name to leave the review, The reviews can be traced back by the order so that we can see the issue the customer has.
As mentioned above, the order was cancelled after delivery, once we're allowed to collect we will process a refund for you. I would also like to note that your calls are being answered, but there isn't much we can do unless you allow us to collect the panels.

Regards

FTW

Betygsatt 5 av 5 stjärnor

Great product and quick delivery

Ordered 7 packs of wall panels. No complaints, delivery was quick and panels were extremely well packaged. We forgot to order the corner and end trims, once again the order was dispatched and delivered quickly. My husband said the panels were easy to work with and much quicker than tiling. They look fantastic in our bathroom. Thank you.

4 september 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Still waiting.

I paid for wall panelling and waited and waited and waited some more their website stated it had been dispatched. I eventually phoned them to establish when to expect my panelling only to be told they do not deliver to N Ireland. I'm totally disgusted as its now held up my bathroom renovations. I can't see any clear guidance re non delivery to N Ireland. Shameful at its best.

30 augusti 2022
Omdöme utan inbjudan
Logotyp för Floorstowalls

Svar från Floorstowalls

Hi Lynne,

Please accept our apologies for the confusion over how our shipping page is worded, We've worded it to try and ensure that any orders classed as offshore are made over the phone so that our team can advise if its a deliverable address and how much of a charge will be incurred to the buyer. Any orders placed directly on the website will receive an email as advising this.
Unfortunately Northern Ireland is classed offshore.

Regards

FTW

Betygsatt 1 av 5 stjärnor

Do not use the item was left insecure…

Do not use the item was left insecure and stolen .. it’s the fact that they didn’t care and there customer service is awful .. save yourself some stress and use a different company

31 maj 2022
Omdöme utan inbjudan
Logotyp för Floorstowalls

Svar från Floorstowalls

Hi There,

We could not disagree more with this review, we can also see from the previous reviews you've left that this isn't the first time of trying the 'non-delivery trick'.
The evidence we have shows a clean delivery to your home, we will not comment further on this matter.

Regards

FTW

Betygsatt 4 av 5 stjärnor

Everything arrived but XDP courier are rubbish

Had a bit of confusion with delivery but everything arrived in the end and condition was good
XDP who they use as their courier are appalling though!

20 april 2022
Omdöme utan inbjudan
Logotyp för Floorstowalls

Svar från Floorstowalls

Thank you for your feedback, we have taken this onboard. we have switched couriers along with opening our own distribution hub centrally located to attempt and deliver as many of our orders on our own vehicles.
please accept our apologies on behalf of XDP.

Regards

FTW

Betygsatt 1 av 5 stjärnor

Worst company to deal with customer…

Worst company to deal with customer service is rotten , if you change your mind within 14 days they try and force you to pay and arrange for a courier to collect , they try charging you a re stocking fee which as per citizens advise they cannot do this PLEASE STAY WELL AWAY FROM THIS COMAPNY AND THEY ARE CON ARTISTS AND DO NOT CARE

14 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I ordered 10 panels

I ordered 10 panels, trim and accessories all came within 2 days, but I forgot to order an extra length of clad seal £12+ delivery £12+ took a full week to come, not very happy as delayed my job but got there in the end. Like someone said there plastic?? PVC they tell you its PVC, they are light, flexible, easy to cut, install and it was my first time, once they are up against the wall they are solid and look great. I have just transformed my shower and would highly recommend these panels, no more tiling for me I have been converted.

29 mars 2022
Omdöme utan inbjudan

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