Optimistic about ordering online but samples came and was such good quality. The floor is now laid throughout my hall into kitchen into dining into lounge and looks absolutely stunning it has made my... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delighted with my new flooring! Delivery was good for staying in argyll service was seamless. The quality looks amazing out of the box. I absolutely cannot wait to get it laid down! Will definitely be... Se mer
This company deserves 10 stars , but can only give 5 .placed an order , got a delivery date ...order came Friday..layed the floor sunday , placed another order Monday.so we can dp our hall & kitchen .... Se mer
Bought from this company twice and my brother bought once from my review. Unfortunately, the second load turnt up damaged and I was denied a proper refund as I did not take pictures of each damage pie... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.
Kontaktuppgifter
Unit 16, Rea Busuness Park, Inkerman Street, B74SH, Birmingham, Storbritannien
- 03300102987
- hello@floordepot.co.uk
- www.floordepot.co.uk
4,2
Bra
843 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant service from start to finish…
Brilliant service from start to finish made is easy to order, and arrived when they said it would no damage to the flooring absolutely lovely quality will definitely recommend to others and will be uaing them again for laminate.
8 juli 2026
Omdöme utan inbjudan
Excellent product
Excellent product, price & service! This our 4th delivery and we now have the whole house completed and we love it
26 juli 2026
Omdöme utan inbjudan
Terrible experience
Terrible experience. I’d stay far away if you’re thinking of purchasing from this company.
21 juli 2026
Omdöme utan inbjudan
Svar från Floor Depot
We are disappointed to hear that you feel this way. We can see that there was a stock delay on your order and you were informed immediately. A full refund was processed the same day and email confirmation of this was sent. If you have any further issues please contact us at hello@floordepot.co.uk
Thank you
Excellent flooring at great prices
Excellent flooring at great prices
13 juli 2026
Omdöme utan inbjudan
Ordered the 12mm laminated flooring…
Ordered the 12mm laminated flooring from Floor Depot. They gave me a proper amount of flooring for 2 rooms with a really good underlaying. We’ve got a good discount. The quality is very good nice looking. Followed the instructions to lay down and it worked perfectly and quickly. We are happy with all the way through with this. Well packed no any damage. Our house’s floor has been done by their products and we will finish it with another order later on as they are trustworthy. Thanks
6 juli 2026
Omdöme utan inbjudan
Flooring out of stock
Placed an order mid July and received an email stating my order had been dispatched. Because of this email I booked for work to be undertaken at my property 12 days after purchase as this seemed like a reasonable timeframe given confirmation of dispatch.
8 days later and still no flooring despite the delivery times stating between 3-7 days.
No comms form the company so chased for an update for a couple of days with zero response. Getting hold of someone is an absolute nightmare!
Finally received a phonecall from them to explain that the flooring was in fact out of stock and hadn't been dispatched. Something to do with their "drop shipping" process. This left me 2 days from fitting without flooring and the company saying their T&C's state work should not be booked until you receive the flooring.
23 juli 2026
Omdöme utan inbjudan
Svar från Floor Depot
We’re sorry this order didn’t meet the standards we aim to provide. Unfortunately, due to an unexpected stock discrepancy, we were unable to fulfil the order as planned.
As soon as the issue was confirmed, we issued a full refund for the order. While we appreciate this doesn’t make up for the disappointment, we have since reviewed our stock management process to help prevent similar situations in the future. Although this experience was not representative of the service we strive to deliver, we value all customer feedback and remain committed to providing a reliable shopping experience at Floor Depot.
Really understood what we needed
Really understood what we needed, came round relatively quickly and did a really good job. I love it!
1 juli 2026
Omdöme utan inbjudan
Absolutely brilliant company
Absolutely brilliant company. Ordered online and got a what's app message straight after asking if I need anything else. Top customer service. Highly recommend using theses guys
21 juli 2026
Omdöme utan inbjudan
Bought from this company twice and my…
Bought from this company twice and my brother bought once from my review. Unfortunately, the second load turnt up damaged and I was denied a proper refund as I did not take pictures of each damage piece. The form just said upload 4 images of damage. I had 18 planks damaged and needed to show pictures of all 18 planks damaged. Maybe this will help the next person if this occurs. Unfortunately this has left a bitter taste and I will no longer do business with this company.
17 juli 2026
Omdöme utan inbjudan
Svar från Floor Depot
Hi there, we are sorry to hear that you have not been happy with the damage process. When you visit www.floordepot.co.uk/damages it states, 'We need to be able to clearly see all damaged planks on at least one single photo'. Unfortunately you were only able to provide us with evidence of 3 damaged planks and so we could only offer to replace of refund what was evident. Thank you
The quality of the flooring exceeded my…
The quality of the flooring exceeded my expectations, and the finished result has completely transformed the space
If you’re looking for high-quality flooring, fair pricing, and outstanding customer service, I highly recommend this company. I wouldn’t hesitate to use them again for any future flooring. Five stars!
20 juli 2026
Omdöme utan inbjudan
Really happy with the service...
Really happy with the service I received. Jess was very helpful, friendly, and made the whole process easy. Great customer service and I would definitely recommend floor depot.
22 maj 2026
Omdöme utan inbjudan
I had a great experience
I had a great experience with this flooring company from start to finish. The team was professional, knowledgeable, and helped me choose the perfect flooring for my home without any pressure. Communication was excellent throughout the process.
Would recommend to anyone.
1 juli 2026
Omdöme utan inbjudan
Excellent service and product quality…
Excellent service and product quality from Floor Depot! We have used them many times over the past 2 years and honestly can’t fault them. Very professional and exceptional service from both Laura and Fran based in the Quinton branch. Will continue to recommend!
3 juli 2026
Omdöme utan inbjudan
Lovely staff and great selection of…
Lovely staff and great selection of flooring
16 juli 2026
Omdöme utan inbjudan
Great experience from start to finish
Great experience from start to finish! Customer service was amazing.
Thank you so much will definitely order again
15 juli 2026
Omdöme utan inbjudan
Clear communication and responsive to…
Clear communication and responsive to enquiries. Product was great value
9 juli 2026
Omdöme utan inbjudan
Good product poor service
Had to chase multiple times to get a delivery date when nothing showed. But it came and laminate looks nice.
30 juni 2026
Omdöme utan inbjudan
Svar från Floor Depot
We are sorry to hear you are dissatisfied with the delivery book in service. We can see that the delivery was complete in the standard delivery time frame and our courier confirmed a delivery date with you prior to delivering. We are pleased to hear you are happy with your new floor. Thanks, The Floor Depot
Happy but not about return options
Easy ordering , price , timing and communication regarding delivery was good
Not 5 stars as I wanted to return some packages we didn’t need and they sent me the link but I need to arrange the shipment myself . So I don’t think I will be able to return it as I don’t have time to arrange it and plus will cost probably too much
7 juli 2026
Omdöme utan inbjudan
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