The entire restaurant alone is a joke, you have barely any items on the menu and they regulate between toppings on a burger and a hot dog, 3 hamburgers a regular fries and a bottled water cost £40. Th... Se mer
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Dreadful experience. Food just ok, tepid chips. Service was ok, as it was my first visit, I was given no help when ordering, as we were the only ones in the shop I would have thought the girl servin... Se mer
Outrageously bad service, delivery was changed 4 times and then cancelled! The woman in the Richmond branch answered the phone was so unbelievably rude and indifferent.
Företaget har svarat
We ordered out for delivery from Richmond to Sheen. The fries were ok, as normal. The bacon burgers seemed very small and smushed. My son said not good. My grilled cheese - laughable. It was a bun wit... Se mer
Företagsinformation
Skrivet av företaget
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Kontaktuppgifter
20 Hill St., TW9 1TN, Richmond, Storbritannien
- 01792644160
2,4
Dålig
6 omdömen
Har besvarat 18 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The entire restaurant alone is a joke
The entire restaurant alone is a joke, you have barely any items on the menu and they regulate between toppings on a burger and a hot dog, 3 hamburgers a regular fries and a bottled water cost £40. This is seriously a waste of money. Honestly don't even enter such places that make you pay so much for pigs food. Every other fast food restaurant makes millions because they are cheaper and their food is good.
8 juni 2025
Omdöme utan inbjudan
Svar från Five Guys UK - Richmond
Hi nvmreuel, thanks for your feedback. At Five Guys, our prices reflect quality - we don't have any freezers in store and all ingredients are hand-prepared by our crew every morning. Everything is cooked to order, and you have the option to add any of our 15 free toppings to the sandwiches.
We hope this explains more about your visit to Richmond.
Outrageously bad service
Outrageously bad service, delivery was changed 4 times and then cancelled! The woman in the Richmond branch answered the phone was so unbelievably rude and indifferent.
17 januari 2025
Omdöme utan inbjudan
Svar från Five Guys UK - Richmond
Hi Harry, we're sorry to hear about your experience. To confirm, Five Guys is not responsible for the delivery of the food, and our teams don't have access to change the delivery or drivers. Please reach out to the delivery partner directly for a resolution.
Dreadful experience
Dreadful experience. Food just ok, tepid chips. Service was ok, as it was my first visit, I was given no help when ordering, as we were the only ones in the shop I would have thought the girl serving could have been more helpful. The wirst thing for us was how dirty the floors were and tables sticky. Never again.
26 november 2023
Omdöme utan inbjudan
We ordered out for delivery from Richmond Five Guys
We ordered out for delivery from Richmond to Sheen. The fries were ok, as normal. The bacon burgers seemed very small and smushed. My son said not good. My grilled cheese - laughable. It was a bun with cheese. Tiny. The bill was £100 for 5 sandwiches, 3 fries, and 4 shakes. OMG.
31 december 2022
Omdöme utan inbjudan
So bad I was on way home and needed…
So bad I was on way home and needed some food I have never eaten food in five guys service was so bad order cheesbuger and little fries and milkshake had to 15 minutes for milkshake that was so sweet it was like eating pure sugar and the cheeseburger was not hot and no flavour and the cheeses was horrible little fries had so much. salt on the them I could not eat them all I will never eat there again so bad poor service and really bad food for £18.20 so bad so disappointing.
27 februari 2022
Omdöme utan inbjudan
Richmond branch have staff who really…
Richmond branch have staff who really do believe speaking to customers is beneath them, Tom their Manager is horrendously rude and the food was literally swimming in grease. Utterly inedible.
25 november 2021
Omdöme utan inbjudan
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