Visited on Monday 16th December. Tables and floors were filthy, bin overflowing, out of toilet paper, and bin needed emptying. Asked staff to wipe down table, he used just a very wet cloth over tabl... Se mer
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Det här tycker kunderna
I don't know what everyone's beef is abt this place it acctually MUCH better than McDonald's! U can see that the food isn't cooked as unhealthily in the one I went in anyway! The food tasted great, co... Se mer
I went in for food with a friend and the service was so slow but I am not surprised because the general manager, I think its name was Leanne was speaking so awfully to staff. The moral seemed so low a... Se mer
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Ordered a hot dog and a cheese toasty both with fries and a drink. Cost 30odd pounds so expected it to be good (has been at other branches). My hotdog was OK but very greasy but the cheese toasty was... Se mer
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Företagsinformation
Skrivet av företaget
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Kontaktuppgifter
Unit 3, 8 Saw Close, BA1 1EY, Bath, Storbritannien
- 01225 317000
2,1
Dålig
10 omdömen
Har besvarat 18 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered a burger today and was not…
I ordered a burger today and was not very impressed it was very bland. Expect more flavour for the price. Complete joke
1 maj 2026
Omdöme utan inbjudan
Awful Deliveroo meal
Awful Deliveroo meal. Really disgusting, cold chips with a nasty taste. Threw most of it away. What a waste.
30 juni 2025
Omdöme utan inbjudan
this is a review for bath branch
this is a review for bath branch, food was ok, as i would expect for £48 but the place was filthy, food all over the floor, dirty tables both inside and outside but the worst was behind the food counter, around the area where the chips are cooked was lots of chips on the floor being walked all over the service floor, some had been there a long time, very poor food hygiene, wont ever go again.
5 april 2025
Omdöme utan inbjudan
Svar från Five Guys UK - Bath
Hi Stephen, we're really sorry to hear about your recent experience at our Bath store.
Please reach out to us via the form so we can investigate further: https://fiveguys.co.uk/contact
Greasy rubbish.
Ordered a hot dog and a cheese toasty both with fries and a drink. Cost 30odd pounds so expected it to be good (has been at other branches). My hotdog was OK but very greasy but the cheese toasty was two slices of processed cheese in a burger bun which looked like it had been put in the deep fat fryer. It was litterally dripping fat! Left without finishing the meal and will never go yo 5guys again.
14 december 2024
Omdöme utan inbjudan
Svar från Five Guys UK - Bath
Hi Adam, thank you for taking the time to leave us a review
To confirm, our Grilled Cheese sandwich is cooked on a vegetarian grill - we do not add grease or fat to the sandwich, and this is not deep fried. It's made by turning the burger bun inside out, toasting the outside with a light layer of mayo, plus 2 slices of melted cheese.
The hot dogs are beef which may be different than expected at other brands. The sausage is cut in half, to achieve a caramelised exterior.
If you would like to raise any concerns, please reach out to us: https;//fiveguys.co.uk/contact
Food good but cleanliness not
Visited on Monday 16th December. Tables and floors were filthy, bin overflowing, out of toilet paper, and bin needed emptying. Asked staff to wipe down table, he used just a very wet cloth over tables, leaving them wet.
Food was very good which reflected our experience at your Hampshire branch. Cleanliness is the issue at this branch.
16 december 2024
Omdöme utan inbjudan
Svar från Five Guys UK - Bath
Hi Mr Richard, thanks for getting in touch. We're sorry to hear about the issues with your experience at our Bath branch.
Our tables are cleaned periodically with a red cloth, which is dipped in sanitiser with the appropriate PPM. The cleaning agent is left wet on the table to be able to sanitise thoroughly.
Your feedback will be shared with the team in Bath for any improvements moving forward.
Honestly the most expensive and poorly…
Honestly the most expensive and poorly made food I've had in years ! The hot dog was inedible for £8 ! , the burger greasy and tasteless with dry bacon for nearly £12 !! Chips where tasty but for the money you would of expected perfect ! The service felt rushed and nothing about it gave a sense of diner atmosphere. To top it off when I went to change our little one in the disabled/ baby change toilet I was told they had lost the radar key ages ago and if they could find the manager he could try to open it with a screwdriver!!!! Will be our last trip to 5 guys ! Walk to the other end of town and go to GBK where for the same money you get perfect food , great service and a lovely atmosphere
27 augusti 2023
Omdöme utan inbjudan
Svar från Five Guys UK - Bath
Hi Chris, we are sincerely sorry to hear about your recent experience at our Bath store.
To confirm, we do not add seasoning to our burgers. The bacon is cooked crispy at a standard.
So we can check back with the team, please don't hesitate to reach out to us: https://fiveguys.co.uk/contact
I went in for food with a friend and…
I went in for food with a friend and the service was so slow but I am not surprised because the general manager, I think its name was Leanne was speaking so awfully to staff. The moral seemed so low and you could feel it across the store. How a person can treat people like this in public even let alone behind closed doors baffles me. Needs a big looking into for the staffs sake. If they need a new job I know that my place is hiring and the management looks after the staff and doesn’t see them as pieces of poo on their shoe.
17 augusti 2023
Omdöme utan inbjudan
Svar från Five Guys UK - Bath
Hi Hannah, thanks for reaching out to us. We are really sorry to hear about your experience at our Bath store, as this does not sound like our standard.
So we can investigate accordingly, please submit your feedback directly via our website: https://fiveguys.co.uk/contact/
Small and Overly Priced
We went to Bath Five Guys on Mon 31st January. We had 3 cheeseburgers all in....well it was nothing like what we had before but thought they were just cutting back a bit. When we left there were people outside eating and theirs were much bigger.
For the price it all costs am not at all happy and actually wouldn't be going back.
Five Guys was our favourite place to go for a treat.
5 februari 2022
Omdöme utan inbjudan
It's better than the reviews say!!
I don't know what everyone's beef is abt this place it acctually MUCH better than McDonald's! U can see that the food isn't cooked as unhealthily in the one I went in anyway! The food tasted great, constantl refills, range of toppings and I didn't try it but the milkshakes looked sooooo good
19 december 2021
Omdöme utan inbjudan
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