Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lewis was very helpful offering to call me from an online chat and sorting out our renewal making sure our policy had the same amount of cover as last year. He was very knowledgeable and made me feel... Se mer
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... Se mer
Företaget har svarat
Spoke with Charlie this morning regarding our insurance quote. He was very friendly and knowledgeable. This is our first time using First2Protect, so we don't have experience with making claims, etc y... Se mer
Företagsinformation
Skrivet av företaget
first2protect.co.uk
Skrivet av företaget
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktuppgifter
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Storbritannien
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från First2Protect
Thank you for your review. We’re delighted to hear you received quick and efficient service and found Jodie to be friendly and helpful throughout. Your kind feedback is very much appreciated and will be shared with her.
A gentleman called Charlie helped me…
A gentleman called Charlie helped me today was Amazing he explained everything professionally very well and I am very happy with the service.Thank you .
3 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Charlie provided such excellent service and took the time to explain everything clearly and professionally. It’s great to know you were happy with the support you received. Your kind feedback is very much appreciated and will be shared with him.
Great customer service
Great customer service, I spoke to jade who was brilliant, she was friendly, helpful and resolved my issue in a timely manner, I would highly recommend
3 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Jade provided such brilliant service, being friendly, helpful, and resolving your query promptly. Your recommendation is greatly appreciated, and we’ll be sure to share your kind feedback with her.
The online document access process is a…
The online document access process is a nightmare, verification kept failing, password reset request links not turning up
The sales call was excessively indirect, just say you want to sell me landlord's buildings cover with some options and these are the prices. Better yet, just put it in writing in an email with a link to accept and pay
3 juli 2026
Svar från First2Protect
Thank you for your feedback. We’re sorry to hear that you experienced difficulties accessing your documents online and that the verification and password reset processes did not work as expected. We appreciate how frustrating this can be and will ensure your comments are shared with the relevant team for review.
We’re also sorry that the sales process did not match your expectations. Our aim is to understand our customers’ needs and explain the available options so they can make an informed decision. However, we appreciate your feedback regarding a more direct approach and providing information in writing, and we will take this on board as we continue to improve our customer experience.
I was generally pleased with how my…
I was generally pleased with how my questions were answered by Rosemary.
2 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re pleased to hear that Rosie answered your questions clearly and that you were happy with the service you received. Your feedback is very much appreciated and will be shared with her.
Our Insurance payment was expiring soon…
Our Insurance payment was expiring soon and for some reason we had been facing issues while trying to complete the payment. Got in touch with Rebecca Potter from customer care and she was able to get the issue sorted quickly
2 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re pleased to hear that Rebecca Potter was able to quickly identify and resolve the issue with your payment before your insurance expired. It’s great to know you found the service helpful and efficient. Your kind feedback is very much appreciated and will be shared with her.
Renewing my policy.
Jade was very helpful on the phone explaining everything. Easy to renew my policy
30 juni 2026
Svar från First2Protect
Thank you for your review. We’re pleased to hear that Jade was so helpful and took the time to explain everything clearly. It’s great to know you found the renewal process easy and straightforward. Your kind feedback is very much appreciated and will be shared with her.
Very pleased with the information…
Very pleased with the information received and effortless process to get up and running with home and contents cover.
2 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear you were pleased with the information provided and found the process of arranging your home and contents insurance effortless. It’s great to know everything was straightforward and easy to get up and running. Your feedback is very much appreciated.
Very efficient and helpful for the…
Very efficient and helpful for the product I needed. All documents received easily and they are clear to understand.
17 juni 2026
Svar från First2Protect
Thank you for your review. We’re delighted to hear you found the online customer portal efficient and helpful, and that arranging the cover you needed was straightforward. It’s great to know the documentation was easy to access and clear to understand. Your feedback is very much appreciated.
Jamie was very professional and…
Jamie was very professional and friendly. Thank you
2 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Jamie was professional and friendly throughout your experience. Your kind feedback is very much appreciated and will be shared with him.
Customer Care staff
We found the assistant very helpful, giving excellent service. She went over and beyond to explain the procedure and therefore the outcome was successful. Thank you
1 juli 2026
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear you received such excellent service and that everything was explained clearly. It’s great to know our team went above and beyond to help and ensure a successful outcome. We really appreciate your kind comments.
The gentleman was very helpful and made…
The gentleman was very helpful and made me feel safe on call helped me through withbeverything very pkeasany young man made me feel at easewas a mister Aaron Wood an asset to ur conpany
2 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Aaron was so helpful and made you feel safe and at ease throughout the call. It’s great to know he guided you through everything in such a professional and friendly manner. We’ll be sure to pass on your kind comments.
I spoke to Joel on the phone to cancel…
I spoke to Joel on the phone to cancel my policy as I have moved and already had a new policy elsewhere in place. I just want to say thank you for your help and kindness. I can't fault First2Protect, they've been fantastic and very easy to set up. Wishing you all the best, and I might see you again in the future!
2 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your kind feedback!
We’re delighted to hear Joel was able to assist you with your policy cancellation and made the process straightforward. It’s wonderful to know you’ve had such a positive experience with First2Protect and found us easy to deal with throughout.
very friendly
very friendly, VERY patient and professional.
I did feel Jamie was trying to do the best for us and I am satisfied I have good insurance cover at a competitive price .Thank you.
2 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie provided such friendly, patient, and professional service. It’s great to know you felt he had your best interests in mind and helped you find the right cover at a competitive price.
We’ll be sure to pass on your kind comments. Thank you for choosing First2Protect!
Process made simple
As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I initially tried to sort out insurance by myself, but am so glad that I decided to get First2Protect to support me instead.
16 juni 2026
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Evelyn provided such professional, friendly, and patient service. It’s great to know she made the process simple and clear for you, and that you found the support valuable after initially trying to arrange your insurance yourself. Your kind feedback is very much appreciated and will be shared with her.
Svar från First2Protect
Thank you for your review. We’re pleased to hear you found our team knowledgeable and professional. Providing clear advice and excellent service is what we strive for, so your feedback is greatly appreciated.
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Aaron was able to help you so quickly and provide such excellent service. Your kind feedback is very much appreciated and will be shared with him.
I was pleased with the explanations of…
I was pleased with the explanations of various items of which I wasn't sure of which has helped me make up my mind as to the way I want to proceed
1 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear our explanations helped clarify the areas you were unsure about and supported you in making an informed decision. We’re pleased we could assist and appreciate your kind comments.
Helpful Staff
I spoke to Jodie today about insurance. She was really helpful and informative. I've gone away knowing all I need to.
1 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Jodie was so helpful and informative. It’s great to know you came away feeling confident and well informed. We’ll be sure to pass on your kind comments.
Evelyn really made the whole process …
Evelyn really made the whole process arranging Building and Contents insurance for our new home, very clear and simple. 👍
1 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Evelyn made arranging your buildings and contents insurance clear and straightforward. It’s great to know she helped make the process simple and easy to understand. We’ll be sure to pass on your kind comments. 👍
Detta är Trustpilot
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