I’m currently moving house, so as you can imagine, life is pretty stressful. On top of that, I needed a bed and mattress delivered on a specific day, which made everything feel even more complicat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Angelo was very helpful and well informed. He was able to answer all our questions. He did all the paper/online work most efficiently. This was our second visit. We decided to place an order for a... Se mer
Jas, the staff member who dealt with us, could not have been more helpful or courtious both in an initial phone enquiry and subsequent visit to the store. our purchase was efficiently handled from sta... Se mer
The Oria Ottoman Bed in Natural, Super King is a good quality and practical bed with tons of storage. I paired it with the Chaucer mattress and bought a mattress topper elsewhere. The resulting bed i... Se mer
Företagsinformation
Om Feather & Black
Skrivet av företaget
Feather & Black offer quality bedroom furniture and beds in a range of stunning finishes and styles.
We're passionate about creating simply beautiful products for the perfect bedroom, from hand-stitched mattresses made with natural materials to luxurious pillows and duvets, and the most stylishly designed beds and furniture. Whatever your requirements for the most important room in your house, we have a collection of timeless classics to make your bedroom the dream place to escape to night after night.
We're passionate about creating simply beautiful products for the perfect bedroom, from hand-stitched mattresses made with natural materials to luxurious pillows and duvets, and the most stylishly designed beds and furniture. Whatever your requirements for the most important room in your house, we have a collection of timeless classics to make your bedroom the dream place to escape to night after night.
Kontaktuppgifter
4,6
Utmärkt
5 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The Extra Deep fitted sheet which really is extra deep!
Bought the Extra Deep Superking fitted sheet - at last a fitted sheet which really is Extra Deep and super soft, thank you!
9 december 2025
Cushions 55x55
Great cushions,brilliant quality,and very big and squishy yet firm enough to give back support.
Nice cuddly fleecy type material and a lovely natural colour.
Got them in sale too so extra pleased!!
Quick delivery too.
Thank you. Will be back.
1 december 2025
Faultless service from knowledgeable…
Faultless service from knowledgeable staff, just what we needed.
8 december 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Very disappointed with the service
İ ordered on the 27th of November and was ecstatic that I grabbed a bargain through the black Friday sales, I had been wanting wool duvets for my two sons for ages. Anyway I ordered and paid, got the confirmation email and waited patiently for my 'order despatched' notification and tracking number etc. Three weeks had passed and nothing! İt was only after I contacted them that I got a tracking number from an advisor, however that number didn't give me any information from Parcel Force. So the next day I contacted them again, only to speak to an advisor who told me that due to being out of stock they could refund me and that's why I hadn't hear anything from them! So not only did I not get any contact regarding this, but I was somehow given a tracking number for an order that wasn't even in stock (supposedly!) let alone be dispatched! How ridiculous is that?! You need to manage your stock and sales properly. I'm highly disappointed and dissatisfied with my experience with this company and their service.
27 november 2025
Svar från Feather & Black
Good Afternoon, H Elci
Thank you for taking the time to leave us your review.
I am very sorry to see that the items ordered were out of stock, I understand the frustrations caused here. I can confirm that the order has been cancelled and a full refund processed back to you.
Kind Regards,
Faye
Excellent help and guidance from the…
Excellent help and guidance from the salesperson. Made the whole process so easy.
8 december 2025
Great quality and service
The quality of the furniture is to a really high standard, from the velvet headrests to the mattress and side tables. Tricia in the Taunton shop was super helpful and professional.
6 december 2025
Lovely bed visually but not as sturdy…
Lovely bed visually but not as sturdy as I'd imagined.
4 oktober 2025
Svar från Feather & Black
Dear Mrs Stephenson
Thank you for your review. I am sorry to hear that you are not completely satisfied with the bed. I have sent you an email in order to get a bit more information so that we can send onto our technical team to review.
I have also suggested a resolution in that email that I hope you will deem to be suitable.
I look forward to hearing from you shortly.
Many thanks
Peter
Delighted
Everything was as it should be. Delivery on time & I am delighted with my new beds
19 november 2025
Really helpful on ordering as I had a…
Really helpful on ordering as I had a query after ordering online and phoned Jamie. He was able to confirm all the details .
The delivery team were really good
Tidy and very helpful
20 november 2025
Feather and Black Showroom
Helpful chap in the Taunton showroom - all in all a good experience and we bought a mattress
29 november 2025
Delay in the delivery and because of…
Delay in the delivery and because of that no beds for a week, once unpacked, wrong parts, very annoying, will bring it to the store today. Helpdesk I couldn`t reach, needed to go again to the store and even there we`ve been waiting for 40 minutes, the worst customer service I have ever experienced
1 december 2025
Svar från Feather & Black
Good Afternoon, Stefan Zimmermann
Thank you for taking the time to leave us your review.
I am sorry to hear that your order was delivered with incorrect parts, I have reached out to you for some further information and I look forward to speaking with you soon.
Kind Regards,
Faye
Very helpful sales girl
29 november 2025
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff and came across in a lovely relaxed friendly way, wouldn't hesitate to go back when we next need something
29 november 2025
Poor packaging and damaged goods
One of the ordered items was damaged. There was no protective packaging, items just thrown into a large box and poorly taped up, so box was not completely closed on arrival.
24 november 2025
Svar från Feather & Black
Good Afternoon, Sanja Petric
Thank you for taking the time to leave us your review.
I am very sorry to hear that your parcel was delivered with damage, I had tried to call you so we can discuss the matter but was sadly not able to reach you. I have since sent you an email and I look forward to speaking with you soon.
Kind Regards,
Faye
Beautiful and comfortable product takes away feather allergy
Easy to order. Woollen duvet ordered for someone who has feather allergy. Lovely warm duvet, beautifully made, and the delivery process went very well. Feather and Black get 5 stars!
1 november 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.