Feather & Black Omdömen 5 269

Bed came well packaged and in good order- easy to put together- however the bed has been stored somewhere where the fabric has a very unpleasant and pungent smell. It has been aired for days, but the smell is very unpleasant. The bed will require professionally cleaning to remove the smell.

Very nice and friendly sales lady, wasn’t pushy just answered all our inquiries with no fuss or bother.

We went to the Milton Keynes store. The member of staff who served us could not have been more helpful. She was very knowledgeable about the products. Helped us to understand how to choose the right mattress. We can away having learned a huge amount about the mattress and how it was made. Fantastic service

Easy to order, quick to arrive, and first class fitters who built the bed, all part of the service. 👍🏻😎

I had an extremely frustrating experience with Feather & Black in Tottenham Court Road, and what made it worse is that customer service has completely ignored my formal complaint for over a week.
I was quoted an armchair priced at £599 with a manager-authorised 20 percent discount. During my first visit, both the salesperson (Calem) and the store manager (Toni) clearly told me that I could pay using a zero-interest instalment plan. Based on this, I was encouraged to return later to complete the purchase. A written quote was issued, dated 26/12/2025 and valid until mid-January.
When I returned to finalise the order, everything suddenly changed. I was told for the first time that finance had a minimum spend. First it was £500, then during the same conversation it became £750, and finally I was told that no instalment option was available at all. I was then pushed (by a woman) to add extra items to meet the threshold in order to fix their mistake.
This is not a policy issue. This is blatant miscommunication and poor sales practice. If finance has minimum requirements, that should be disclosed when the customer explicitly asks about payment options, not after they are invited back to the showroom.
I work in furniture retail myself. In any professional store, this situation would have been acknowledged and handled properly. Instead, responsibility was avoided, excuses were made, and no accountability was taken.
To make matters worse, I contacted customer service in writing to raise this formally and have received no response whatsoever.
Feather & Black presents itself as a premium brand, but this experience was anything but premium. If you value clear communication, professionalism, and basic respect for customers’ time, I would strongly advise shopping elsewhere.

My wife and I went to Feather and Black in Cheadle to buy a new mattress.
From the very moment we set foot in the shop our positive experience began as we were greeted by Zac, a highly personable young salesman. Zac not only proved to be extremely knowledgeable but polite, friendly and helpful.
I judge customer care based on our experience with the John Lewis Partnership, Zac surpassed all!
Good luck young man, you enriched our experience.

Great bed and lovely warm duvet ☺️

Really professsional and friendly delivery service. The drivers couldn’t have been any better. One of my best experiences of 2025 and we’ve had quite a few deliveries!
Also very pleased with the new bed.

The staff was very helpful and very knowledgeable, and pointed me in the right direction for buying a bed. I was very happy and not pushed into my purchase and decision.

Very quick delivery , happy with product.

Lovely bed, delivered when we asked by two helpful guys to a room of our choice

Simon went above and beyond to help us choose a new bed and mattress. He was very knowledgable and advised us on the different products he gave us plenty of time to try out the options . A very positive visit and excellent customer service

The bed was assembled quickly and the replacement headboard was delivered and the men replaced the existing one . It all went very smoothly and all the men who came were very good

It was overall Very smooth experience.

Bed arrived when it was meant to, love the bed, great having the extra storage underneath. Looks great and fits perfectly in our room.

Good knowledge, great service.

Customer service was very good - isabella met our requirements.

I was exceptionally impressed with the staff when I dealt with them on the phone to place an order for a bed where delivery was time critical. She was a delight to deal with and nothing was too much trouble for her. She was very happy to help and it was so nice to speak to someone who was engaging and happy to talk and answer my questions properly and not just read from a script. When I rang back to order another bed she was just as helpful. Well done Feather & Black - if all customer service was like yours the world of retail would be a much better place!

Good efficient service