Feather & Black Omdömen 5 269

Prompt service. Lovely item

We bought the spring mattress topper for £1,099 after falling in love in store. Unfortunately, even though it’s coming up to 30d it feels like nothing like the one in store and leaving me and partner with back aches in the morning. Unfortunately F&B policy is exchange only. Due to the cost of this mattress topper, we are unable to exchange unless we go for a mattress and then pay an additional £1000+ for the price difference. We feel dupped and now lumped with a very expensive topper that is uncomfortable. It’s a shame such an expensive company does not back its product and allow refunds in cases of not being a good fit, would have kept us as a customer if so. Will be exploring new mattress elsewhere now.

Friendly, helpful staff

I am delighted with the customer service I received when enquiring about The Salcombe range of bedroom furniture. The Wednesbury manager , Naz, answered the phone and was friendly, helpful and took time to answer all my questions. He really is a credit to your company and I can’t praise him enough.I am now very much looking forward to the delivery of my bed and two dressers. Thank you so much!

Great experience

Showroom was really welcoming. Easy to order and good choice of delivery slots. The bed size we wanted was out of stock so we ordered a smaller one, however it came back into stock before delivery so we were able to change it and keep original delivery date. The delivery guys were great too, took the bed to our room of choice and assembled. They left everything tidy and were respectful of our home. The bed is beautiful too, really great quality. We’re so impressed with the bed and the service we received and would not hesitate to recommend Feather and Black.

It has a nice design and my partner really likes it. The neutral shade works well with the room. The staff were very helpful and took the time to clear our doubts about the mattress dimensions required for the bed we selected.

First I like to say the delivery team were brilliant. I bought the Charlotte button bed which looks very beautiful, what I didn’t realise was the impact of having a sprung slat base. You feel even tiny movements from your partner ripple through the bed. My Emma mattress was perfect on my previous fixed slat bed but now I find myself aching in the morning, with back and hip pain. I will be hunting for a solution to fix/change the slats to stop the movement and provide better support. Again the delivery was smooth and the 2 man team put the bed together quickly and with care.

Great bed and delivered to upstairs bedroom very carefully.

I received the most wonderful help from the assistant.

Excellent care and service . Thank you very much. Patient and showed ask options with no rushing at all.
Also very knowledgeable.

A lady from Raynes lane is very nice

Helpful cheerful delivery team
V happy with bed frame and easy to assemble

What a lovely welcome we had from the sales lady. Got everything we needed. We thought the layout of the shop was very luxe and relaxing.

The sale lady was excellent ! And great advise and knowledge

Went to the store in Altringham, met Dale who gave us great advice, made us a coffee and sent us out a quote, we ordered when we got home. Great service, great guy and excellent service.

3 men arrived, brought products into house and assembled whole bedroom furniture… tidied up and took away all wrapping. Couldn’t fault them at all, very polite and courteous. Very happy with the furniture also… would definitely recommend Feather & Black and will be using them again soon to order some more furniture.

Delivery arrived on time; communication was very good ie where they were on the route. Managed to get the van through a very tight space. Assembled the bed efficiently and well