Fastlane Autocare Omdömen 

Phil came out on tue fixed electrical problem for me absolutely made up with his service, give him a pay rise deserves it

Booked for my wet belt replacement (the wet belt hadn’t broken it was wearing and needed replacing), I was initially quoted £830 which I was required to pay up front. On the day the garage called to say the job was far bigger and would take far longer so was now around £1600, I told the garage not to carry out the work, I got my refund no problem but on getting my car back I had a massive dent on the passenger side, I contacted the garage, they said they knew nothing of it and would review CCTV and get back to me by the end of the week. The garage did not get back to me and I had the wet belt replaced for £800 with no issues elsewhere and had my car back the same day.

I had an AM appointment for a tyre change and found my car had a flat battery, I took the tyre off and took it to FastLane, slightly late. Luke at Fastlane took the wheel off me and arranged for the tyre change and sorted me out with a coffee. Quick and couteous service on what had started out as a stressfull morning. Thanks Luke.

Had 2 tyres replaced today by Lewis.
The service was excellent
We were actually booked in for a later date but they rang to say the tyres had arrived early so they booked us in even sooner.
Great location, super quick and efficient service and lovely friendly staff there too
Highly recommended

Staff couldn’t have helped me anymore.

Answered all my questions. Explained things in details.

Great staff all round.

I recently had my 2024 Land Rover Discovery Sport D165 serviced by Fast Lane Autos and unfortunately had an issue immediately afterwards.

Shortly after leaving the garage, the engine management light came on, along with a warning about a Diesel Exhaust Fluid (DEF) dosing malfunction and a countdown stating that the car would eventually not restart.

I contacted Fast Lane and was told I would need to pay £160 for diagnosis. As the problem had appeared immediately following the service, I wasn’t happy about having to pay an additional diagnostic fee.

I subsequently took the car to Land Rover, who diagnosed the problem and found that a wire had not been connected properly during the service and had subsequently come apart. This was what had caused the engine management light and the other warnings.

The issue was sorted by Land Rover, but I was disappointed that something as important as an electrical connection had been left improperly connected after a service, resulting in multiple warning lights and the potential for the vehicle not to restart.

I had chosen Fast Lane because of their experience with Land Rovers, so unfortunately this experience has left me disappointed. I would have expected the vehicle to be properly checked before being returned and, given that the fault occurred immediately after the service, I would also have expected Fast Lane to take responsibility for investigating it rather than initially asking for £160.

Overall, unfortunately not the level of service I expected, particularly when trusting them with a Land Rover.

Waiting to collect the vehicle the guy in reception was advising an unhappy customer on the telephone that he was sick of these issues and is getting a new job not exactly great customer service and didn’t fill me with confidence

Great service, arrived on time. Diagnosed the problem, advised me they thought there was a recall, which there was, also quoted for if there wasn’t.
Upfront about costs.
Couldn’t fault the service.

Looking at my previous reviews I've given fastlane autocare St Helens 3 ⭐⭐⭐, that should be 1. Or even zero ⭐, it took 2 weeks for a timing chain replacement, I've now consulted the ombudsman regarding the length of time the replacement took, AND the cost, it was ridiculous, I'm now waiting the ombudsman office to reply, watch this space, ,,, Peter,,, PE63DFL,

Was unable to take van due to constant limp mode guys at fast lane arranged transportation after diagnosis of fault no hassle. Van was up and running after parts arrived and back to work. Made the whole process easy and hassle free for a man to busy to be messing about.

Avoid like the plague

Multiple people getting ripped off multiple posts do not spend your money here

Very pleasant desk staff.
Delays unacceptable, expensive clutch and fly wheel repair.
All in all took 11 days.
Was due originally to be collected on Thursday pm. Rang at noon to say just putting the last bit back together. Ready around 2 he said but would call.
Did call but had found another fault on the last minute. It would cost another £110. The part wouldn’t come til the next day. They’d call me back.
Picked up Friday, no dashboard working apart from warning lights on. Told they would clear while driving home.
They didn’t. Took back. They stopped the warning lights showing. We have no speedometer so can’t drive the car.
The argument from them is the dashboard issue wasn’t created by them but it was fine when it went in. Whether it was or not, we have not been allowed to speak to a “ technician “ about it, them leaving the front desk to handle it all with the end message of don’t shoot the messenger. Very very poor service.
E now have a car we can’t drive and have paid £1800. Please go somewhere else.

Contacted fastlane for a quote for some work which they came straight back with price and detailed work quoted for. Got authorization from the auction I bought the car from, the car was collected and I was updated with diagnostics and expected date for completion by Luke who was brilliant. The job was done to a very high standard which is rare with a lot of garages. Definitely recommend using this garage no nonsense just reliable honest service.

Emergency tyre repair need.
All the staff were extremely helpful & professional.
Got us back on the road within 30 mins.
Brilliant!

Ordered my tyres online from black circles. To be fitted at fast lane boundary road, second time they have fitted tyres for me and I received an excellent service.
It’s the only garage now I will trust fitting my tyres.

Service I received today from fastlane was first class tyre fitter was brilliant not a mark on my rims.
Staff was very polite and helpful
Had two continental premium 22” for BMW SUV hat of to the tyre fitter. Definitely would recommend them

I was recommended to Fastlane by the RAC. I needed a diagnostic check to investigate an engine warning light. My local garage had told me when they connected their OBD that there were no faults showing and I should find someone who could connect to the manufacturers system. Fastlane offered to do this for £200 bit expensive but I agreed. Took car in and they found that their equipment couldn't connect to ECU so no involvement of Manufacturers systems - the report confirmed this. I questioned if still had to pay £200 as they hadn't been able to do what I agreed to pay for - offered £100 which seemed more than reasonable. Staff there were rude and intimidating, if I didn't pay I wouldn't get my keys. I haven't mentioned the berating I got for turning up late on a Friday afternoon but that was their fault as well. I have asked RAC to reconsider their recommendation for this place. I won't be using them again.

Needed an engine fixed quickly. After a quick google, I found Fastlane. Went to their website and you can book online, pay and schedule a day. Luckily they had availability for the next day. I just wanted to check them, so I gave them a call. They said they did not have any availability for 3 weeks and this was not for a fix, just the diagnostics & they would come back in a few weeks to do the repair ? I asked why there was availability online & I was told “that never works”. Pointless
Also, I also try another company thehappycamperstore and this is just Fastlane pretending to be someone else.

No mechanic turned up to appointment. Requested info via text , email as phone was unanswered??

Complete lack of communication

Friendly and helpful. Job done in time said. Pointed out problem with an unrelated part in of my car very good

Very quick service, kept in regular contact