FARAH Omdömen 

Despite long lead time to get my parcel shipped before Christmas, the handling of my complaint has been very professional. The customer service of Farah is truly excellent. They took responsibility for their mistakes and handled my requests professionally.

I love the quality and fit of the clothes, but the delivery times are ridiculous in this day and age. I’m in Ireland, I ordered two t shirts (they were in stock) on the 4th of January. The arrived today on the 28th of January. That’s well over 3 weeks.

Customer service claim that standard delivery can take 15 working days (that’s unacceptable anyway). When I pointed out that we had exceeded that time already, they said the order was dispatched on the 9th! So I ordered on the 4th and it took them 5 days to ship it??? Why??

So basically they’re trying to say that the clock starts ticking from when they dispatch, NOT from when you order.

They really need to get this in order. A shame because the clothes are great. If you’re ordering, assume it’ll take a month.

Highest numbers of people in hospitals due to Covid, 1 in 20 infected in London, but Farah haven’t made allowances to extend their returns timeframe. So having to go to post office at the height of the pandemic, def more than 20 people in the queue. Shame Farah couldn’t show more care to it’s customers and the public more generally speaking.

Absolutely terrible customer service. Ordered an item almost 4 weeks before Christmas and still has not arrived (31 December). Customer service is terrible. Would not recommend to anyone.

Ordered couple of items on Black Friday, no sign of delivery after a couple of weeks. Contacted customer service and while courteous, they gave me generic answers and told me to wait despite me clearing telling them that the order was in trouble. Finally, 3 days before Xmas, after I pinged them for the 5th time, they inform me that the order won’t ship in time and have no clue on delivery dates. Atrocious customer experience with no end in sight..

The watch ordered was lovely. A really nice design, and a great birthday gift from my partner. Unfortunately it arrived with a small blemish around the edge of the face. Of course a watch is going to get scuffs during its life but we didn't expect it to arrive with one. We mentioned the issue to Farah who asked if we would be happy to keep the watch if 20% of the cost was refunded. This sounded like a fair deal except it came with the caveat that no future refunds would be offered. Full-stop. This included if a manufactured defect occurred, i.e. not a fault caused by me. This seemed unreasonable, especially given the watch had arrived with a defect, albeit superficial.

We declined the offer based on the fact that we couldn't be confident on the quality of the build. It's a real shame that a good looking design was let down by poor customer management, which impacted our confidence in the company as a whole.

I sent a few questions to customer service (through e-mail and facebook) and they never got back to me.

Claims to give 10% off on first orders, have to enter email address in box saying "Enter here to get a 10% off code". 24 hours later, still no code. Had to go ahead and order anyway, but this is disappointing.

Very displeased with the customer service here. I attempted to cancel an order about 2 hours after placement. I was told that this could not be done at first, and then on further discussion I was told it was "reported to a colleague". The terms on Farah's website state that before an item has been dispatched the customer has a right to cancel. Well I did get the shipping notification today so now I cannot cancel the order without having to ship it back and pay for it.

Very unprofessional. Would not ever do business again.

Cancelled one of my 3 items because it was not in stock. They need to have better stock checking systems, otherwise don't list the whole stock.