F1 Regas completed, by the afternoon not working. Contacted them as soon as, took it back the next day. Another 2 hour wait, while they again vacuum tested for a second time (that’s 3.5 hours + sat... Se mer
Företaget har svarat
Plats
Byt platsEDINBURGH WAY, HARLOW, CM20 2DH ESSEX, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went into Formula 1 autocentre at Harlow as warning light on car showing problem with tyre pressure. Had accidently left my mobile at home and didn't want to risk driving on motorway. Greeted by the m... Se mer
I would like to single out Reece at the Harlow branch for his very polite and helpful approach, something you do not get everywhere these days. Thank you Reece!
As a Mother of 3, I trust all my children taking their cars to Harlow Formula One Autocentres. Recently, both my young sons' bought 2nd hand Vauxhalls each. They took the cars for exhaust pipe check-u... Se mer
Företagsinformation
Skrivet av företaget
Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.
Formula One Autocentres
Skrivet av företaget
- Trust Formula One Autocentres to bring you the best value in your town
- We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.
Kontaktuppgifter
EDINBURGH WAY, HARLOW, CM20 2DH, ESSEX, Storbritannien
3,6
Medel
107 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A great friendly and helpful manager…
A great friendly and helpful manager and very good friendly tyre fitters
7 januari 2023
Omdöme utan inbjudan
Harlow branch were fantastic.
Harlow branch were fantastic.
Excellent reception. Courteous
Excellent value
Could not be more helpful
Thank you
31 december 2022
Omdöme utan inbjudan
WORST EXPERIENCE EVER AVOID!
WEB45835703 I made an appointment (F1 online) and paid for x2 tyres on 23/9/22 to be fitted at on 10.00am on Sunday 2/10/22 at my Harlow F1 Auto Center that I have previously used. I was sent a reminder the morning before. I called the branch to double check and the branch manager told me he has no details of my booking and doesn't have my tyres. He told me to call internet sales which was closed. Helpful! Very confused, I visited the branch and repeated the order number and was told again he has no record of my booking and doesn't have my tyres, and couldn't get my tyres as the supplier was also closed. He told me the branch was very busy and the earliest appointment was Thursday the 6/10 and repeatedly told me to contact internet sales. He at no point offered an apology, he was unhelpful and blunt. I called internet sales Monday morning on 3/10 and they were as confused as me and explained that the branch has my tyres and should have my work order. They put me through to the branch manager after speaking with him. The same branch manager told me he has my tyres and work order and wanted to know when was it convenient time for me to come to branch. I replied this morning. So he gave me an appointment for 10.30. I was still confused as to how he didn't know anything about my booking and didn't have my tyres on Saturday but first thing Monday morning after speaking with internet sales he has my tyres and booking? Still no apology or explanation! When I arrived at 10.30 as arranged, the same branch manager asked for my keys and the locking wheel nut, which I gave him. At this point I asked him what has changed in between Saturday and now! He became very defensive and his reply was I'm not having this conversation with you, do you want your tyres changed? I replied yes and told him I would be making a complaint. He then told me he doesn't want to carry out the work and handed me my car keys and told me to leave.
I got back on the phone to internet sales but they was not able to overturn the branch manager's decision. They gave me a refund which I have received. The branch manager throughout the process showed terrible customer service and lacked any form of common decency. I can't understand how he has a customer facing role. It was the worst service I have ever received. I made a complaint about this and forwarded this information to customer service department and was emailed by the area manager but he was not interested at all and just tried to brush the matter under the carpet, whilst making statements that were totally inaccurate. This place certainly won’t be getting my custom any more.
2 oktober 2022
Omdöme utan inbjudan
Great service from the team
Great service from the team, especially Chris the Manager who is extremely polite and also very professional who has helped me out with issues that I had...thanks Chris, I will always recommend formula 1 to friends in the future !!
16 september 2022
Omdöme utan inbjudan
Harlow Superstore
2nd visit to Harlow store - this time with my daughters car- Chris & the team could not be more helpful - whatever you ask is of no trouble- their service has gained a returning customer that is recomending to friends as well.
14 augusti 2022
Omdöme utan inbjudan
Professional & courteous
Extremely helpful & kept in touch all the way definitely use this site again in Harlow
11 augusti 2022
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Customer service in Harlow branch is poor
Customer service in Harlow branch is very poor, branch manager unprofessional and busy eating rather then dealing with people waiting around. Would not trust these people with my car ever again. He got aggressive when i said i want to complain.
21 mars 2022
Omdöme utan inbjudan
Svar från Formula One Autocentres - Harlow
Dear Adisaf,
Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
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