Everyone Active - The Dunstable Centre Omdömen 17

TrustScore 2.5 av 5

2,4

Court Drive, Dunstable, LU5 4JD Dunstable, Bedfordshire, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Utterly disgusting. Disrespectful staff. Pool mostly booked. Cant book on arrival. You have to pay for last month at the membership called as pro rata but still cancel 2 months in advance to rob you... Se mer

Betygsatt 1 av 5 stjärnor

Different instructor every week. My daughters actually gone backwards in the last 5 months. Wouldn’t recommend lessons here.

Betygsatt 5 av 5 stjärnor

Had a great swim, it’s a much better pool since the refurbishment. Plus use of the anti wave lane dividers is a big improvement. The greeting by Jeremiah at reception always is a great start to the da... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I really wanted to be a good worker for the Everyone Active Leisure Centre because I want to learn about what jobs they do. Being helpful to everyone at work I can get along with anyone at work.

Företaget har svarat


Företagsinformation

  1. Fritidscenter

Skrivet av företaget

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


Kontaktuppgifter

  • Court Drive, Dunstable, LU5 4JD, Dunstable, Bedfordshire, Storbritannien

  • 01582 361400

2,4

Dålig

TrustScore 2.5 av 5

17 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 35 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Betygsatt 1 av 5 stjärnor

Utterly disgusting

Utterly disgusting. Disrespectful staff.
Pool mostly booked. Cant book on arrival. You have to pay for last month at the membership called as pro rata but still cancel 2 months in advance to rob your account. If you book for pool then you have to cancel 4 hours in advance otherwise they will charge you 4 pounds.They dont care about customers and their satisfaction. Disgusting attitude overall. It doesn’t look like a professional leisure place. Above this all they dont respond to emails or telephones..

4 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

No calls answered

Tried to call as tge app would not let me sign in or re register? was on the call over 30 minutes and still holding, Thursday morning, loads of lanes etc free so cannot be that busy????

4 september 2025
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

Hi Sandra,

Thank you for sharing your feedback.

We’re sorry to hear you had difficulty with the app and reaching us by phone. We understand how frustrating this must have been, especially when you could see space available. We’ll make sure your comments are passed on to the team so we can review both the app and call response times.

If you’re still experiencing issues, please contact the centre directly by email so we can assist you more quickly.

Have a great weekend.

Betygsatt 5 av 5 stjärnor

Had a great swim

Had a great swim, it’s a much better pool since the refurbishment. Plus use of the anti wave lane dividers is a big improvement. The greeting by Jeremiah at reception always is a great start to the day!

28 april 2025
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

Hi Ruth,

How lovely to read that there has been some improvements and this has led to positive sessions for you at Dunstable.

We love reading that colleagues such as Jeremiah are having an impact on your day too - we will pass this on, and thank you so much for sharing.

Have a lovely weekend.

Betygsatt 3 av 5 stjärnor

Showers

After visiting the pool i was really disappointed with the cleanliness of the shower cubicle...there was black slimy residue ..on the partition walls .. by the amount ...it wouldn't of just been from earlier that day ...it looked like days and days of not being cleaned...the temperature of the water in the pool was very cold so we didn't stay as long as I would of liked ...one good thing was the temperature of the shower water was really good that warmed us back up but the dirty cubicle hastened our exit ..What a shame

15 april 2025
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

Hello Jacqueline,

Thank you for taking the time to share your feedback following your recent visit. We are genuinely sorry to hear about your experience, and completely understand your disappointment regarding the cleanliness of the shower cubicle and the pool temperature.

Please accept our apologies. This certainly does not reflect the standards we aim to uphold, and I’ve already passed your comments on to the relevant manager at site to ensure this is looked into further. We take matters like this very seriously, and your feedback helps us to improve.

I’m glad to hear the shower temperature was a small positive during your visit, though we are sorry that the overall experience fell short of what you—and we—would expect.

We do hope you’ll give us another opportunity to welcome you back and provide a much better experience.

Betygsatt 2 av 5 stjärnor

The booking system

The booking system

8 april 2025
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

Hi Terry,

We hope you are well, would you like to let us know what it is about the booking system that may be causing you an issue? Then we can look into resolving perhaps.

Betygsatt 5 av 5 stjärnor

Everyone is so nice and very friendly…

Everyone is so nice and very friendly the staff members at the Dunstable centre and they are there if you need any assistance or to ask questions.

21 januari 2025
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

HI Sophie,

Thank you so much for the 5 star review, its fantastic to read that the colleagues at Dunstable are very pro-active and looking after our customers.

Thanks for sharing, we will pass on to the relevant manager at site who can pass on to the team.

Betygsatt 1 av 5 stjärnor

Not recommended

Definitely not recommended. I do have yearly membership paid full in advance. After 6months due to personal circumstances I can't use anymore . I request for refund and replay was not able to proceed refund in my case . Never pay full amount for one year in advance. I would like to highlight is not employee fault just only how the system runs.

6 januari 2025
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

Hello there,

We are so very sorry to read that you are no longer to continue with your annual membership.

Whilst we understand its frustrating, it is actually stated in our terms and conditions as well as mentioned in our refund policy.

Apologies again and we hope that sometime in the future you can come back to using the gym again.

Betygsatt 1 av 5 stjärnor

Sadly disappointing

Having been a member for years and since the take over, I have now cancelled my membership. The leisure centre is not cleaned regularly and is evident both on the equipment and in the toilet areas. If you like spin, at least 10 of the bikes are out of action and with the 16 left, virtually impossible to get on a class. Staff turnover is high and generally now run by inexperienced managers who do not listen to feedback. They charge you £4 for cancelling a class without 4 hrs notice (understandable), however you get no reimbursement when they cancel a class because they have no cover for instructor sickness/ holidays.

16 november 2024
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

Hi Lisa,

Thank you so much for sharing your experience at Dunstable, and we are really sorry you have felt the need to cancel your membership.

Now you have bought your concerns and issues to our attention we will make the relevant team at site aware and they will look into these and hopefully make any chnages they feel necessary.

Betygsatt 1 av 5 stjärnor

Worst gym in town

Poor poor service ! Didn’t even bother replying to my emails !

13 april 2024
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

I'm sorry to hear that there has been a breakdown in communication. If you could kindly provide us with more details, we would be more than happy to get in touch and assist in resolving any issues you may be facing. Thank you.

Betygsatt 1 av 5 stjärnor

Set up membership online 10th february…

Set up membership online 10th february and paid for the family. Went to Dunstable leisure centre on Sunday to be turned away as no one can do our cards. Returned on Monday spoke to Lochland very helpful and sorted it out for me. My daughters went to the gym today and one of the cards was not working and the lady on reception charged her £12.49 when I have already paid really not happy I will be complaining as not a good start.

16 februari 2024
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

Thank you very much for reaching out to us about this. We are truly sorry to hear that you and your daughter had a frustrating experience and that the problems were not resolved promptly. Please rest assured that we have alerted the right people to look into this matter more thoroughly for you.

Betygsatt 5 av 5 stjärnor

I am 100% top worker in the Everyone Active Leisure Centre

I really wanted to be a good worker for the Everyone Active Leisure Centre because I want to learn about what jobs they do. Being helpful to everyone at work I can get along with anyone at work.

1 juli 2023
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

Thank you for your feedback and passion for our company.

Betygsatt 4 av 5 stjärnor

Everyone Active excellent for all

Everyone Active provides excellent facilities for health and fitness for all ages. The Dunstable Centre is a fine example with helpful and responsive staff and first class facilities for individual or group sport and activity classes. Open seven days per week with excellent parking ( free to members) the centre is well served by public transport links and local shopping. I recommend Everyone Active and the Dunstable Centre without hesitation

9 januari 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great gym

Great gym, very relaxed not overly busy and clean. Showers were cold though so that’s why a 4 !

20 augusti 2023
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

Thank you for your kind feedback. We are delighted to hear that you enjoy our gym. We are truly sorry, though, to learn about the cold showers. Rest assured, this issue has been brought to our attention and we are working to rectify it. We hope that your next visit will be nothing short of a 5-star experience, and we genuinely look forward to welcoming you back soon.

Betygsatt 1 av 5 stjärnor

Classes are ok

Classes are ok, not amazing, just ok.

Once you cancel your membership remember to cancel direct debit in other way they will be charging you forever. They will also send you an email saying do not break terms and conditions.

7 augusti 2023
Omdöme utan inbjudan
Logotyp för Everyone Active - The Dunstable Centre

Svar från Everyone Active - The Dunstable Centre

We are sad to hear that we were not a good fit for you. We always make every effort to inform our customers that they need to cancel with their bank and to please inform us to ensure that it was intentional. I'm sorry if this was not communicated clearly, and we are constantly working to improve our communication to ensure a smooth experience for all our customers, regardless of where they are in their journey. I have shared this feedback with the appropriate parties to ensure that everything has been sorted out for you.

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