EveryDrop Water Filters Omdömen 

Be careful if your credit card changes while you have an EveryDrop subscription.

After my credit card was replaced due to fraud, I received an email from Whirlpool when my next subscription order was due, stating that my subscription had been placed on hold and instructing me to either call or update my payment information through the link provided. I went to the website, but I couldn’t find a way to update my payment information, and my subscription appeared to be canceled. Based on what I saw, I created a new subscription using my replacement credit card.

Later, the original subscription—which I could no longer see or manage online—appeared to be reactivated, and I received shipments from both subscriptions. It also appeared that the original subscription was processed using my previous credit card information.

Since I had not intended to receive the duplicate shipment, I asked customer service to provide a prepaid return label. They declined and instead advised me to return the unopened package by writing “Return to Sender” on the box to avoid return shipping charges. Unfortunately, because the shipment involved multiple carriers, the package was returned to me instead of to Whirlpool.

I also hope Whirlpool improves its subscription management system and return process to prevent this from happening to other customers.

EveryDrop customer service refused to help me when my water filter order failed to deliver. The rep I spoke to on the phone flat-out refused to call FedEx when I asked her to, even though FedEx explicitly told me that EveryDrop has to call FedEx to resolve the issue. She then shifted the blame onto me and implied it was my fault for not being home during the delivery (I was in fact home and tracking the FedEx delivery updates all day). She offered completely useless solutions - she told me to change my address (I only have one address, what kind of solution is that?!) or just take a refund and "wait for a sale on Amazon." Water filters are a necessary utility, not something I can put on hold. She also said she couldn't re-deliver my package with a different carrier, and there's no one else at EveryDrop who can help me. This doesn't make any sense. All I did was place an order on EveryDrop's website, get charged for the order, and wait patiently for the FedEx order which never came. FedEx made it clear this would be an easy fix if EveryDrop just calls them. So why can't she even attempt to call FedEx? I don't understand this behavior. It is completely unacceptable to treat a customer this way and refuse to lift a finger to help. This was a deeply upsetting experience and I will be taking my business elsewhere.

They send the wrong filters and will not exchange for the right one. Their "customer service" staff is nasty, unhelpful and judgmental. If there is something wrong with your order that's your fault. $$$ their filter prices are much more expensive than if ordered from Home Depot. Do not get sucked into doing business with this horrible company.

First and foremost, the filter lasted a mere two weeks before its performance deteriorated significantly. Initially, I was impressed with the crispness of the water, but it quickly became evident that the filter could not hold up to its promises. My once-refreshing water now tasted plastic-like and unappetizing, which was incredibly disheartening considering I had hoped for clean, pure H2O.

When I contacted Every Drop’s customer support, I expected a level of service that matched the premium price of their product. Instead, I was met with indifference and unhelpful responses. Their representatives seemed more concerned with protecting their brand than genuinely addressing my concerns. After several back-and-forth emails with no real resolution, I felt like I was speaking to a brick wall. Their “support” team is anything but supportive; it’s as if they were trained to deflect complaints rather than solve them.

Additionally, the lack of a meaningful warranty or satisfaction guarantee only exacerbated my frustrations. I understand that no product is perfect, but with a filter that barely made it past the two-week mark, I expected some accountability or, at the very least, a replacement. Instead, I was given the runaround and a series of generic apologies devoid of any real action or concern.

In conclusion, my experience with Every Drop water filters has been an absolute letdown. If you're looking for a water filter that actually delivers on its promises and comes with reliable customer support, I highly recommend looking elsewhere. This company clearly has its priorities misaligned; their filters may look good on the shelf, but they fall woefully short in performance and customer care. Save your money and your peace of mind—steer clear of Every Drop!

I recently received a shipment of water filters from Everydrop, a Whirlpool affiliate, as part of my annual subscription. Despite subscribing to take advantage of the advertised 20% discount on the "Original" price, I discovered that the same filters were being sold at an even lower price on Amazon. This feels like a deceptive practice, as it undermines the value of the subscription and makes it difficult to justify the ongoing commitment.

When I contacted Everydrop about price matching, they were unwilling to accommodate my request. This was particularly disappointing as I expected better treatment as a loyal customer. The company's lack of flexibility and the additional shipping costs associated with the return process left me feeling frustrated with my overall experience.

My order was issued a FedEX tracking number after charging my credit card. I never received the items I purchased, and the fedex tracking number showed waiting for shipment, as if they never received it. Communication with Everydrop, stated I must wait7-10 days before they can issue refund to allow time for delivery. The fedex number THEY gave me showed that Fed Ex NEVER received the package to ship !!! Joke of customer Service BIG TIME !

Terrible company, avoid dealing with them. I could not update credit card information, and was told the order would be cancelled. So I signed up for another account, and they sent me TWO sets of filters. A year goes by, they said I'd be sent more filters, and I put it on hold. Still, I received an email saying they would ship me more filters, and I called right away and they said no problem, they would be cancelled. Then three days later, they sent me more filters. Calling back, they said I could return them after receiving an email, but an email was never received. So I have paid for filters for the next three years and cannot return them.

Potentially the WORST customer service on the planet. Tried to set up an account with Every Drop, Canadian website doesn’t recognize the postal code. Called for help, NOTHING customer service can do to help. Regret EVER buying a Maytag fridge, worst experience ever.

Lesson learned, never again.

Can I rate everydropwater with a zero?
This company sends filters by subscription, and to cancel is nearly impossible. I am now stuck with approx $150 of filters for refrigerator from house that was sold. All filters are untouched, in original packaging and have receipt for all of them. According to everydrop water they never expire, but everydrop refuses to allow a return.
DO NOT EVERY SIGN UP FOR AN EVERYDROP SUBSCRIPTION!

I have had a water filter subscription for several years. Whenever I tried to log into my account, it made me change my password. The last time I tried, I could not change the password and could not get into my account. I emailed customer service about the problem, as I wanted to change my subscription. Customer service stated that the only way I could do this was to log into my account. Basically said it was my fault that I could not log in, and they could not help me. I will now buy my filters elsewhere. They need to fix their software and change their attitude.

Placed an order with this merchant, its been two and a half weeks and I have yet to receive the merchandise. I have requested a refund twice, but merchant refused, and has now stopped responding to my emails.

This is some sort of Chinese company running a couple of scam websites selling water filters. You can tell its the same company because their prices are very very low, their websites all look the same and they receive payment only through PayPal. They do a lot of advertising through google which is how I found them.

Don't bother, there is no savings in a lower price, when you are scammed.

While I have used everydrop filters for years and find them satisfactory, I usually purchase locally through lowes. This time I ordered from the everydrop website and it was a little cheaper. Today I discovered the difference. I ordered the filters 8 days ago and today they sent me a notice that the order shipped today. 8 days in-house to fill an order? Buy it locally, unless you don't need anytime soon.