Evans Halshaw - Vauxhall Falkirk Omdömen 

Masterclass in Dishonesty and Deflection:
Purchasing a vehicle from Evans Halshaw Falkirk (Pendragon) has been a lesson in contrast between promises made on sale and reality, and the heartlessness of the salespeople here.
During the sales process, I was assured that the "premium guarantee" and "golden standard" cover meant complete peace of mind—specifically that servicing and repairs (of any kind) could easily be handled by a local garage near my home in northern Scotland.
The reality? Please note I was given no paperwork at time of purchase with any details on the premium guarantee.
Illusionary Coverage: Within two weeks, an electronic handbrake failure revealed the breakdown cover was actually a heavily restrictive AA policy. The attending AA technician noted he had rarely seen a plan with so many exclusions.
Contradictory Approvals: Despite receiving written email approval from their service department for the handbrake repair, EHF subsequently backtracked, claiming the work wasn't covered under warranty after all.
Broken Communication: When dashboard warnings explicitly instructed me not to drive the vehicle, EHF offered an appointment three weeks out. Over a two-day span, 11 calls were placed to EHF from my end, alongside follow-ups from my family. Promised callbacks never materialized, and calls were repeatedly allowed to ring out.
Cancellation Obstacles: Attempting to exercise my 30-day cooling-off rights per the sales terms resulted in Pendragon claiming they couldn't process it, while simultaneously taking additional payments. It required relentless follow-ups to finally halt billing. Since then, I have received an amount from Evans Halshaw (which was incorrect) in order for me to personally repay the warranty "loan", a very odd transaction to need to perform myself, indeed.
Ongoing Vehicle Faults: The vehicle continues to accumulate issues—including radar faults, parking brake errors, and tyre pressure warnings present since day one, along with no service being completed at time of purchase although this was promised. Essential warranty parts remain indefinitely on back-order.
A formal complaint was lodged six weeks ago, yet after endless runarounds at the dealership, the only response received is that the matter is "being chased." To promise seamless remote support and "gold standard" protection, only to deliver restrictive terms, shifting accountability, and complete deadlock when exercising rights under the Consumer Rights Act 2015, is unacceptable. Save yourself the trauma and look elsewhere.

Great service friendly sales staff would definitely recommend

I can’t recommend Emma in the Servicing Department highly enough! Her customer service is absolutely outstanding. She is always so friendly, chatty and approachable, and genuinely goes above and beyond to make the whole servicing experience as easy and stress-free as possible.

Emma always keeps me fully informed and updated throughout the process, making sure I know exactly what’s happening with my car. She is also incredibly accommodating when arranging bookings, always doing her best to find a time that suits me.

What really stands out is the aftercare too. Emma takes the time to check in afterwards to make sure everything is okay, which really shows how much she genuinely cares about her customers and the service she provides.

She is a real asset to the Evans Halshaw team and is a fantastic example of what great customer service should be. Thank you, Emma, for always making the experience so easy and pleasant! 🌟

smooth from book in to the service desk all very helpful

Around the 2nd of August, we visited Evans Halshaw in Falkirk with my dad, who was looking to buy a car. We found a vehicle he was interested in and paid the advertised £99 refundable deposit.

Unfortunately, we were then given incorrect information about the car, and by the following day it was clear that we would not be going ahead with the purchase. The dealership was very keen to try to find my dad another vehicle, but we made it perfectly clear that we were not interested and simply asked for the £99 deposit to be refunded.

Four weeks later, we still have not received it.

I have phoned every single week chasing this refund. Every time there has been another excuse, a promise of a callback that doesn't materialise, or I've been told that the manager isn't available. Nobody seems willing to take ownership of something that should have been incredibly simple to resolve.

At this point, I have had to contact my bank and start a chargeback to recover the £99.

Yes, it is "only" £99, but that completely misses the point. If a dealership advertises a deposit as refundable, customers should not have to spend four weeks repeatedly chasing them and eventually resort to their bank to get their own money back.

What makes the experience worse is that we only decided not to proceed after being given incorrect information about the vehicle in the first place.

The whole experience has been extremely disappointing. The lack of communication, failure to return calls, inability to speak to a manager and, most importantly, failure to refund a clearly advertised refundable deposit has left us with absolutely no confidence in this dealership.

Based on our experience, I certainly couldn't recommend Evans Halshaw Falkirk.

Chloe really helpful , took her time with me struggling to understand terminology, would recommend falkirk branch

Staff are welcoming and friendly. I was kept up to date with my service. I received my car back shiny and hoovered.

Totally lost all faith in the ability of this place car had been booked in for around 8 weeks for Monday 17th Aug 26 for a product safety recall KUH Camshaft chain, on Friday get a phone around lunch time confirming my appointment for the Monday then at 1710 get a further call to advise me they can't see me on the Monday as they don't have the parts in stock, as work Mon to Fri had to take a holiday for the Monday so that's a lost day struggling to understand if a car has been booked in for this long why would they not have parts why do they think it's ok to let people down at the last minute what a fine example of very poor customer service so be aware if you want bad customer service this is place to go !

Service team are outstanding on service provision with the customers and on their service delivery on the workshop. A special mention to Emma Collins on reception and to Martin Rankine the service manager for their excellent customer relationships

Reception staff very friendly and helpful. Full health check carried out which I wasn’t expecting as van was recalled for a timing belt/chain issue. Very impressed with level of service.

Worst customer service I’ve ever experienced in my life at Falkirk Evans Halshaw since I ordered the car. Thinking back on this, that should have been the sign to not continue with my order. Brand new Vauxhall Frontera, in for the third time all and all for been in for roughly 6 weeks since I got it in March. I have to phone in to chase them, the telephone line for the service department is so bad you can hardly hear them. Got told on Friday that they had to order a part to fix my problem. I phoned up yesterday and was told that they are still waiting to hear from Vauxhall technical. I don’t have a car to do the school run now never mind being able to get to work.
I was told that my name is at the top of the list to get a car to drive, yesterday I was told that it wont happen anytime soon by a snippy service employee (name available upon request)
I also want to add that I phoned up on a Saturday two weekends ago requesting to speak to a manager. The only manager that was apparently in was the used car sales manager but he “wasn't at his desk” so the employee advised that he would get the manager to phone me back. I am still waiting. Do I need to follow this up too? I have no car to get my sick dog to the vet, no car to get my child to school and no car to vet to work and nobody is helping me and I am having sleepless night.

THAT is pretty poor @service @Customer Service @staff

Amazing service by sooroosh in grangemouth garage was very helpful in finding me a car and very pleasent

Chloe at Evans Halshaw Falkirk was fantastic to deal with, no pressure approach, knowledgeable, excellent communication and honest. Thanks for everything, will be approaching her for future business.

Poor communication and let down at collection when car was not ready had nothing done not even washed total waste of time

Having already written a review - I feel I need to add to this I feel I have to come back to you. When I purchased my car I was advised it would come with 1 year MOT - it didn’t! I got my car September 2025 - MOT was due 11 July 2026 - by my calculation that’s 10 months not 12! I have only driven approximately 6k miles and required to renew my tyres in order for the car to pass MOT. This would suggest there was probably an advisory on the previous MOT. I would not expect to renew tyres after 10 months and only 6000 miles. Yet another example of the underhandedness of Evan’s Halshaw sales Team

My partner and I purchased a used EV from Evans Halshaw Falkirk on April 15th…

After a horrendous experience buying a used EV from a different dealership in February, we had to reject that car and get our money back. Therefore, when looking to purchase an EV from EH Falkirk weeks later, we requested a battery health check prior to purchasing, so that we knew that the car was in good condition for being 5 years old and would last us the whole period we’d be paying it off.

After being told the check would be done for us on our first visit, it was only when we were 3/4 of our 70+ mile journey to the dealership on collection day that we received a phone call saying that the check was being done there and then.

Disappointed and annoyed by this, when we arrived at the dealership, we were told that the results could only take up to 7 days. Desperate for a car after not having one for weeks and knowing it would only be a week until we got the results, we agreed to purchase the car.

Since the purchase, I have had to email about faults that existed prior to owning the car. Despite them claiming that they carry out a 100+ point check? In my emails, I also enquired about the battery health check results as it had been over a week and still had no update. I would receive a response but no mention of the health check result at all. Frustrated by this, I then emailed on May 8th specifically asking about the health check results as it had nearly been a month and to this day, I still haven’t received a response… blatantly ignored.

When I had to take the car to the dealership on two occasions because of the faults, I asked both times in-person about the results and got what I could only call excuses… Even after the recent repairs being completed, issues still exist, like the steering / wheel alignment being off. This is really annoying as it was an issue I had brought up before purchasing the car but was told had been “sorted” on collection day. As frustrating as this is, I sadly can’t afford to keep forking out money to charge the car going to Falkirk and back or take any more time away from university.

At this point, I’m not convinced that they have even carried out a battery health check for us and I seriously question the honesty of the people who work there.

After now seeing a number of negative reviews from months ago, I wish that I had done my homework before purchasing. I would encourage anyone to avoid buying from this dealership. They don’t seem to care and are happy to outright ignore your emails, sell you cars with issues and flog you off when you try to ask for updates on something they said they would provide.

👎👎👎👎👎

Always happy with this company

I have used this dealership for 3 years now for my car and my family members vehicles and always found them professional, courteous and efficient

Tried to contact them in regards to the sale of my vehicle, they have not provided any information it’s been 5 days of no contact. They are holding my car and documents I have absolutely nothing extremely worrying.