Evans Halshaw - Peugeot Leeds Omdömen 

​I recently brought my lease car in for a service, but upon arrival, there was a mix-up and my booking wasn’t showing on the system. Because no courtesy cars were initially available, I asked if the service could be done while I waited, which also involved waiting for authorization from my leasing company.
​Sarah Wainwright at the customer service desk was absolutely fantastic. Recognizing that the wait was going to take a while, she went completely above and beyond to source a courtesy car for me anyway, promising to phone me the minute my car was ready. From the moment I spoke to her, Sarah was incredibly nice, professional, and kept me fully informed throughout. She turned a potentially frustrating situation into a brilliant customer experience. Exceptional service!

So my car went in for service was very polite quick and really helpful would highly recommend a service with these the staff were amazing

I am disgusted, I paid for a two years premium guarantee, when I rang for an appointment to have my fan/heater to be repaired i was told they cant give me an appointment until end of January and it's only beginning of December now, I also told them my mot expires 4th January, but still couldn't help, so much for paying upfront for a "premium"guarantee!😡

Geoffrey made the process very easy, I drove away in a new car less than 24 hours after first viewing it, very pleased so far great car.

From entering the showroom on Gelderd Road, Leeds, a lovely young lady named Maddie gave my daughter and me her full attention. I am disabled and I needed to change my motability car. I had previously decided I wanted a Vauxhall 7 seater, as I needed boot space for my mobility scooter. We looked at a car in the showroom. Maddie answered our questions and efficiently completed all the paperwork. We were about to leave when my daughter admired a Peugeot. Debbie took us over to see the car and informed us that it was on the disability list of possible vehicles. We both really did love this car. We were apologising to Maddie, but she never flinched at destroying the pile of paperwork for the Vauxhall, and started again for the Peugeot. She is so charming and pleasant, always smiling young lady. Maddie also organised a new lift and mobility scooter to be installed, and kept me updated at every level while I waited for the new car. I collected my new Peugeot yesterday, on 11th October, and the handover was great. Maddie and my daughter took a while working out how to operate the lift and scooter, but it was teamwork, and they got there.
I have had several different motability cars over the years, and this was the best enjoyed purchase by far. I felt confident I was being looked after from day one in June '25.
I drove away feeling like a kid at Christmas. A big thank you to Maddie.

Bought a used car back in April and had some issues with it. To say these cars are supposed to have a 123 point check then my issues would have been picked up before leaving. Customer service is appalling with the same answer every time I try and chase it up.
'I’m very sorry to hear that you haven’t been contacted. I will chase this up with the management team straight away and ask that you are contacted as soon as possible.' I'm still waiting to be contacted with an answer!!

Evans Halshaw Leeds.

I recently purchased a used car from the above branch in February and after taking it for a test drive we noticed a tapping noise which we put down to the trade plate tapping on the rear window. There was also some stitching coming undone on the handbrake which the salesman assured me would be sorted.
Upon collection of the car the tapping noise continued which turned out to be the sunroof and the repair to the handbrake stitching was what I can only describe as heated up with a solder iron and glued, it looks terrible. The cars satnav system had no volume and wasn't up to date either.
I emailed my salesman with no reply and on chasing I received a blunt and rude reply explaining he'd been on annual leave and would get back to me shortly. He never got back.
I came into the branch to complain and a sales manager booked my car in for the issues to be addressed. Upon collection of the car the sunroof issue has been sorted and the volume on the satnav was sorted too but the handbrake and satnav update was something I had to discuss with the sales manager but unfortunately he was off. After 2 ignored emails to the sales manager I recently turned my attention to your online complaint form. Having filled this out explaining the above and being assured of an action plan within 48 hours, this too has gone ignored for 7 days. Having chased this up again online and again being assured of an action plan within 48 hours I am still non the wiser.
What an absolutely shocking display of after sales customer service.

If there were lower than 1 star I would have selected.

I purchased a vehicle in August, after 3 days I decided that this vehicle was not right for me & opted to change to a different vehicle.

I was assured that my finance agreement with stellantis would be amended & there were nothing more I should do.

This is where my nightmare unfolded.

After 7 months, I am being chased for monies for the original vehicle by stellantis, my credit score has dropped to almost zero due to missed payments for a vehicle i do not own.

Despite contacting Evans halshaw for months both via the phone & via email, I am still being harassed by the finance company.

I am promised that my calls will be returned & I am ignored, this is absolutely disgusting & I have no other options now but to take legal action.

Great service from Evans Halshaw Vaxuhall/Peugeot in Leeds especially Peter Colitis. He was very professional and courteous. What a fantastic member of staff! Thank you for helping us buy our new car!

I visited the dealership in search of my new family car and my experience was exceptional.

Excellent Team 👌🏾

5* I accompanied my 22 year old daughter to the Leeds dealership.She had seen a Corsa , wanted auto box, airplay etc. No pressure as we walked the plot, eventually approach by Hamza, within minutes we had keys in hand and off for an unaccompanied test drive (extra points for this) really liked how Hamza engaged with my daughter as the purchaser not me. Deal done in circa 1.5 hours Hamza at Leeds Peugeot dealership is a credit to how car sales should be done..

I don’t know where to start. The customer service we have received in Leeds has been appalling. We were persuaded to buy an electric rather than a hybrid car. A key part of their ‘sell’ was that they would provide free installation of an EV charger. We ordered the car at the end of June, collected it at the beginning of August and were assured we would have the charger installed within 6 weeks. We were promised a free charge card to cover the cost of charging at public chargers until installation was completed. We have consistently been lied to. I know that’s a strong word to use but it’s true. We have given them every opportunity to remedy this situation and now they will not even respond to emails or take my wife’s calls. Do not buy from Evan’s Halshaw Leeds.

Extremely slow service from Ross. Do not waist you're time with this place, drive to another city!

10/10 Evans Halshaw and 10/10 Adele...... My experience at the showroom, from ordering my mobility car to collection was a delight.... Once again thank you!!