Evans Halshaw - Hyundai Warrington Omdömen 

First visit to Evans Halshaw for a service. Staff were extremely friendly especially Matthew on reception who was very friendly, patient and professional answering my questions and feeding back to me on my vehicle including future management. Not kept unnecessarily long in a very airy light relaxed waiting area. Absolutely no complaints. Good experience.

Salesman Ash was extremely polite and helpful. Even though there was a small problem with the car, it was dealt with quickly and effectively. I would recommend the Warrington branch. Very friendly and reassuring staff.

Booked service online . Tried to contact them twice leading up to service to ask what time to drop the car off, put on hold twice and not put through . Turned up today at 8am to be told nothing in the book for my service . Then told me they would do it , quoted high price as said I would need a full service but would have a complementary clean and the car would be ready between 4 .30 to 5, arrived at 4.15 , car not moved since 8am . Was told they would see what had happened but the car wouldn’t have been cleaned as the valeter hadn’t turned up . Waited 10 mins to be told it hadn’t been done but would do it now and it would take up to an hour . Asked for my keys back . They asked if I wanted to rebook , said no . I’ll take my car somewhere that the customer service is better and the price cheaper!

Courteous and polite. Great service. Picked up my Genesis EV60 and provided a nice GV70 aa a courtesy car. The driver and customer service lady at Warrington were very nice and friendly. Just awaiting details of the work carried out on my online service lig to be updated.

I booked a full service for my Hyundai at this garage, but it appears they only carried out an oil and filter change while charging me more than expected. I have repeatedly tried to contact them to request the service record and clarification, but my messages have been ignored.
To make matters worse, a month later Hyundai contacted me to say that no service has been recorded in their system, suggesting that the work was never properly registered.
Based on my experience, I would not recommend this service centre and would advise others to be cautious.

Rebecca was super nice and very helpful. Thank you to everyone who helped me.

Friendly and professional Reception staff, very helpful, thank you.

Staff were excellent. Everything explained in detail. Job done no problems.

Staff were very courteous
All work done on my car were explained to me

All hassle free

Service advisors were friendly and car was ready as promised

After buying a car in April I have had nothing but problems. Been in the garage 4 times with the problem still not fixed. There’s words “what a nightmare” aww am sorry it’s a nightmare for you but AGAIN I am left car less. Won’t even organise a courtesy car!!!
Communication with Evans Halshaw has been a joke. First & last time I will us them!!!!

Wow - what a nice experience today, I popped in to look at a santa fe calligraphy, and the guy was so nice, he showed me round the car, showed me an ultimate version, and was just generally very nice and knowledgeable, exactly what car sales people used to be like, it's normally a different story these days with dealers literally not being bothered to sell you a car - so this was a refreshing change - nice work 10/10

I visited the dealership at Apollo Park, Warrington with a view to purchase a Hyundai Santa Fe. I met Stephen O’Brien who walked me through the vehicle and the purchase process. I walked out having placed an order to buy and three weeks later I was back to collect the vehicle. Stephen was in constant contact to update me as things progressed and after delivery he quickly responded to a couple of questions I had. It was a pleasure dealing with Stephen and I would heartily recommend him to help anyone looking to buy from this dealership. The car was delivered in immaculate condition, very well prepared.

No replies after submitting query (followed by a reminder some 10 days later) regarding an up-coming service. Query submitted via online form.

They ensured my safety after a brake and disc change.. offering advice that I had not thought of.

Friendly, helpful snd efficient

Friendly welcome and efficient booking

Very disappointing experience buying a Hyundai i20 online.

At the beginning everything seemed great. Kas was genuinely helpful, professional, and very responsive throughout the initial stage of the process. I was receiving regular calls and replies to emails within minutes, and he made the whole purchase feel smooth, transparent, and well handled. Based on that early experience, I had full confidence in the deal going ahead.

Unfortunately, things changed completely after delivery.

The car was originally advertised as having around 200 miles, but it arrived with over 6,500 miles. We agreed on a price adjustment with the dealer before delivery to reflect this. While the initial sales documents showed 200 miles, the final invoice was corrected; however, this still caused unnecessary confusion and inconvenience.

The vehicle was also damaged during transport arranged by the dealer. The front bumper was affected, and the repair has now been booked by the transport company. However, this situation should never have happened in the first place.

The condition of the car on arrival was completely unacceptable. Both the interior and exterior were extremely dirty. There were fingerprints everywhere, greasy surfaces, dirty upholstery, and the upholstery itself was visibly stained. The seats were dirty, plastic surfaces were greasy from touch, and overall it looked nothing like a newly purchased vehicle. The cup holders were sticky, clearly from something that had been spilled and never properly cleaned. In the glove compartment there was even a dirty used hairbrush left behind, which is completely unacceptable.

To make matters worse, the dealer was fully aware that this car was meant to be a surprise gift for my wife for our 10th wedding anniversary. She was abroad visiting family, which gave me only a few days before her return flight to get everything ready. Instead of receiving a car in an acceptable condition, I had to spend that time urgently arranging cleaning just to make it presentable.

All of this was officially noted by the delivery driver in the transport documents at the time of handover. The driver himself commented on how shocked he was by the condition of the vehicle. He even mentioned that he initially thought the car had been returned from a repair, rather than being delivered as a newly purchased vehicle. This is simply not the condition in which a car should be sold.

The dealer agreed to cover the cost of cleaning, so I arranged and paid for a professional valeting service to bring the car to the standard it should have been delivered in. After sending the invoice, the dealer is now refusing to pay, claiming the cost is too high.

Communication has also significantly worsened. I have been waiting several days for a response regarding the invoice. Every time I call, I am told that the Sales Manager, Sean, is in a meeting and will call me back shortly. I called around 12pm yesterday and still have not received a call back.

To make matters even worse, I have been emailing Evans Halshaw’s Complaints Department for several months regarding these issues. On every occasion I have been assured that a manager would contact me to discuss the matter. Despite these repeated promises, no manager has ever contacted me. Numerous email exchanges have achieved absolutely nothing and appear to be little more than delay tactics designed to avoid resolving legitimate customer concerns.

As a result, I have now escalated this matter to the Motor Ombudsman for independent review. The fact that a customer can spend months chasing responses, only to be repeatedly promised callbacks that never happen, is simply unacceptable. This entire experience has left me with no confidence whatsoever in Evans Halshaw's customer service or complaints process.

Overall, this has been a very negative experience. What started as a smooth and professional purchase has turned into a frustrating and disappointing situation.

If you are planning to buy a car online, my personal advice would be this: do not accept the vehicle if it does not match the agreed condition or standard. You have the right to refuse delivery. Let the driver take it back and let the dealer deal with cleaning and repairs properly. The stress, time, and effort I have had to spend trying to resolve these issues simply has not been worth it.

I will never purchase another vehicle from Evans Halshaw and cannot recommend them based on my experience.

Kept to time schedule fully informative staff very helpful and knowledgeable
All round good experience

I Have an EMaC service contract, which I've had for over 10 years for Evans Halshaw dealerships. Since moving back up north 12 months ago, I've used Evans Halshaw Hyundai Warrington for service and MOT. Every time they have let me down with either no hire vehicle available or the car has not been valeted after a service. These are part of the service plan contract which they don't seem to know of or just ignore it.
If no hire vehicle was available, then why not inform the customer, at least the day before, so that's its not a shock/disappointment on the day.
As for valeting the car, every other Evans Halshaw dealership I've used has carried out without any problems.
Unless they can sort these problems out I will not be returning to this dealership again.