Evans Halshaw - Hyundai Doncaster Omdömen 

Dear Hyundai UK Customer Experience Team,

I am writing to make a formal complaint regarding the extremely poor service I received from Evans Halshaw Hyundai Doncaster.

My vehicle is still under warranty, and I brought it to the dealership because the engine warning light was illuminated and the Auto Hold/parking brake system was not functioning correctly.

I specifically reported the Auto Hold problem twice:

1. During the online check-in, where I clearly stated that the Auto Hold was not working and needed to be investigated.
2. Again in person when I arrived at the dealership in the morning to drop the vehicle off. My brother-in-law was with me at the time and heard me report the issue to the member of staff at reception.

Despite this, the Auto Hold fault was apparently not investigated at all.

What is even more concerning is that I was subsequently told that I had not reported the Auto Hold problem. I completely dispute this. I know exactly what I reported, and I expect Hyundai/Evans Halshaw to be able to check the records from my online check-in and the information recorded when the vehicle was handed over.

I find it extremely disappointing that I clearly reported a fault, yet the dealership failed to investigate it and then effectively denied that I had reported it.

Furthermore, I was charged £312, despite the issue I specifically reported not being properly investigated or resolved.

I consider this completely unacceptable, particularly because:

* The vehicle is still under warranty.
* The Auto Hold fault was clearly reported.
* The fault was reported both online and verbally at the dealership.
* The dealership should have access to its own online check-in records and vehicle service records.
* I was subsequently told that I had not reported the issue.
* I was charged £312 despite the reported fault not being properly addressed.

I am therefore requesting that Hyundai UK formally investigate this matter, rather than simply referring me back to the dealership.

I want Hyundai UK to investigate:

1. The online check-in record and confirm exactly what faults I reported.

2. The dealership’s internal records relating to my vehicle and the information recorded when I dropped the vehicle off.

3. Why the Auto Hold fault was not investigated despite being reported.

4. Why I was subsequently told that I had not reported the fault.

5. Exactly what work was carried out to justify the £312 charge.

6. Why I was charged for a vehicle-related issue when the specific fault I reported was not properly investigated or resolved.

I also request a full explanation of the £312 charge and a review of whether this money should be refunded.

I am extremely unhappy with the way I was treated at Evans Halshaw Hyundai Doncaster. I found the attitude of the staff at reception to be dismissive and unhelpful, particularly when I was told that I had not reported something that I had clearly reported both online and in person.

I do not believe this is an acceptable standard of customer service from an authorised Hyundai retailer, especially when dealing with a vehicle that is still under warranty.

I would like this complaint to be formally logged and investigated by Hyundai UK. Please do not simply close this complaint by referring me back to the dealership. I expect Hyundai UK to review the dealership’s records and provide me with a proper written explanation.

I would also like confirmation that the dealership’s records relating to my online check-in, vehicle inspection and reported faults have been reviewed.

I have lost a significant amount of confidence in Evans Halshaw Hyundai Doncaster as a result of this experience. I expect Hyundai UK to take this complaint seriously and provide a clear resolution.

I look forward to receiving your formal response, including an explanation regarding the £312 charge and the failure to investigate the Auto Hold fault.

Sîrbu Ionuț Sebastian
Reg nr: KY 71 UTR

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