Evans Halshaw - FordStore Bedford Omdömen 

I’m a self employed Electrician that needs a vehicle at all times so booked in with Evans Halshaw for work to be done while away on a weeks holiday.
Booked vehicle in for gearbox issue on 19th July.
No communication until we rang on 24th July (whilst on holiday) told they needed to order gearbox paid £4,000 in advance for gearbox.
Gearbox arrived 31st July. Received text to say truck is going in on 1st August.
1st August 9.55am receive text to say truck going in on the 13th August. NO explanation.
We rang them (they eventually answered after many tries ) and was told a job had over run.
Got to speak to manager after many attempts who DID NOT APOLOGISE for the delay. Told us he would be there when we came to collect the vehicle on Tuesday 20th August.
Took hire vehicle of hire.
Arrived at 5pm on 20th August to be told manager had taken the day off 😡.
Paid £3,414 before being given the keys.
Was taken to vehicle that was covered in dried on bird poo and low tire pressure warning light on. It looked like an abandoned vehicle. Was told that I had to take vehicle in that condition.
Drove 200 yards and a loud noise was heard from gearbox. WORK WAS NOT DONE TO AN ACCEPTABLE STANDARD.
Had to argue to get a vehicle as I had no vehicle for work.
Now 25th August and still don’t know when I will get vehicle back and STILL NO APOLOGY FROM THE MANAGER.

Excellent service provided by Jacob. Thank you.

Good sales team, very informative and not pushy at all. Kept us in the loop all the way through the sale and handover was good too. Explained everything and were very patient. Definitely recommend Evans Halshaw Bedford

David provided excellent service and assistance throughout the entire process of purchasing my car. Couldn’t have asked for a better experience!

I just want to say a very big thank you to Diana, Jacob and Deon for restoring my trust in the automotive industry. I’ve had some problems and they have done nothing but make me feel comfortable and confident again.

I am not the easiest person to please. I am difficult and they have done nothing but show understanding and met my needs.

I couldn’t recommend them enough. I have bought multiple cars from this showroom and they are yet to let me down.

I will continue to use them for any cars I need in the future.

Jacob Inskip is a fantastic person. He guided us throughout our process and gave us the best advise possible to suit our needs. He’s an honest man.

I've just purchased a Ford Fiesta Titanium and traded in my old Fiesta
Ekram Alom was the sale representative, I found him very approachable with a friendly professional manner.
He made the experience very easy, taking me through the stages of buying and trading in my car. He had full knowledge of the car I was buying and answered all my questions.
I left the showroom a very happy customer.

Excellent customer service making my business feel important and valued.
From the moment I entered the showroom and placed my order to the day of collecting my new Ford Puma, I was kept informed and treated to the level of customer care that made the whole experince very pleasant and enjoyable.

Fantastic service as always from Lauren and the team! Always looking out for the customer and going out of their way to help. Really grateful

It took seven calls over three days for a member of staff to pick up the phone and help me book my vehicle in for a service. I even phoned another section to see if the department had closed down but was just told they are busy but her would get them to call me. No one ever returned my call and I manged to get through on the third day on my seventh attempt. The staff on the day were lovely and helpful but the pre-cutomer service was awful.

Worst customer service

Recently upgraded my car from what can be best described as a postage stamp with an engine attached to a Ford Fiesta with all the mod cons, which to me is basically the difference between a hang glider and a fighter jet. Jacob was immensely helpful in setting everything up for me - having never bought a car before I was a little uncertain of what I was meant to do. I must also give credit to the Evans Halshaw cat, who seems to have received special training in being adorable and ensuring successful sales. Thank you all for making this an easy process and a positive experience throughout :)

Dealing with James made buying a used car straightforward and painless. He was helpful and quickly understood our requirements, sourcing the right car at the right price. He kept us updated on progress and guided us through the purchase stages. We are very happy with the car and would highly recommend James and Evans Halshaw Ford Bedford.

I met Ekrom Alom showed me all about the car. After all the saving, research and phone calls i got to Bedford and Ekrom had the final piece of a puzzle that enabled me to get my dream car
Ekrom Alom *****

Very friendly, great expert on the cars.

Jacob was an excellent salesman, very helpful with any questions about the vehicle, very courteous and explained the process from start to finish.
It is a credit to the company
and would recommend it to family and friends when looking for a new car.

Car had a faulty stop/start battery, the price for supply and fit was reasonable and staff very helpful. Car was fixed and they contacted myself at the time I requested. Brilliant.

Brought my Kia Stonic from Cerys Green and she could not have been more helpful, friendly and honest. Excellent customer service, not pushy with any added extras at all ☺️ A very trustworthy place to buy a car from, I would recommend 100%. Thank you Cerys!