Evans Halshaw - Ford Walsall Omdömen 

Should have been told once injector observed as faulty to replace it

If you value your sanity, your time, and your money, DO NOT buy a car from this place. Buying a vehicle from them has been the single worst customer experience of my life.Almost immediately after driving away, the car developed major, unacceptable faults. While selling a defective vehicle is bad enough, their post-sale behavior is genuinely shocking. Their customer service is nonexistent and the worst I have ever encountered. Trying to arrange a repair has been an absolute nightmare. They ignore my emails, completely refused to provide a courtesy car, and repeatedly promised to call me back but never did. They are impossible to contact, completely unaccountable, and treat you with utter contempt once the sale is made.They a should have fix the issues without causing significant inconvenience. Instead, they have caused nothing but extreme stress, disruption, and anger. This business operates with zero integrity. Save yourself the heartbreak and go absolutely anywhere else. You have been warned.

Great service department and great customer service from Francine.

Had a great experience with Evans Halshaw , brought a Peugeot 3008 , sales person was Theo gayle, he was brilliant and talked through everything thoroughly , would recommend to anyone looking to get a new car

Always fantastic service from Sharon at Evans Halshaw Walsall. Always friendly and polite and keeps you well informed through ever step, whether it's a service, MOT, or any other repair

Avoid avoid avoid.
They've done nothing right. Battery flat in main key, 3 attempts at valeting the car and still wasn't clean. Supposedly went to set up my monthly tax , £80 was taken from my account, dvla says car taxed until July 37, today I get a letter from dvla with monthly installments, £35 in August then monthly until July 27, and in the wrong name. ABSOLUTELY USELESS, CALL THEMSELVES CAR SALES. DON'T USE THEM, GET YOUR CAR FROM ANYWHERE ELSE. I'm now going off to spend hours trying to sort this latest fiasco out

AVOID buying a car from this dealership. It has been one of my biggest regrets.

The after-sales service has been absolutely terrible. The second time the car was driven (2 weeks after collection) the engine light came on, there was a wheel balancing issue, and the air conditioning was not working properly. It raises serious concerns about whether proper pre-sale checks were carried out before the vehicle was sold.

The vehicle had not been properly cleaned or prepared before being handed over. I had to pay for a professional valet, during which the worker informed me that in particular the back seats were very dirty. This raises further concerns about the level of preparation and checks carried out before the vehicle was sold.

The vehicle was sold to me under significant pressure. Despite having already paid a deposit, I was told that the car was in high demand and that I had to collected it quickly.
Once I brought the car back home I discovered many issues.

My car has now been with the Derby service team for around seven weeks, yet the issues remain unresolved. Twice the service team ordered the wrong parts. It has been 3 months since purchasing the car and I still have many unresolved issues.

Managers do not contact me and throughout this process I have had to constantly chase them to reply. Communication has been extremely poor, and the sales staff have been rude and dismissive. The lack of accountability and customer care has been shocking.

To make matters worse, I still have not received any compensation for the significant inconvenience, stress, and additional costs I have incurred.

This has been, without question, the worst first car-buying experience. I would strongly recommend looking elsewhere if you value good customer service and after-sales support.

Please do not respond to this review by simply asking me to get in touch. I have already made numerous attempts to contact customer services and raise my concerns, but I have received no meaningful response.

You have access to my customer details from this review, so I would expect your team to take responsibility and contact me directly to resolve this matter.

Brought a great car from here . Josh dealt with my purchase he was great on informing me on everything to make the purchase easy

Very disappointed with my recent experience at Ford Walsall. I specifically requested a full pre-MOT inspection so that any issues could be identified and fixed before the MOT, but the vehicle still initially failed because the headlamp needed adjustment—something that should have been picked up beforehand. The MOT also recorded a defective front wiper blade, yet it wasn't repaired or replaced before my vehicle was returned. When I queried this at reception, I was promised a callback that never came. I chose Ford because I expected a professional and thorough service, but this experience fell well below those expectations. I hope someone from the management team contacts me to explain what went wrong and how this will be put right.

Great service. Theo was patient and let me test drive a couple of cars until I had made my mind up.

I called the service department to check a service history on a car that I was about to buy, a lady called Francine took her time to diligently check the history for me and was really pleasant and excellent throughout.

I had no sales or financial interaction with the company, only an enquiry and they acted perfectly

Provide accurate information on cars being sold.
Offer a drink to customers and treat customers much better

Excellent customer service from Katherine Alexander from ford department walsall also explained everything in a good manner was very professional really good at her job ide of gave her 7 star 🌟 amazing customer service

I would just like to say what a credit to the company Narinder Rana is, nothing was to much trouble and we will definitely be going back in the future.
Michael Machin

I bought a car in September 2025, from the start this was a nightmare of a purchase. once they had received funds, nothing else seemed to matter.
The car delivery was shocking leaving the car with no keys on my driveway. The electric car had no charger, no matts no boot cover.
I was sent out a charger and boot cover - no matts.
I complained about the noise the breaks made to which they took it in for service,- eventually as Wakefield which were closest to me were extremely rude and evidently didn't want to take the car in. therefore it had to go to the original branch. This alone was distressing enough.
They said they would send me financial compensation due to the trouble and costs incurred while not having the car for over 2 weeks. However they re delivered the car and ghosted me. The breaks still made the same loud noise id mentioned. I've had the first MOT and it nearly failed the MOT. Advisory: service break imbalance requirements only just met. It would appear the breaking systems requires adjustment/repair.
In terms of consumer rights as this isn't something which would incur within 6 months ownership and would have been present at the time of sale i am entitled to repair or refusal of the car. However my Jon.Lowe ( Christopher Lowe) has said that as it is an advisory this isn't included in my consumer rights, which is false.

Great, convienient service

Brought a used ford, and they sent me off with a nail in one of the tyres, which was then found to be barely above legal minimum. This despite knowing I had a significant journey home. The tyre pressure sensors were indicating a problem on test drive, and they were trying to get me to top up the air myself on the way home, and were very pushy about the tyre insurance 'just in case you get a puncture'. Obviously cannot prove that they knew about this, but the 140 point check should have shown this up, never mind that they had moved the car for me to test drive, and could see the warning light for themselves.

I have received neither the promised refund from the dealership for the replacement tyre, nor have I heard anything back from evans halshaw customer service. Serves me right for thinking that a big brand would do right by their customers.

I called about a used car on Autotrader and made it clear from the start that I could only test drive and buy at the weekend. I was encouraged to pay a £100 reservation fee, which I was assured was fully refundable if I didn’t like the car or couldn’t make it in.

After nearly a week of communication, I was suddenly told they don’t do weekend handovers—meaning I couldn’t actually buy the car on the only days I was available. I asked for my refund. It took almost two days to get a reply, offering a vague “should” be able to do a handover on his day off. By then I’d found a local car I could collect on Saturday, so I declined and asked again for my refund. No response.

I called the dealership and was told the manager would sort it. Nine working days later, still nothing. I chased again, emailed the manager directly, and only then—late that night—received an automated refund confirmation. No apology, no explanation, no acknowledgement.

If I hadn’t chased three times, they’d have kept my money. Awful service, and I won’t consider them again. If weekend handovers aren’t possible, why not say so upfront—especially when I’d been clear from the beginning? A complete waste of time.

Sells team try to do their best (5 stars for them) but the mechanical condition on some cars , especially for which i wanted to buy (Alfa Romeo Gulia) was critical for 60+ k miles car 2017 .. with glued/ siliconed front bumper , oil leaks around engine bay , hoses from radiator holds on zip ties x 6 (whic they said its normal - no its not , should be brackets doing that job) … loosed clamps .. not to mention that there was no sign of being serviced , just stamps on the service book … and all that for 14k was really disappointed because speaking for myself like car lover , fixing cars not a full time mechanic, ex valeter and all that crap around most of the dealerships is just not acceptable. Looking for a good car for the money from around 3 months and will keep looking somewhere like small privet run business companies.

And yea , check the cars before signing any contracts for less headaches in future (open the bonnet, checks for leak , test drive the car!)