Evans Halshaw - Citroen, Jeep, Fiat and Abarth Hull Omdömen 

I have emailed and called but received no reply from J Burnett, C Barley, S Kelly.
Terrible service.
Abarth 124 LM67 NJZ.
I will escalate to the Ombudsman.
Caveat emptor!
A simple request, refund for a warranty.

I want to say a huge thank you to Scott from Citroen hull, who looked after me when I bought my Mercedes GLA. Buying a car is a big decision, and Scott made it feel far less stressful than I expected. He was honest with me from start to finish, even when things changed along the way, and he always kept me updated so I never felt left in the dark.
I called him many, many times with questions, and every single time he was ready to talk, patient, and never made me feel like a bother. He explained the finance and the add-ons clearly and never pressured me into anything. I felt genuinely looked after.
Thank you, Scott. I'd recommend you to anyone buying a car from Evans Halshaw.

The lady at reception. Was very helpful and friendly.
Answered all my questions. Got to say she Knew everything I.asked her

My car had not been washed following the service and my wipes had no water in them.
Thanks

Good service

TOP SERVICE AS ALWAYS BEEN USING THEM FOR LAST 10 YEARS WOULDN'T GO ANYWHERE ELSE.

Great service from booking in to collecting vehicle. Rachael the service advisor kept me informed of my vehicle progress and ensured I had received the health check and video. Satisfied customer

The receptionist was very friendly and kept me informed of progress.She took me out to find my car as the car park is big and busy

Evans Halshaw MG dealer at Priory Park in Hull... I originally called to enquire about what deal they might have. Spoke to Maheed who was very helpful. He emailed me various offers that fitted my budget and requirements. After reviewing them I called again to arrange appointment for test drive of 2 which I was interested in. The appointment was relaxed and informative and after the test drive I agreed to purchase a car. There was a slight delay with financials but eventually the deal was done to my satisfaction. I feel praise is due to Maheed for his help and to the Finance Manager who also helped structure my package to my requirements. The car is superb and I'm very satisfied.

Excellent all round. Easy to book, easy to communicate and top notch MOT experience.

Booking in was easy. Video assessment of car a good idea and useful.

Was quoted £186 to diagnose excessive handbrake movement! It's a cable that needs slack/stretch adjusting. Told 'em not to bother...extortionate price for the sort of job my local garage would do as part of a service.

Disappointing experience from purchase to aftersales, with one notable exception.

I recently purchased a used Audi A3 from Evans Halshaw and unfortunately the experience has been far more difficult than I ever expected, I specifically chose to buy from a main dealer to make the process as smooth as possible but this decision has cost me my sanity over the past couple of months.

When I collected the car, several things that had either been promised or should reasonably have been addressed were not. The car had outstanding bodywork issues despite repairs having been discussed, it was not prepared to the standard I was promised, and several items were missing, including the owner’s manual, parcel shelf, boot bag hook and a silver air vent surround. I ended up purchasing a replacement vent myself for which I was promised a refund that has still to this day not been processed.

The aftersales experience has been particularly frustrating. I have spent around a month and a half repeatedly chasing outstanding issues and raising complaints, often having to follow up multiple times before receiving a response. I ultimately had to return the car to Hull for further repairs, despite having already raised the issues before and around the time of collection. The repairs have improved the car, which I appreciate, but even after returning it there are still a couple of minor cosmetic issues that have been missed.

There is also an unresolved discrepancy regarding the car’s service history. During the sales process I was specifically told that additional service history existed, but when I obtained the vehicle’s digital records directly from Audi, that history could not be substantiated. Evans Halshaw has since been unable to provide the additional records. This is particularly disappointing when purchasing a used vehicle, as service history is an important part of a car’s provenance and value.

I have also incurred additional costs as a direct result of having to return the vehicle to Hull, including fuel for the courtesy car and Humber Bridge tolls. Despite raising a goodwill request in light of the overall experience, I have still not received a substantive response regarding this.

I want to be fair and acknowledge that some of the staff I dealt with were polite and helpful, and the bodywork was ultimately improved. However, the overall experience has involved far too much chasing and inconvenience for something that should have been a straightforward used-car purchase.

One person who deserves particular recognition is Donna Stocks.

Donna happened to answer the phone when I called on the Saturday morning before collecting my car because I was understandably anxious about whether the repairs had actually been completed properly. She was incredibly kind, patient and compassionate, and unlike my previous experiences, I genuinely felt that she listened to my concerns and wanted to help.

Most importantly, Donna actually followed up as promised. She contacted the relevant people, came back to me to confirm that the car was looking good and also confirmed that the missing parcel shelf had been fitted. This was the only completely positive and reassuring interaction I had throughout the entire process, and I really hope her efforts are recognised because she demonstrated exactly what good customer service should look like.

Unfortunately, one excellent member of staff cannot outweigh the wider experience I have had with the dealership. I would strongly recommend that anyone considering purchasing a used vehicle from Evans Halshaw makes sure that every promised repair, item and piece of documentation is confirmed in writing before handing over any money, and thoroughly checks the vehicle and its history before accepting it.

I sincerely hope my remaining issues can now be resolved, but based on my experience so far, I would think very carefully before purchasing another vehicle from this dealership.

The sales team were extremely helpful from start to finish

Bought a Smart Fortwo online from S…. H…… car was delivered misdescribed and faulty. After a long fight the car was collected on the 17-6-26 Todate still no refund. I had hospital appointments which I had to cancel but they don’t care and they are aware.

The efficiency, price, customer service

If I could have give zero stars I would. The first staff i spoke to was borderline rude, and blatantly ableist.
Staff did not listen to what the issues I’ve had with my brand new vehicle, got completely the wrong end of the stick, ans went on to ridicule the notion ~ even though this was not wasn’t I’d told them at all. It was the RAC who came out to the vehicle and stated what needing doing - basically after an issue with the battery, the vehicle was left with the batter not attached for at least 7 hours. His exact words that the vehicle needed a system recalibration ~ he was stood there with a laptop, but said he wasn’t able to do it, and that some systems (like crash detection) were not working and there would be warning lights on the dash. This was not done despite us sat waiting several hours.

Very helpful staff. Nothing too much trouble. Kept me informed about my car

Issue with Evans Halshaw in Hull.

There was a recall for a C3, no appointment for several weeks. I was flexible so I combined the recall appointment with the annual service and MOT. Less than a week after the service there are several faults, and had only driven back from the service. Now I need to wait for 3 more weeks for a diagnostic appointment and I will have to pay for it!

The reception says that they can’t be sure that it’s not a problem from the service, but that they expect it is unlikely.

However, they did not listen to my concern, a concern which I think is reasonable, that they had the car for a service and, after making a mistake or simply not checking a system, less than a week later several faults are detected.

This raises serious concerns about the capacity and capability of the Evans Halshaw in Hull.

Every thing was good The lady on reception was really helpful

All round completley diferent experience, if you have been disapointed going here before, its worth giving them another go as there has been a masive change in personell which i can guarentee will change you experience