Evans Halshaw - Citroen Doncaster Omdömen 

My experience with Evans Halshaw Citroen Peugeot Doncaster regarding a recent car purchase has been incredibly disappointing and is now escalating towards legal action due to the company's complete disregard for consumer rights.
On 22nd May 2025, I purchased a Citroen C3 1.2 Pure Tech PLUS Euro 6 (s/s) for £12,991.00 plus additional policies. This car was advertised on Autotrader as having one previous owner, yet upon receiving the V5 document, it clearly stated it had three previous owners. This is a blatant misrepresentation and significantly impacts the car's future resale value.
What is even more concerning is that we have since learned the dealership was aware of pre-existing starting issues with this very vehicle. We understand a previous lady had bought the car, experienced starting problems, and the dealership agreed to buy it back from her. Why was this not fixed, and why was the car then sold to me with these unresolved defects? The fact that your sales advisor emailed us an alternative C3 just 6 days after our purchase agreement strongly suggests the original problem was never resolved and resurfaced during the car's servicing (which we note was outside the recommended warranty period).
Since taking ownership, I have personally experienced the car failing to start on 5 separate occasions. This confirms that the fundamental defect remains unresolved and the vehicle is not reliable.
The Consumer Rights Act 2015 ('CRA') clearly states that a car dealer must supply a vehicle that is 'as described,' of 'satisfactory quality,' and 'fit for purpose.' Due to the misrepresentation regarding previous owners and the persistent, unresolved starting defects, this vehicle does not meet these conditions, putting Evans Halshaw in breach of contract.
Crucially, as these significant defects occurred within 30 days of purchase, I am legally entitled to reject this vehicle and demand a full refund of the purchase price. I formally requested this in a letter on 15th June 2025, sent directly to D***** M********* expecting payment within 14 days.
Despite a previous complaint letter on 5th June to Sales Manager C********** S*********** (who has failed to respond or return calls), and a message sent via Eva Halshaw's online website on 12th June (with a promised call on 15th June that never materialised), the company has utterly failed to address this critical issue.
I demand an immediate resolution and full refund within the specified timeframe. Please be advised that if this matter is not resolved within twenty-eight days from my letter of 15th June 2025, I will have no alternative but to commence legal proceedings to recover all losses incurred and will also be reporting your business to Trading Standards and the Motor Ombudsman.
This highly unsatisfactory experience, marked by misrepresentation and a failure to uphold consumer rights, makes me strongly advise others to exercise extreme caution when dealing with this dealership.

NOTE - FULL MANAGERS NAMES HAVE NOW **** OUT, AS THE COMPANY WANTED MY FEEDBACK REMOVED AS I HAD GIVEN MANAGERS NAMES! MAYBE THEY SHOULD BE MORE INTERESTED IN TREATING CUSTOMERS FAIRLY AS PER CUSTOMERS LEGAL RIGHTS!

Smooth and professional

I was served by a kind and helpful man called Ben at Evans Halshaw, and I couldn’t be more pleased with the experience. He took the time to explain everything thoroughly and answered all my questions with patience and clarity. Ben also managed to get me a great discount on my car cover and secured a brilliant price for the car itself. His customer service was outstanding from start to finish. Highly recommend!

Ben spent the time to listen to my needs and understand what I wanted out of my new car. He showed me how to use the electrics as they were different to my old car and as I’m changing to hybrid offered me 2 test drives (on the day of looking at car and on collecting) to get used to this.

Friendly and helpful staff - Ben was amazing at finding a car in budget fitting my families needs.

Very happy with the service

Really good service from everyone. Ben kept us informed throughout the process. Thank you everyone. Will definitely come here again

Servicing of the car done well within the time allocated.
Loan car was good.
Everything worked well.🙂

Staff brilliant as usual .car serviced and cleaned . Overall a good day all round.

I bought a car recently at the Doncaster branch, great experience made easy with detailed information from Zoe. Three weeks in I am extremely happy with the advice choice, exceeded my expectations.

Very polite, efficient and helpful

The service was done in the time stated

My experienced is short and sweet .However the Rotten smell in Doncaster evans halshaw is really bad .

I have 5 stars as the customer service was brilliant. I was able to get the work carried out whilst waiting, this really suited me.

Everything was amazing

Happy customer Happy car. Right from first point of contact I was listened too and felt confident in placing my 15 year old car in for repairs . Best decision as my car runs like a dream now

nothing to much

Very friendly and professional. Had the option of a waiting appointment which was very good.

Booked my Berlingo in for a diagnostic check. Charged me £156 and quoted £1600 to replace Clutch plate & Flywheel that they supposedly found via their diagnostics. Took it back to the dealer I bought it from and they did a diagnostic check which identified only a problem with the electronic accelerator pedal. £170 later, all fixed. Letter of complaint to Evans Halshaw completely ignored. I should have known better than to take my car to a main dealership.