Eureka Forbes Omdömen 

I wouldn't even give this half a star if I could. The service is absolutely third-class. It's been 10 days since I raised a complaint, but no engineer has visited yet. The complaint is still open, and there has been no response from the Eureka team. My suggestion to everyone is: don't buy this product. Their after-sales service is extremely disappointing and will only cause you trouble.

They don't deserve even single or half star..The worst ever services i experienced. They don't have well qualified technicians. They don't provide service on time.. I registered a complain on 25th July still today on 3rd august no technician visited my place Ans solve the issues.. i called customer care 50 times also i called technician assigned to me 50 times but no reposne..do not get into this company they are fraud and cheating customers..i have complained in consumer court for the same

I am compelled to write this in the hope that someone at Eureka Forbes finally takes ownership of an issue that should have been resolved immediately.

I purchased an AQUAGUARD ENRICH NEXEN RO+UV purifier, delivered on 14 July 2026 and installed on 15 July. It started overflowing immediately. Your authorised technician confirmed a defective sensor and recommended replacement.

Since then, I have made 20–25+ calls, escalated to Customer Care, Grievance Officer, Escalation Team and Case Manager, yet I have received only repeated assurances of resolution within 4/12/24 hours or by day-end. The only response now is “under approval.”

Why does a replacement require endless approval when your own technician has confirmed the defect?

I purchased the purifier for an immediate requirement, not to spend weeks chasing Eureka Forbes.

I urge senior management to intervene immediately.

They dont deserve even single or half star..The worst ever services i experienced..they dont have well qualified technicians..they dont provide service on time.. i registered a complain on 25th July still today on 3rd august no technician visited my place ans solve the issues.. i called customer care 50 times also i called technician assigned to me 50 times but no reposne..do not get into this company they are fraud and cheating customers..i have complained in consumer court for the same

Eureka Forbes softener and RO are of the worst quality and provide very poor service. I recommend not buying their products because they are of very poor quality. After-sales service is also lacking, as they do not answer calls for service.

I placed an order on EurekaForbes.com to purchase a new water filter. Since placing the order, I have made so many follow-up calls to Eureka Forbes customer support. Every time I contacted them, I had to wait approximately 10–15 minutes to speak with a representative. Initially, I was repeatedly assured that the product would be delivered. Subsequently, I was informed that the order would be cancelled and that a full refund would be processed. It has now been around 20 days since the company promised to cancel the order and process the refund, but I have neither received the refund nor any clear timeline for it. Every follow-up results in vague explanations such as the refund being “in process” or that a “warehouse report is pending.” Despite my repeated efforts, the matter remains unresolved. The company has failed to deliver the new water filter, has retained my payment of ₹7,200, and has also retained my old water filter collected under the exchange offer.

Very poor service. I registered a complaint on 27 July, but no technician has visited yet. Technician informed me that they will not visit before 5 August. Such a long delay for an essential water purifier service is unacceptable. Very disappointed with Eureka Forbes' after-sales service.

You will regret buying from this company! The quality of the work is poor, and there is absolutely no customer service.

There is no such thing as customer service. There is only one number to contact, and all they ever tell you is, “I’ll check and get back to you.” They make promises, and then they stop answering your calls. There is no company number or any other way to contact them.

Everything is handled through one single number, which is either unanswered or you are simply told, “I’ll check,” and nothing ever happens.

I strongly advise you not to buy from them. You will seriously regret it afterward.

The service is extremely bad. Gave request for water leak atleast 2-3 times. The service person despite booking doesn't show up, even if they do, they take otp and leave without service claiming to come tomorrow or some other day. It has become a constant pattern. If you are unable to provide service why claim to be the best?? If this keeps up then we would definitely consider removing your machine. It's to be noted that we wouldn't recommend this company to anyone, as the after sales service is terrible.

Service of EurekaForbes is very bad. Since last 15 days complain registered but they have not provided the service. Wary day I am calling 15 times in a day but no solution. So, I will strongly suggest not to buy Eureka Forbes product.

It's soo bad that they don't respond to calls for services, I've been calling since morning even yesterday i called them. I called them literally 20 times, because we have a leakage which was already repaired by them and is still leaking because it was not repaired properly.
Such a disappointment shii

I purchased a Silver AMC on August 23, 2025. Yesterday (July 27, 2026), I registered a service request. However, both the customer care representatives and the local service team refused to provide the AMC service unless I agreed to replace the filter.

This is very disappointing. I purchased the AMC with the understanding that periodic maintenance, including filter cleaning, would be provided. After only 11 months, the service team is unwilling to clean the filter and is instead forcing me to replace it. This is unfair and appears to be misleading customers.

It's a very bad company.Took my money and not giving filters.I request all not to buy any product of Aqua guard.No one cares.This company should be closed

Don't buy eureka forbes water purifiers. They r fraud! Their sales team scam people. Be aware

Don't buy AMC they not able to give service not responding customer care wastege of money

I feel trapped by Eureka, the name is big , in the name of service they are cheating. After sales service is very poor. The people's in service are not good at all. In the name of " service extension " they are cheating and grabbing money, without giving service.

Eureka customer care is like talking to ai bot. They will keep repeating the same thing over and over without sense. Best to avoid Eureka products. My vacuum bot not serviced for 2 months. Amc also not done due to number issues. Bit all money got.

I would like to give a big zero star to Eureka Forbes water purifier after service, I bought gold AMC previous year after repeated follow up and unlimited calls their technicians came once for the whole year , this year I was persuaded that after I pay online for the AMC their technician will give a call and they will come and do the service but it’s more than a week and after multiple calls and service request no body bothers, I doubt this is genuine or just a scam

@EurekaForbesCare Absolute worst service. My water purifier is not working and I filed a complaint a week ago. Your team was supposed to visit on 23rd July but nobody showed up or even called.