ETS Global Omdömen 

Problèmes de connexion et de configuration: 1 heure avec leur chat.
Du coup, entre l'examen et la configuration: 3h30.
A la fin d'une partie je vais aux toilettes: test invalidé !!!
Pour quel examen ou concours ne peut-on pas bouger pendant 3h30 ?

I purchased the TOEFL Home Edition, offered by ETS (Educational Testing Service), for June 15th and June 24th, 2025. Unfortunately, I was unable to complete either exam due to serious technical issues entirely caused by their system, resulting in significant financial, academic, and emotional damage.

On my first attempt, on June 15th, the test was abruptly closed due to technical failures. I immediately contacted customer support, but after an unreasonably long wait, I received an automated response completely unrelated to the issue.

After insisting, ETS refused to issue a refund and instead offered a voucher valid only for the same day it was issued, making it completely useless. On top of that, the next available date to reschedule the exam using the voucher was two weeks later, which was unacceptable given my tight deadline to submit the English certificate to my university. This situation severely impacted my academic plans.

As a result, I was forced to pay for a new test scheduled for June 24th, only to experience exactly the same technical problem again. The test window closed by itself with no explanation, and neither the proctor nor technical support could solve the issue. Even the chat support (Anita) was unavailable and non-functional the entire time.

It’s important to mention that I strictly followed all technical requirements: ran system checks, uninstalled every app that could cause conflicts (Zoom®, Skype®, Microsoft Teams®, etc.) and even tried taking the exam on a different computer with a newly created user profile — and the same issue persisted.

It is absolutely clear that this is a complete failure on the company's side. They failed to deliver the service on both occasions, refused to issue a refund, and forced me into extra costs, causing serious financial, academic, and emotional damage.

J’ai passé un test TOIEC, le 10 juin, les inspectrices étaient très désagréable, non compréhensive et hautaines dans leur remarques. Je cite "on vous l’a déjà dit 50 fois". Et pas de au revoir quand on part. À fuir !

Ets euro truck simulator

Plusieurs relances ont été faites pour avoir seulement une réponse me disant que le test est invalidé. Aucune raison ne m'a été communiquée et me demandent seulement de repayer un test.

Hors de prix pour un simple test en ligne et un service déplorable. À fuir

I paid over 400 euros for the TOEFL iBT test and an extra prep course, expecting reliable service from ETS. Instead, I encountered a serious technical issue that locked me out of the prep platform. Despite contacting support a week in advance, I received no response until four days before the test, when they finally replied via chat — and admitted the issue was on their side.

To make matters worse, calling ETS support led nowhere — after explaining the issue, the representative simply hung up on me without resolution or follow-up.

My boyfriend, who works in tech support, investigated the login issue and confirmed it was not a browser or cache problem, but rather a bug in ETS's own system. Still, they offered no real solution, and I lost the only time I had available to study (I work full-time and had specifically scheduled my prep time in advance).

ETS has failed to deliver the service I paid for. I’ve requested a free test reschedule while they attempt to fix the issue — if that’s not granted, I will seek a full refund and take the exam elsewhere.

For an international testing provider, this level of customer service is unacceptable. I would strongly caution others to think twice before trusting ETS with their time and money.

Entreprise malhonnête qui ne pense qu'à s'enrichir... et se moque de l'attestation qu'elle délivre puisqu'elle ne veille pas à la bonne maintenance du matériel technique et se contrecarre de savoir comment sont surveillés ces tests.
Ma fille a pensé un test le 15 mars. Elle a écrit tout de suite pour bien préciser les questions pour lesquelles elle a rencontré des difficultés techniques (elle n'a tout simplement pas eu accès aux audios). Depuis, absolument aucune réponse d'ETS global, j'ai appelé plusieurs fois et à chaque fois, une personne différente me dit qu'elle va m'apporter une réponse qui ne vient jamais.....

Je tiens à exprimer ma grande déception envers ETS Global et son sous-traitant ProctorExam. Lors de mon examen TOEIC, j'ai rencontré des problèmes techniques de connexion avec le service de surveillance en ligne ProctorExam, ce qui m'a empêché de passer l'examen dans des conditions normales. Après avoir contacté leur support, il a été confirmé que le problème venait de leur côté et qu'un voucher me serait renvoyé gratuitement et j'ai finalement reçu un refus par mail me signifiant que le lien de vonnexion m'avait été envoyé alors que non. J'avais pourtant effectué toute les configurations nécessaires.

Malgré cela, ETS Global refuse de m'envoyer un voucher gratuit pour repasser l'examen, et ce, bien que la faute n'ait pas été de ma part. J'ai été dans l'incapacité de passer l'examen à cause d'un problème technique sur lequel je n'avais aucune prise. Cependant, le service client a été intransigeant et n'a montré aucune volonté de résoudre la situation de manière juste et équitable.

Il est inacceptable que ETS Global refuse de reconnaître le problème et de prendre des mesures pour le résoudre, en particulier après confirmation du problème avec leur prestataire. Je déconseille vivement cette plateforme et ce service si vous recherchez un soutien technique fiable et une gestion correcte des incidents.

Expérience très décevante. Je ne recommande pas du tout.

Lucie nous a accueilli chaleureusement de manière à nous mettre à l’aise pour le test.

Un organisme qui arnaque ses clients, le service client en a rien à faire de vous et ne fera jamais rien !!! FUYEZ, ne leur donner pas d'argent !
C'est la première fois que je mets un avis négatif sur une entreprise, et c'est amplement mérité !

Lucy et jean pierre on été supers, ils nous ont bien expliqués et accueillis.

Le test était plutôt facile, mais il est vrai que de tous passer à l’oral en même temps peut être déstabilisant, mais s’entraîner dans de tels conditions peut être bénéfique quant à notre concentration

I took the TOEFL test on February 2nd because I needed my scores for a February 15th university deadline. ETS advertises that scores are available within 4–8 days, but mine were delayed with no explanation. The website said to contact customer support, so I did—but that was completely useless.

I called multiple European numbers, and while they answered, they had no information and just told me to call the U.S. So I had to call America from Germany—first number? They picked up but had no idea what was going on and just gave me another number to call. Second number? No answer. When I finally reached someone, they just read me the same generic information from the website. No actual update. No explanation. No email responses.

When I called again, hoping for real help, the agent was extremely rude and told me, "You called on the 6th, count how many days have passed—why are you calling again?" Absolutely unacceptable.

This was the worst experience I’ve ever had with a testing service. If you need your scores on time and expect even basic customer support, DO NOT rely on TOEFL. I would never recommend this to anyone.

It's funny and tragic that an organization as greedy and morally corrupt as ETS can enjoy a non-profit status in the US and grow to the point of being the world's largest private educational testing and assessment organization.

One could write an entire dissertation about their unscrupulous business practices, but, if I had to talk about one, that would be the recurring fee they charge TOEFL test takers every two years for the "privilege" of maintaining their language proficiency.

I took the TOEFL iBT about a year ago. I never used my score after the test because my life took a different direction but I didn't regret paying a hefty price of $200 to see the result of my decades-long learning journey.

Recently, an opportunity came up and I wanted to put that score to some good use. Imagine my horror when I learned that I couldn't even access the pdf of my score anymore. It turned out, you need to pay and take that test again for that download "luxury". They use a nonsensical justification for this approach. They say they do it to ensure they provide current and accurate information about your language skills. It's pretty obvious to any person with some education and worldly experience that this is just a paltry scheme to make some extra profit for themselves. I paid $200 for my test because I didn't download it at the time, and now I will never have that chance unless I retake the test. I can score much higher after living in the US for several months and fully immersing myself in an English-speaking environment all this time. That would, however, go against my goal of not supporting this organization again in any way.

You might find me a fool and laugh because this could've been avoided if I just downloaded that pdf file but my story is just one among the many other people who've been wronged by ETS in one way or another.

I mistakenly selected the additional score report option on the ETS website, two days before my test, due to unclear instructions regarding free recipient scores.

As the ETS service sent an email offering 04 free score reports, I believe this was my right and I shouldn't have to pay the fee. I requested a refund although ETS has not resolved the issue, and I feel their platform lacks transparency, leading to unnecessary charges. I feel deceived.

Bon accompagnement du personnel mais certaines nuisances m’ont désavantagé quant à la réalisation de mon test.

Mon gros souci avec ce centre j'aimerais savoir comment sont corrigé et car je pense que ya un truc qui tourne pas bien on dit on a une note on ne sais pas comment ce truc est corriger j'ai passé jen'ai pas trouvé très dur l'examen le score que j'ai l'impression d'être un débutant alors j'étais contente à ma sortie j'ai demander un recontage de mon score aucune nouvelle de leur part est ce que ya d'autre personne dans mon cas je suis un peu perdu.

Un accueil bienveillant nous a été réservé.
Marie Christine et son collègue sont efficaces et très aimables.
Cela n’est pas négligeable lorsque l’on passe un examen.
Proche du métro, les locaux sont propres.
Le matériel est désinfecté aussitôt qu’un candidat termine son examen.
Merci

My wife had a very bad experience recently! She had an English exam with a foreign national from South Asian who had a very strong foreign accent and had some difficulties speaking in ENGLISH!!! These factors do not help when the exam is for people trying to pass an English exam. The Examiner was 15-20minutes late which caused further anxiety for my wife.

Prior to the exam, my wife read all the rules requires to prepare for her exam environment at home, which she followed.
However, for the first 60-70 minutes of the exam she spent:
- Showing the examiner, what items of clothing she was wearing and had to remove her jumper.
- Reviewed all 4 corners of the examination room (but this was expected as mentioned in the exam rules).
- Was told to remove her earrings and asked to show her tattoos (fear of exam answers on her body).
- Reviewed my work desk (this was also expected as mentioned in the exam rules).
- Repositioned her desk so that door could be seen in the camera (not previously mentioned in the exam requirements), this took 10 minutes.
- Removed all cupboard draws close to her computer.
- Had to open all the cupboards and draws in the room for inspection.
- Was forced to remove religious bangles from her wrist.
- And finally, was told to cut sentimental friendship bracelets from her wrist which she did (and which I am very angry about with the examiner, WHY was this required!!!)

During the exam the communication cut off numerous times and the examiner blamed the connection problems on my wife, even though other families in my house (myself) at that time had no problems. The examiner also accused my wife of cheating due to communication problems. This communication breaks caused endless confusion for my wife during the exam, and she lost confidence.

The whole exam was a disorganised mess and a disaster. She failed her exam due her loss in confidence, harsh interrogation techniques before the exam and total confusion during the exam due to communication problems and being unable to understand the examiner due to the examiners broken English and accent. When the exam ended, and the results were provided, my wife was immediately asked by the examiner if I wanted to take the exam again; and explained that there would be a discount if she paid for the second exam at that moment. Pushy sales tactics and fraudulent behaviour. Unfortunately, my wife was pressured into purchasing another exam, which is due in 2 weeks.

Very disappointed with ETS, taking advatage of others when they need support and guidance.

Très bon centre d’examen avec de très bons encadrants notamment Jean Pierre, qui a été adorable et rassurant.

Le procédé permettant de passer le TOEIC à distance est tout simplement hors sol, décourageant même pour un geek.
j'ai abandonné après avoir eu la chance d'avoir quelqu'un au fil, et mettre rendu compte de l'ineptie du process.
Perte de temps, à fuir