Ermoleve 

Terrible quality and they refused to refund/send back my item. Awful comms, they ignored emails.

Items did not arrive in time, this is because it is drop shipped. My item arrived in a ali express bag! Very cheap, market store style jewelerry. No attempt to hide the fact it is from ali express! Will be getting a refund. Items not as described and not hallmarked silver as shown.

SCAM OF A COMPANY, AVOID!!!! I placed an order weeks ago but still haven’t received the item, the tracking now shows my parcels been “delivered” to a parcel shop yet I selected home delivery and therefore cannot track this down as it requests the postcode of the parcel shop in order to collect the item, the team don’t respond to any emails or queries, the AI bot claims a team member will be in contact within 24 hours yet I still haven’t heard from anyone.

Will not respond for refunds and returns

Taken three weeks for the necklace to arrive following numerous emails/phone calls.
It finally arrived. I thought the little bag it arrived in was pathetic and cheap. I thought the necklace was pathetic and cheap looking despite the high cost of £80/90.00.

These 5 star reviews are fake. Too many posting just one review.

I spend £160 on a Xmas present with this company. Sent via Evri - parcel lost (stolen) at the sub office but there seems to be a reoccurring pattern of this from other reviews.

Company isn't responding to any email or chats via the shop app.

It is a scam. Avoid at all costs. I'm having to do a charge back through the bank.

Partner ordered a gift from here in November spent nearly £200 still not arrived contacted evri who still haven’t replied back and to get in touch with this company is impossible was told he would be contacted within 24-48 hours still had nothing doubt he will ever get his money back go and order elsewhere and don’t waste your money

I have paid for 2 items in November and received neither. Ermoleve just blame Evri for not delivering and are no longer responding to requests for updates. AWFUL service.
I'm beginning to suspect a scam

I placed an order on the 7th of December and was told I would receive a tracking number. My parcel has not arrived and I can’t even track it.

I have emailed several times and haven’t had a single response back. I have now tried to reach out via tiktok and Linkedin however, I am doubtful that I will ever hear back.

I have ordered a clover bracelet as a gift for Christmas and this is extremely disappointing. Never in my life have I had such an awful experience with an online company. I really am frustrated with the lack of communication from their team!

Absolutely abysmal service. May as well not even have customer support because they’re useless. I’ve contacted them three times about an order placed back in November and Evri has supposedly picked up the order since the 3rd December with nothing but an automated reply. God knows what’s taking them so long as there’re based in the UK?? (I have a sneaking suspicion it’s dropshipped products from China) I was a bit skeptical about ordering from them but decided to trust the process and look where that’s gotten me. AVOID AT ALL COSTS BECAUSE THEYLL TAKE YOUR MONEY BUT WONT GIVE WHAT YOU PAID FOR!

Extremely unhappy!!!
Ermoleve is hard to get hold off only after many emails and chasing they keep saying they are looking for my order ans then nothing. No updates no care.
Bought 2 bracelets for a gift which now I missed and maybe never will recieve. I have 1day left to find a gift for my mums birthday. No updates from ermoleve!
It's like they don't care at all.
I can see from reviews that I am not the only one and they can't be bothered to fix the issues. And they call themselves luxury. Absolute rubbish service . Don't even bother

I have contacted this company MULTIPLE times in regard to a missing order.
Evri have supposedly had my order since 24th November but no attempt of delivery has been made. I have an Evri incident number but there is no way to actually speak to a real person at Evri.

I have emailed the company multiple times regarding this issues, giving them all my information and I have had no helpful response!

Please can someone contact me ASAP

I purchased a necklace back in November, the courier company left it insecure so I never received my item. Countless messages between the courier and company and getting nowhere. I had to purchase the item I wanted elsewhere as i never received it. Customer service don't seem to reply to messages. All I want is a refund or alternative item. Having read other reviews I'm wondering why I have been so unlucky!? 🤔

Ordered the Alhambra gold necklace. Order did not arrive. Customer services were extremely rude. Friend ordered around the same time. She shared that her necklace was extremely poor quality.

DO NOT ORDER. COMPLETE SCAM.

My boyfriend ordered me a necklace as a gift. It came and does not look like what is shown on the website. Looks very cheap quality. He has emailed regarding processing a refund. They emailed back and asked for pictures which he sent a week ago and now has had 0 response. He is going to be contacting the consumer ombudsman and report them if a full refund isn't issued.

Also notice how many of the 5* reviews seem fake. Its odd how they only have 5* or 1* reviews

Very very bad experience with this shop. I have contacted Klarna several times and I have proof for that. The issue didn’t solve. They blame each other! They didn’t refund the entire amount I paid for the necklace. I have sent proofs, bank statement, anything they asked for and they still didn’t refund properly! I still didn’t get my money back and I totally don’t recommend them!

Where do I start? Took 3 weeks nearly to arrive with no response when I asked via email. When it did it was in a clear tiny bag in a Chinese box. It was tarnish, bag quality and also dirty! Absolute cheap rubbish they are claiming gold plated. Have emailed 4 separate times, started chat logs and got absolutely nothing until I opened a case with klarna. After this, “Victoria” responded twice on the same day about refund/replacement. Since then, two weeks ago nothing has materialised from that email. Been 21 days today since reporting and over a month since the initial complaint. I would never ever recommend this company.

One star is too much, absolute scam! Whatever you do save your money. I have emailed countless times regarding my delivery, I get the same answer every time, it's in transit! Absolute rubbish, it was supposed to take between 4-6 days, that was 2 weeks ago, this is a scam people, please read other reviews!

This company is a scam. I paid £70 for a clover bracelet which turned up in a plastic wallet and very poor quality and looked like it came from china. Tried to contact them to return and no response.

This company is a SCAM

DON’T ORDER! The send cheap items from China that look nothing like that on their website. I ordered two bracelets which were so bad that they went straight in the bin. The one star is for the fact that it actually arrived two weeks after ordering. Shocking but I learnt my lesson; a very expensive lesson.