Ermoleve 

Placed and order and I’ve not got a confirmation. I’ve gone back to the online chat and it says I have no order placed but I’ve been charged!! I’m not getting a reply from them!!

Really love the quality of these bracelets they look just like the real thing! Worth the wait as postal time can be a little long. I’ve got 2 myself and bought one for my friend for her birthday and she’s thrilled to bits with hers. I’ve worn mine constantly since getting them and even in the shower and have had no fading in colour at all. Love them, will definitely buy more! 🥰

I wish I would've read the reviews about this horrible company before venturing into buying anyhting from them. It has been the worst experience. DO NOT BUY ANYTHING FROM THEM

I bought a moissanite bracelet, which was part of their luxury collection. The bracelet didn't fit, so I requested a return for a different size. I had to go out of my way to prove the bracelet was undamaged, despite requesting the return on the same day it arrived. This was eventually resolved, and I was given an address to return. It is clear at this point the company has no ties to the UK and is purely a Chinese company, so their marketing is pure lies. The packaging was also terrible. The new bracelet did arrive in the new size eventually, but took a long time. When it did, I was initially pleased with it. However it broke after 4 weeks of wear - not suitable for a bracelet marketed as luxury and cost around £150. I emailed the company with an image showing how quickly it broke and requested a refund. I never heard from them again. Please bear in mind, this jewellery really is cheap crap from China.

I ordered some jewellery for an event and took note of the delivery times. The items should have arrived in plenty of time. I contacted the company a number of times to check as they seemed to be stuck in the delivery process somewhere and they reassured me that the items would arrive on time.However, as it got closer to the event I realised these would not arrive on time. At this point I asked for the order to be cancelled and the payment refunded. They said they couldn't as they were in transit. This clearly wasn't the case. Anyway, the items did eventually turn up almost a month later and then I had to send them back - they could have been cancelled all along. I then had to email a number of times to get a refund for the items. The product itself was nice enough, but the company is not one I would ever purchase from again. I do wish I had read the trust pilot reviews before trying to purchase! I fell like I have lost at least a week of my life chasing them for the items and the refunds. Be wary.
In response to the reply below I ordered the original item on 7th June 2026 and finally received the refund on 21st July and 24th July, as only part was refunded initially. So both refunds were received only recently and I had to keep chasing multiple times for these.

Disgusting!!!!! Complete Scam, have checked Companies House register in the UK and this is a Russian company running a scam! You will get no products sent! I have been emailing EVERYDAY for an ENTIRE month, to get my money back for non receipt of goods. I have contacted the trading standards to complain. DO NOT USE THIS COMPANY! You have been WARNED! And to the company don’t bother replying to this review about ‘oh so sorry, we value you as a customer…. Blah, blah, blah! Oh sorry you parcel appears to have been lost… blah, blah blah’ DONT BOTHER! Heard it in EVERY EMAIL for the whole month!

I have ordered a necklace, a butterfly dupe, it’s been nearly 2 weeks it’s not here, it’s been saying it’s with evri for more than a week and I’m not happy. I’ve tried messaging ermoleve on TikTok they haven’t responded and as I am reading other comments, they’re having the same issue as me. Unacceptable. I’ll be planning to send ermovele an email and will wait for an explanation. I need my refund if my order doesn’t arrive.

Still not received my item 2 weeks later , immediately after ordering I mean within minute I read the reviews and ask them to cancel . They refused and assured me they were UK based and I would receive in 2-4 days . This was all lies they are definitely not UK based , I explained it was for a birthday present the week after the lady Ashley assured me it would be there in a few days , still not received. I will be taking further action and going to trading standards as they are telling lies to customers likely based in china . Avoid this company at all costs

I have emailed their customer service several times and in respect to their reply to this review it's lies they still haven't offered me a refund ... They are a scam company look at all the negative reviews and avoid at all costs wish I'd of read reviews first

Read reviews stating their copies were quite good so despite all the negative reviews I ordered the Juste en clou and Alhambra 5 clover in gold dupe bracelets. Honestly great copies and zero issues re emails when I queried a small delay. Pretty happy and will order again.

On February , 22, 2026 I placed a order for a bracelet for from the business. Ermoleve policy states processes orders within 1–2 business days,
providing tracked shipping on all deliveries. On February 27, 2026 I followed up the
business as I hadn't received the tracking information. On March 2, the shipping label
was created, on March 31, 2026 I was notified of the tracking number. Once I tracked
the package via USPS 9214490358938924766078 no package was found. After
multiple attempts the business responded April 16, 2026 with a replacement order &
tracking via USPS 9214490407314861646461. May 1, 2026 the business contact lied
stating the package was delivered however USPS website does not validate. The first
tracking number is not valid which was provided by the business. The second tracking
number states the product is in Illinois & I reside in Texas. Which further validates I
never received the product.

Ordered on the basis that shipping to UK was stated as 2-3 business days and the company claims to be UK based - that may be but their goods come from China.
My initial tracking clearly reflected that the goods were being shipped from China although once I complained - when the goods arrived in the UK and then did not move for over a week - the ‘China’ part of the journey was no longer visible. I complained to the company and almost 4 weeks after ordering, I still don’t have the goods. Would never recommend or use again.

Fraudsters, don't shop here! My order arrived nearly a month later (despite my confirmed order stating express shipping). I had multiple communications with their customer service who said they would rectify but never did. When the item finally arrived and I requested to return it, they want a 20% restocking fee and only a store credit (not a refund to my credit card) when the entire issue is within their control and the shipping carrier they chose to use. I'm filing complaints for consumer fraud

Placed my order with Ermoleve on 24th February, and today is March 11th—yet my package is still “on the way” with no meaningful progress. The only thing the DHL tracking shows is:
“The instruction data for this shipment have been provided by the sender to DHL electronically.”
This status hasn’t changed since March 4th, meaning the parcel likely hasn’t even been handed over to DHL.
I contacted Ermoleve’s support multiple times, but they’ve been completely unresponsive—which seems to be a common issue.
It’s extremely frustrating to pay for a product, receive no real tracking updates, and get no help from customer service.
At this point, I cannot recommend this company. The lack of customer support is unacceptable.

DHL's website indicates they have received the data, but not the shipment, so there is no proof of delivery.

Steer clear of this company!!! Ordered over £150 worth jewellery, nearly a month ago! Still hasn’t come back and forth nonsense with emails confirming it’s on its way they will contact Evri. So I decided to contact Evri to find they hadn’t even handed the parcel over to them. The whole website is a SCAM!

SCAM!! BE AWARE

I placed an order on 28.12.25, money taken from my account on 29.12.25, so I expected the bangle to be on its way. Unfortunately I had not read the Trust pilot reviews before using this new site, otherwise I would have avoided it. I am still waiting for the bangle to arrive having paid for it ten days ago.

In reply to Ermoleve comment on 11/2/26:
Yes, I have now received my order. It arrived much later than was due according to the delivery tracker. However, I am pleased and relieved to have received it.
Please have a look at the date reviews are written and think about a slightly more customer friendly reply.

Bought seven items and have been trying to return three for nearly 4 weeks. The earrings were damaged. Keep getting emails saying they will accept return but keep asking me to send photos. They are avoiding the process, I have sent photos and they keep asking questions to delay the process. They are now not returning emails. I will be applying for refund via Mastercard. Avoid !!!

DO NOT BUY FROM HERE. Wish I had read reviews.
£55 necklace that is basically from china probably can be bought at TEMU. No additional packaging to even pretend it’s not from there it came in the clear bag as if from somewhere like TEMU. No response now requesting refund. Very disappointed
Edit added - I contacted them and they said it should not has arrived without signature packaging so I asked them to remedy this and they never responded !
I’d beware of all of the good reviews that seem to have appeared after I posted ! If I could post pictures to here I would.
As I couldn’t get a refund due to response I have bought additional packaging elsewhere and am giving the necklace as a gift even though I don’t want to.

This company is straight trash. I ordered a bracelet on 9/27 and despite Ermoleve's insistence that their products are shipped from the UK, they obviously are not. A week went by, then two, then three... then a month... No bracelet and the shipping never updated after Sept 30. I emailed Ermoleve on 11/7 to say that the order was lost and I wanted a refund. No response. Emailed again on 11/11. No response until two days later, saying they would follow up after contacting USPS. Then no update for TEN days, despite sending multiple emails. When they finally responded, they confirmed what I had already explained to them: that the order was lost and tracking hadn't updated in almost two months. They offered a refund "immediately" or replacement. I responded within an hour saying I wanted the refund and to please confirm when it was processed. That was four days ago and they've gone quiet again. Seriously. This company is trash.

Would give 0 stars if I could. This company is a scam.

They’re selling stuff worth a couple of pounds for £80+.

The ring I ordered made my finger turn green in a matter of hours very clearly because it was made in China and was fake. Avoid this company at all costs.