Energie Fitness - Thornton Heath Omdömen 212

My experience with Énergie Fitness Thornton Heath has been extremely concerning and frustrating.

I initially signed up through their website for what was advertised as a free trial. Shortly after registering, I received an email stating that I had been placed on a £25 monthly membership. This was already confusing because this membership option does not appear anywhere on their website.

I attended the gym once but later decided it was not suitable for me. When I cancelled the direct debit, I was suddenly told that I was apparently locked into a 12-month contract and owed arrears. This was the first time I had ever been informed that a 12-month commitment even existed.

They later sent a supposed “contract” that I had never seen before, claiming it was agreed to during sign-up. At no stage during the registration process was it made clear that I was entering into a long-term contract.

Now they are threatening to send the matter to debt collectors over these alleged arrears.

Important contractual terms such as a 12-month commitment should be clearly explained before someone signs up. In this case the process felt extremely unclear and misleading.

I hope the gym improves transparency in its sign-up process so that other people do not find themselves in the same situation.

Energie fitness Thornton Heath is a an excellent gym, with supportive staff and friendly members. As an older member and no longer lift to much heavy weights. The gym and it’s equipment is adequate for how I now train and take care of my body.

I requested the cancellation of my subscription via email, and yet I was still charged. This is terrible! No commitment to the customer. Signing up is easy, but leaving? Apparently, they don’t care; they just keep charging.

I contacted them requesting a refund, and so far, no response. The worst!

Chris the cleaner at Energie Fitness is awesome!

Despite never missing a single payment once, somehow my details got passed to an aggressive debt collection agency. I have now cancelled my membership because of this and deleted the direct debit as it's clear from other reviews that they ignore emails when you want to cancel.

The people there are very welcoming and more than always happy and ready to take you through the use of the equipment. There are very friendly and cared for everyone. Is the best for me for 4 years i was with them.

It’s the best one very very good
glade also to recommend others

No comments

It happened several times already, I booked a class though energie app and trainer didn't come. We didn't receive any notification that the class is canceled. That's very annoying and disrespectful...

No induction new members, deducting unnecessary charges from account

I like that it's open 24 hours 7 days a week staff very helpful and friendly I recommend this gym to anyone who needs the gym in the area

The water fountain is been broken for a long time and you cannot refill your water bottle in there, you can only drink directly with your mouth, which is far from hygienic.
Only AFTER you sign up, they tell you that you have to pay extra 10£/ month if you want to use the locker. 15 years of using gyms in London, this is the first time i have to pay for the locker. This is the Ryan air of the gyms.

They getting admission charges but also this good gym

good environment, clean and pleasant

I moved gyms as the timetable of classes was more appealing, however on a few occasions already I have turned up and no-one has been there to run the class. Poor management.

After message saying it wo t happen again. It has happened again.

Jedna z najlepszych silowni personel pierwsza klasa przyjazny i zawsze chętny do pomocy itp przystępna cena oraz wszystkie potrezebne sprzęty do ćwiczeń oraz osobne pomieszczenie do boksowania naprawdę polecam każdemu zaawansowanemu jak i dla początkujących chcących coś zmienić i zyskać trochę zdrowszej sylwetki można tu skorzystać z trenera personalnego który pokaże co i jak więc tylko przyjść i cieszyć się z ćwiczeń pozdrawiam wszytkich

I like the opening hours
I like it’s closer to my house
But the gym is small and space wise is really tight.

I have to workout early mornings just to avoid waiting in machines.
Other than that the staff are friendly and it’s alright

Great gym, great atmosphere, staff members are friendly and helpful

I've only been a member of this gym for a couple of weeks, but I absolutely love it. Very friendly and helpful staff and a really nice environment. Would definitely recommend to friends and family

Luv is my sun
And good filing to good tich
Is happy