eModels Omdömen 

Second time ordering from this company and I should have really learned my lesson from the first experience buy they were the only supplier that had a particular set of figures in stock other than ebay so thought I'd give them another go.
This will be the last time I use emodels I'm afraid.
This is the second time that I have paid good money to have a 48hr tracked royal mail delivery only for the order to take upwards of a week to arrive.
I am aware that there has been a bank Holiday weekend which I had taken into consideration but that notwithstanding if my order was only started processing on Tuesday morning then why on Saturday have I still not received my express delivery order ?
I myself work in retail/trade environment where customers service and communication is paramount and I'm afraid that if my company displayed such a shoddy attitude towards customer needs we would have gone bust many moons ago.
Very disappointing but not surprising.

High level of customer service, both swift and helpful. A great range of products that are competitively priced. Happy to be a repeat customer.

Emodels has great customer service and speedy delivery times! They always stay in contact with the buyer, and in their own words, they love their customers. will defiantly visit again!

Very helpful, giving advice on a subject I know little of, which is building resin kits, I feel eModels have the edge on other suppliers, as I do not know of another company that enjoys conversing with the customers. I would have no hesitation in recommending eModels to any model maker and really look forward to doing business with them . THANK YOU

Just like to say, as a brand new customer, how happy I am with the great customer service... James and Richard have been excellent in quickly answering my enquiries, and supplying quality kits and supplies at great prices... They realise, like any other company, that any business is quite simply a people business... Keep your customers happy and they will always come back... Well done guys!👍...

Had small warranty issue with an item, contacted customer service advised to post back. Within 12hrs of posting back. Was advised by email. A new replacement item had been dispatched. Excellent service thank you all very much. G Harris.

All great really .. Great prices.99% cheaper than my local retailers. Great staff. Alway reply to emails. Great packaging. Safe secure packing.. choice of delivery options .

Well I ordered a spektrum lipo that got damaged in transit rung up never have I heard a happy bloke he sorted it cheers brv plus got sent a new one but wasn't expecting a charger soo will b ordering from ya again 👍

Fab company and amazing customer services! I bought a compressor for my boyfriend’s birthday, not realising I had put the wrong delivery address. The team help me get it sorted easily without any fuss. I must say, you guys have excelled in customer care and attention. Thank you

Fantastic selection, competitive prices and fantastic customer service!
While i do think the website should be clearer on processing times, the service i have received was fantastic. A piece of my model kit arrived broken, and they offered a replacement for the whole kit as they couldn’t get the replacement part promptly - which was very kind of them!

Would recommend :).

I have to say I’m a little disappointed in emodels. I’m new to the world of scale models and needed some help. I have visited the store on three occasions. Looking for guidance on each visit. On each occasion I came away feeling as though I was not welcom in the shop, and any advice was thin on the ground. On my last visit yesterday I had to get my phone out to show them what I was after. When told one item was after was out of stock, I asked about a similar replacement. I was met with a blank stare, I had to look on there web site to find an alternative.
I do understand that they have a busy web order side. But if you don’t want customers in there don’t have shop.
In this case shop local does not apply, and will be hard prest to revisit there again

Tim Reader

So I had a lot of ups and downs with these guy's, but I would like to say they're okay and there costumer service does goes the extra mile even if it needs to be "motivated" to do it.

Started with the order not arriving on time and after several contacts back and forward with promises that never happened the order finally arrived.

Then there was an issue with the item, it wasn't there fault, costumer service did what they could to help, took a fare bit of time to get it sorted, but once again not there fault.

Finally there a major fault with the item that prompted me to contact them, and it did took some "persuasion" but they came trough and they got it all sorted, that's why I'm changing there review to a 3 star review and not a 1 star negative review.

Now finishing thoughts, they're not my worst experience far from it, but they could improve specially delivery times, we as costumers appreciate a bit more honesty and less bull***t, second it was good to see them going the extra mile as they now gained a client, I will buy from them again. Do I recommend them?

It's hard for me to recommend a UK retailer as I'm just not used to this kind of service, honestly I believe the UK has a major issue when it comes to costumer service.

That being said, I do recommend them specially due to there support that have gone the extra mile and got my issue sorted on a timely manner, that was very refreshing and nice to see.

Unfortunately I can't give them a better rating due to the rest of the experience being a bit iffy, it wasn't negative but very far from ideal, since the delivery times to staff promising things that never happened like me being refunded for the money I paid for next day delivery etc....

Anyway they finish with a recommend *** but with serious needs for improvement, which I'm sure they will work towards making our experience as costumers to be the best possible.

Again a great thanks to the costumer service of emodel.co.uk

The best shop for modeling wish I stayed close by I would be in every week great staff and great choice

I have been a customer of eModels for over 10 years with no issues whatsoever. How many companies can you say that about.

Every person I have come into contact with has been really pleasant and helpful. As long as I'm making models I will continue to be an eModels customer

Funny to write a review based on a harmless little error, but the team at eModels were an absolute pleasure to deal with. Wrong kit sent out! Instead of my A6M3 Zero, a Sopwith Camel greeted me. Sigh. So I sent an email, only to be told (immediately, no delays here!) they’d already realised the error, my Zero would be with me the very next day, and what’s more I could keep the Camel for my troubles. They were prompt, polite to a fault, pleasant to deal with and I don’t think I could’ve asked for a faster resolution.

Apparently, the art of customer service isn’t dead, it’s just been hiding amongst the kits with the very nice chaps at eModels.

I’ll certainly be back.

Fantastic service with a brilliant range of products, and shout out James for assisting me with my query. Would highly recommend!

My model was exactly as described, competitively priced and with free postage. Great communication from ordering to delivery and my purchase was not at all expensive. E mails were factual but friendly and the service excellent. I will definitely buy from again and have added to my 'Saved Sellers.'

I accidentally ordered the same thing twice. Emodels were happy to replace with a different item. It has a similar price and I don't think they even charged me the extra postage.

Even better was that when I returned the duplicate model it didn't arrive. They took the trouble to go to the post office to see if it was there, which it was, because the address label had been damaged.

They were responsive to all my emails on this.

I really could not ask for any more. Just great service.

Excellent customer service.
Needed some help, email response was very quick, had follow up call, nothing was too much trouble.
Would highly recommend this company.

First time purchase (customer) with emodels on line. It’s a rarity to experience 100% customer satisfaction that goes beyond and hits what I would call the 110% marker. However this company goes all out to offer that little bit more, the 10%. Truly a worth while experience and thanks for making my purchase memorable.