eModels Omdömen 

326
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I ordered a model from eModels, but it ended up being out of stock. Instead of just sending me a standard "sorry, out of stock" email and an auto refund, a super helpful guy called Richard called... Se mer

Betygsatt 5 av 5 stjärnor

I recently experienced an issue with a pair of plastic modelling nippers I had purchased from E- Models at the Telford show last November. After exchanging a few pleasant e-mails with James, the i... Se mer

Betygsatt 2 av 5 stjärnor

£4.99 to deliver a small item that wasnt actually posted til 5 days later. They even have a timer on the website to say how long you've got in order to achieve next day delivery - which doesnt appea... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

James and his team are nothing short of brilliant. I have shopped at eModels several times now and the level of service is second to none. Always friendly and up-to-the-minute communications to ke... Se mer

Företaget har svarat

Företagsinformation

  1. Båthandlare

Skrivet av företaget

UK Model Hobby Store based in the Midlands, Thousands of Plastic Model Kits In Stock. Low Prices Next Day Delivery! Supplier of Airfix Models Kits full Range In Stock


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

326 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(326)

32 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Rep of Ireland shoppers, BEWARE

Am based in Rep of Ireland, placed order for £125 inc shipping.. 10 days later delivery made with whopping €55 import duty (customs was expected, but not the amount). The really annoying part was, 1 item was not shipped. I emailed sales who confirmed same and missing item was on its way. After 8 days i emailed again and complained. Was told item was now shipped gratis (as gift) as gesture for error and delay. 5 days later, I got letter from Customs saying item held awaiting payment!!! Bringing my custom elsewhere.

3 mars 2025
Omdöme utan inbjudan
Logotyp för eModels

Svar från eModels

Thank you for your review. We're sorry to hear about your frustration, and we appreciate you bringing this to our attention.

To clarify, customs duties and import fees are set by the local authorities and are the responsibility of the recipient. These charges would have applied to your original order regardless, but we completely understand that the amount can be surprising and frustrating — especially when compounded by other issues.

The real disappointment here, and where we clearly fell short, was in how we handled the missing item and the follow-up communication. While we did intend to send the replacement as a goodwill gesture, we’re sorry that it was declared in a way that led to additional customs charges — that certainly wasn’t our intention, and we can see why it added to your frustration.

We take this seriously and are reviewing how we handle these situations to avoid similar experiences in the future. If you’re open to it, we’d still like the chance to make this right. Please contact us at sales@emodels.co.uk, and we’ll do our best to resolve the matter to your satisfaction.

Betygsatt 1 av 5 stjärnor

TERRIBLE COMPANY 0 STARS IF POSSIBLE

Two months have passed and I'm still waiting for items to be delivered. I have asked now twice for proof of dispatch or some way for me to resolve this matter, but no satisfactory explanation has been offered, my next steps are to take the matter up with VISA and leave negative feedback of this company and its business practices on the relative review platforms.

15 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Honest

Honest, helpful professional staff advice. Great product range, prices, postage & packaging all 1st class .
1 stop shop for me. Thanks, Gents.

16 juni 2025
Omdöme utan inbjudan
Logotyp för eModels

Svar från eModels

Thank you so much for your fantastic review! We’re really glad to hear that you’ve had such a positive experience with our team and that our range, prices, packaging, and service have all hit the mark for you.

It means a lot to know we’ve become your one-stop shop.
Thanks again for your support — we really appreciate it!

Betygsatt 5 av 5 stjärnor

superb customer service

had a problem with a set of nippers that was resolved quickly with absolutely no hassle , great communications, overall a very professional company to deal with and can't recommend them highly enough

3 juni 2025
Omdöme utan inbjudan
Logotyp för eModels

Svar från eModels

Thank you so much for your great review! We're really glad we could resolve the issue with your nippers quickly and without any hassle. Clear communication and professional service are really important to us, so it’s wonderful to hear that this came through in your experience.

We truly appreciate your recommendation and look forward to helping you again in the future!
Thanks for choosing eModels.

Betygsatt 5 av 5 stjärnor

Tracks

Very helpful, brilliant service, highly recommended, couldn't fault them, in future will be buying more model's and paints from them again

13 maj 2025
Omdöme utan inbjudan
Logotyp för eModels

Svar från eModels

Thank you so much for your great review! We’re really pleased to hear you found our service helpful and brilliant. Your recommendation means a lot to us.

We look forward to helping you again with more models and paints in the future — thanks for choosing eModels!

Betygsatt 5 av 5 stjärnor

A lesson in customer service!

Having ordered a model kit from eModels the circumstance changed and I found I no longer needed the kit. A quick message via their on line comments page, sent on a bank holiday, had a reply within hours cancelling the order. I was refunded on the next working day and the money back in my account within 24hrs.
Now that's what I call customer service! Keep it up eModels cos I'll be back!

4 maj 2025
Omdöme utan inbjudan
Logotyp för eModels

Svar från eModels

Thank you so much for your fantastic review! We're really glad we could help you quickly, even over a bank holiday. Cancelling orders and processing refunds promptly is all part of the service we aim to provide, so it’s great to hear everything went smoothly for you.

We truly appreciate your kind words — and we look forward to welcoming you back whenever you’re ready!

Betygsatt 5 av 5 stjärnor

faster than a moving bullet

emodels.co.uk are unique in my experience for their speed of delivery and combine this with an impressive product range and professional packaging to deliver items in good order. They are unquestionably my number one go-to for modelling materials.

18 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Your true home for all your hobby needs!

James and his team have been my go to place for years and their continued excellence at every step of the journey makes me feel so happy! Things are flawlessly and safely packaged, prices are simply incredible, the selection available is amazing and the whole team are a shining example of how to provide incredible customer care!
Thank you for being epic!!

1 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

a big thumbs up to James and the team.

a big thumbs up to James and the team.
had a mix up with delivery/collection, most likely my fault.
but the team resolved the issue buy sending the parcel for free!
well i tried another company first (sorry guys) and there site regarding delivery was/is misleading so i ended up getting outstanding service from E Models.
will definitely be my first stop from now.
again Big Thumbs UP!

20 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service, Super fast delivery!!

Excellent service from the people of eHobby / eModels!! Fast to reply to emails and my brand new Losi Promoto SM arrived the next day!! Will use again for my next RC!!! 5 out of 5 from me 😀

14 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

My order arrived very quickly and in perfect condition. Definitely wonderful service from emodels. I can recommend Emodels for both their products and their friendly services.

20 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

eModels What can one say.......

This shop is one of the best model shops I know, they have a tremendous range of kits paints and accessories aimed at the model maker and go out of their way to help in any way they can. At the age of 83 I have been modelling for many years and if there is anything I need my first stop is eModels. They can be congratulated as one of the best!

14 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

New customer

New customer. Recently visited for the first time. Spoke with Richard who was excellent and highly knowledgeable with plenty of useful modelling and crafting tips. Bought plenty of items I've never been able to purchase elsewhere. One item ordered on delivery was unavailable at time of dispatch so Richard generously organised sending another item of my choice and waived the slightly extra cost. Will definitely be purchasing from emodels again soon and recommend a visit to the store for the invaluable help and advice on all things modelling.

31 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly Recommended

I have been using eModels for the last few years and cannot recommend them highly enough. A great selection of products from all of the tops suppliers, as well as some lesser known suppliers. I have found them to be more competitive on pricing than other online stores and their customer service and support is second to none. I have not been disappointed to date and would highly recommend them.

11 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great shop

Ordered a traxxas rally from these guys richard helped out a lot went above and beyond to sort out the car i got really helpfull guy always had time to assist would 100% recommend

27 januari 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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