Elephant Omdömen 

Hardest insurance company to get hold of in the world.

Get sent around the shop on the online chat, phone number to contact them is hard to find, and takes ages to get to a call handler.

Helpful on the phone though.

Trying to get a quote - apparently I already have a policy with them - which I don't. having entered all of my details I now can't get e quote and can't log in to my 'account'. if this it the level of functionality when they are trying to win custom I can't imagine how bad it is when you're a customer.

Usually I would give Elephant a 5* and have loved being a customer with them but I am not impressed with their on going issues and maintenance with their app, site and phone lines.

I’ve been trying to check a vital piece of information on my policy for ages and it refuses me to log in, the site just crashes and today it says ‘Until 6pm we can’t help with anything apart from emergencies’.

A one off and I totally understand this but to keep happening it’s not that great. By law you should be able to access your own policy details you pay for.

I am having second thoughts about renewing because of this. If I can’t access my policy, what’s the point in being with this company.

I have been a customer with elephant for over 10 years now. The last few years I have had a multi car policy with them as they claimed this would make your car insurance cheaper.
Every renew that I have had from them as always been more than the year before however after a 30 minute plus call to one of there agents it’s normally reduced to the same price as last year or cheaper, which is very frustrating as I pay them for a service yet I have to work for it each year.
This year however was a joke, when my renewal came in I nearly fainted. Last year I paid £607 for two car on a multi car policy, this year however they wanted over £1200.
I called them up as I need to change the policy holder on one of the cars to my wife and they then quoted over £1600, at this point I laughed and asked them to cancel my policy.
I then contacted Tesco bank and got both cars insurance my wife the policy holder of one car and me the other for £700.

All I can think is Elephant no longer wanted my business. It just shows loyalty means nothing to them and because of this I doubt I would ever use them again.

Got car insurance from elephant.Can honestly say,the way my claim was dealt with,was 1st class.From the courtesy car, to Auxillis, it was faultless .Was smoother than I ever expected and I was sincerely impressed.

I am currently battling to get a claim through 1 month on and my car has still not been taken to the garage. No courtesy car, and no end of this debacle in sight.

Worst insurance company,bad customer service,very expensive as they tripled the price from last year.I found cheaper company with better services.They keep you waiting for at least one hour to reply and keep referring you from one to another,please avoid!

Do not buy your insurance here.
I'm paying 500 pounds more than the last year, I never made a claim, my record is clear.
I should pay 50 pounds now, and they increased 100 pounds per month.
Please, be careful is a rubbish company.

Omg! I am in complete shock! These guys still charged me after I cancelled and I still don’t understand how they set up a direct debit with my other bank. Trashed my details and logged me out of their systems but still taking money. Installing their apps feels like a tracking bug

Zero star service. No 1 bad insurance company in the UK

These apparent geniuses cannot operate a functioning website or a phone. Useless is an understatement as is their ability to settle a claim. I was hit from the rear in 2021 and still they can't sort it out but are happy to pester me about a personal injury claim. Shameful creatures.

First an increase of £300 on my car insurance without any specific reasons except ''inflation''. Secondly awful customer experience calling being pushed on round & round from one dept to another having to repeat the same information over and over for 50 min only to get the same generic robot-like lacking empathy delivery of information. Very disappointing to say the least. My question is why even have human being answering when there is nothing human about them. At this stage bring on AI

Very trashy customer service. I absolutely regret using them. I cannot begin to describe my horrible experience with them. They are the first company I have had to ever give a bad review

Just been misgendered by multiple staff working for elephant who believe they should call someone called Jessica 'SIR" repeatedly.

Elephant seems to be another UK company who are on the trans hate campaign?

I recently had the unfortunate experience of dealing with Elephant Insurance and their representative, Mike. It was an absolute nightmare from start to finish, and I am compelled to share my story to prevent others from falling into the same trap.

From the moment I signed up for car insurance with Elephant, the problems began. Mike, the so-called "professional" I was assigned to, displayed a shocking level of incompetence and disrespect. Just a day after I took out the policy, Mike had the audacity to insinuate that I had committed a crime I had absolutely no involvement in. This baseless accusation not only shocked me but also left me deeply disturbed. I felt like my integrity was being attacked for no reason whatsoever.

But the ordeal didn't stop there. Mike continued his unprofessional behavior by threatening to cancel my insurance without any valid justification. It was as if he was holding my policy hostage, using it as a tool to manipulate and intimidate me. This kind of behavior is not only unacceptable but also downright unethical.

Throughout the entire process, I tried to communicate my concerns with Elephant Insurance's customer service, hoping to get some clarity and resolution. However, I was met with nothing but indifference and callousness. It seemed as though they were perfectly content with Mike's conduct, as if this was just another day at the office for them.

Dealing with Elephant Insurance and Mike has left me deeply frustrated and stressed. The fact that a company can employ such unprofessional and disrespectful individuals is a testament to their lack of commitment to their customers. It is clear that their priority lies solely in making a profit, even if it means subjecting innocent customers to harassment and humiliation.

I strongly advise anyone considering Elephant Insurance to think twice before getting involved with this company. Their lack of professionalism, disregard for their customers' well-being, and willingness to baselessly accuse and threaten should serve as a red flag for anyone seeking reliable and respectful service. My experience with Elephant Insurance and Mike has been a complete disaster, and I wouldn't wish this kind of treatment on my worst enemy. Steer clear of this company if you value your sanity and dignity.

Best insurance I have come across. I’m with them for 10 years. I always shopped around and not one provider could beat their deal. Yes, insurance has gone up a little, but so has everything else, costs of living, car prices and stollen cars… it’s not the insurance fault if life events impact the premiums.

Between me and my wife we had 3 accidents in 2 years and 2 were non fault, our renewal price went from £1500 a year to £3777 a year. They have not closed old existing claims creating excessive quotes with other insurers.

I’ve had three claims that weren’t my fault, and the customer service I received was excellent every time. I just got cover for the 8th year running, I called up and elephant matched a cheaper quote I’d found from one of their sister companies. The account website is easy to use. Why change when they provide such a great service?