Quick response to my request for a brochure, followed by quick response to a home demonstration. Brian was polite and friendly. As I previously had a scooter that was very heavy and had to be taken to... Se mer
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After just very carefully watching your TV advert, again. I'm just wondering why your advertising is NOT aiming your product at black people. I look at it and feel that it is either unconscious bias,... Se mer
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Looked at many lightweight folding scooters. The eFOLDi Compass came out on top. Had home demo and a try on scooter and it felt quite safe and stable, I live on an unmade rough road and this scoot... Se mer
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Cliff was very polite, he explained everything with great detail and mum was very happy with the whole experience, she cannot wait to get out and about, what a pleasant man Cliff was which made it all... Se mer
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Award Wining eFOLDi lightweight electric folding mobility scooter. Buy Online.
Kontaktuppgifter
Storbritannien
- www.efoldi.com
4,4
Utmärkt
172 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Fantastic company
Fantastic company. Craig was absolutely brilliant, polite, professional and answered all questions. I thank him so much for such an amazing demonstration, and making life so easy for my dad. I would highly recommend them to anybody.
23 juni 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you for your wonderful review! We're so pleased to hear about your positive experience with Craig. It’s great to know he was able to provide such a professional and helpful demonstration, making things easier for your dad. Your kind words and recommendation mean a lot to us. If you ever need anything in the future, we’re always here to help!
Kind regards,
eFOLDi
My elderly father
My elderly father, aged 86 was very interested in these after seeing a TV advert. Very easy to order the brochure, also organize a non obligation home demonstration. A lovely man called Cliff came, on time. He showed us the explorer and the lite mobility scooters. Unfortunately my father did not think either were suitable. Unfortunately at his age, although not many clicks to open and close it, too many for him.
18 juni 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you for your feedback. We're glad Cliff was able to provide a helpful and timely demonstration. Sorry to hear the scooters weren’t quite right for your father, but we completely understand. If we can help in the future, please don’t hesitate to reach out.
Kind regards,
eFOLDi
Absolutely first class service from…
Absolutely first class service from first phone call to fixed chair. Amazing people and company
17 juni 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you so much for your kind words! We're thrilled to hear you had a great experience from start to finish. It was our pleasure to help, and we truly appreciate your support. Don’t hesitate to reach out if you need anything in the future!
Kind regards,
eFOLDi
Fast Efficient Economical repair…
Fast Efficient Economical repair service.
Brian and Darren were extremely helpful when I booked in my used ‘eFOLDI Explorer’. The repairs were made very quickly and I was soon on my way with a fully working scooter. Thank you for caring even though I did not buy from New. Highly Recommended. True customer service.
16 juni 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you for your fantastic review! We're so pleased to hear that Brian and Darren were able to get your eFOLDi Explorer back up and running quickly. It means a lot to us that you felt well cared for, regardless of where you purchased your scooter. Providing genuine customer service is what we’re all about, and your kind words truly affirm that.
Kind regards,
eFOLDi
Just bought an efoldi explorer
Just bought an efoldi explorer. It was demonstrated to me by Cliff. He was very knowledgeable, not pushy and a good laugh. If you are in the market for a mobility scooter I would highly recommend this company.
17 juni 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you so much for your kind review! We're thrilled to hear that you're enjoying your new eFOLDi Explorer and had such a positive experience with Cliff. He’ll be delighted to know his knowledge and friendly approach made a difference. We really appreciate your recommendation and are always here if you need any help in the future.
Kind regards,
eFOLDi
I have to once more comment on the…excellent service from Craig Pankhurst service
I have to once more comment on the excellent service we had and continue to have from Craig Pankhurst.
Even though we purchased the Efoldi lite in February 2025, while trying to book a cruise we needed specification on Amp and wattage, as we didn't have info with us we gave Craig Pankhurst a quick call he kindly sent info needed. Craig Pankhurst definitely gets 5* from us.
16 juni 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you so much for your wonderful feedback! We're thrilled to hear that Craig Pankhurst provided such excellent service not only during your initial purchase of the eFOLDi Lite but also well after, when you needed additional information. It's great to know he was able to assist quickly and effectively, helping to make your cruise planning smoother. We'll be sure to pass along your kind words to Craig he’ll be delighted to know he earned your 5-star rating! Wishing you a fantastic cruise and continued enjoyment of your eFOLDi Lite.
Warm regards,
eFOLDi
The eFoldi model we were interested in…Explorer
The eFoldi model we were interested in was the explorer. It handled our 20mm gravelled drive better than the Lite and its speed and ground clearance was well up to our needs. We were less keen on the foot rests moving with the steering and my wife's new knee did not allow her to stand astride the scooter before sitting otherwise we would have ordered one. Cliff, the company rep, could not have been more helpful and patient and we may well go back to him in an attempt to resolve our difficulties as the patient's recovery progresses
9 juni 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you for taking the time to share your detailed feedback about the eFoldi Explorer. We're glad to hear that the model met your expectations in terms of handling, speed, and ground clearance.
We understand that the steering-linked footrests and the need to stand astride the scooter presented some difficulties, particularly given your wife's recent knee surgery. Your concerns are completely valid, and it's great to know Cliff was able to offer helpful and patient support during your visit.
I find the company excellent
I find the company very good. When Cliff there demonstrator arrived he was very good at his job. He demonstrated the scooter very well. We spent just over 1 hour teaching me how to how to set the scooter up and put the scooter back into the suitcase position. I would like say Cliff is about the best demonstrator I had the pleasure to meet he was very thorough out the demonstration. The efoldi is the best scooter I have I have purchased
3 juni 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that you had such a positive experience with our company and with Cliff in particular. It's great to know that he took the time to thoroughly demonstrate the eFOLDi scooter and ensure you felt confident using it. We're also very glad you're enjoying your eFOLDi. If you ever need any further support, we're always here to help.
eFoldi Explorer
I purchased the Explorer because it was advertised for rough terrain, and golly it is amazing. I had Tom to visit to show me the machine and he was so patient with me.
My Explorer is my new best friend
2 juni 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you so much for your kind words! We're absolutely thrilled to hear that you're loving your eFOLDi Explorer and that it's living up to its promise on rough terrain. It’s great to know that Tom was able to support you with patience and care—he’ll be delighted to hear your feedback. We’re so happy the Explorer has become your new best friend. Wishing you many more adventures ahead!
eFOLDi are a caring and professional company.
I’ve got the Navigator powered chair and I love it! Right from the initial contact with eFOLDi to the pleasant sales chap who visited and demonstrated all the products so thoroughly, and the fast delivery… tip top experience all round! I can highly recommend eFOLDi.
30 maj 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you so much for your kind words! We're delighted to hear that you love your Navigator and had such a positive experience from start to finish. Our team takes great pride in being helpful, professional, and attentive, so it's wonderful to know that came through. Your recommendation means the world to us!
Customer selection
After just very carefully watching your TV advert, again. I'm just wondering why your advertising is NOT aiming your product at black people. I look at it and feel that it is either unconscious bias, or a choice to not want people of colour using your product. You are excluding a huge percentage of customers who will not consider your product when it comes to buying any mobility products. I am potentially, one of those customers
1 juni 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you for your feedback. We’re sorry that our TV advert gave you the impression of underrepresentation, that would never be our intention. To clarify, both the full length (minute 22) and shorter version (16 seconds) of our current TV campaign do feature individuals from diverse ethnic backgrounds, as we believe it’s vital that our advertising reflects the varied communities we serve. You’ll also find this reflected on our website, where we’ve included a range of users to better represent the wide community we serve.
We firmly believe that representation matters and aim to ensure our marketing reflects the diversity of our customers. We're grateful that you’ve raised this, as it reinforces the importance of us continuing to get it right.
My eFOLDi navigator is a wonderful…
My eFOLDi navigator is a wonderful piece of equipment. My mobility isn’t what it used to be and it has given me my freedom back. I can now go out with my friends,see my grandchildren and go to the park with them. Amazing product !!
29 maj 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you for your lovely review! We're so happy to hear that your eFOLDi Navigator has helped restore your independence and allowed you to enjoy those special moments with your friends and grandchildren. That’s exactly what we strive for — making everyday life easier and more enjoyable. Here's to many more joyful outings!
Love love love my eFOLDi Lite
Love love love my eFOLDi Lite. it’s given me a new lease of life. Having the solid tyres is a lifesaver, no more anxiety about getting a puncture whilst out and about and the armrests make is so comfortable!
28 maj 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you so much for your wonderful review! We're absolutely thrilled to hear how much you're loving your eFOLDi Lite and that it’s made such a positive difference in your life. It's great to know the solid tyres and armrests are providing both peace of mind and comfort. Wishing you many more smooth and worry-free adventures!
The brakes are useless once on…
The brakes are useless once on transport. I take buses and every turn means I’ve got to grip hold tight as despite having both on I start to move about. On one occasion I was sent flying to the other side and almost hit a service dog and its owner.
The takeover section is a bad design as you have to use a thumb to push the device and at the same time try to negotiate pushing the efoldi around using the handles, you can’t do both making it awkward. Recommendation: It would have been better if the go forward etc was on the side of the handle.
You can’t put a back pack to carry things on the back as this then has the tendency to fall backwards.
It also has the tendency to easily go out of control depending upon the surface. Can’t always be on smooth areas because only places like arcades have them.
Tried talking to customer services about issues but nobody picks up.
The upside is I get to go out after 4yrs. Have had wheelchair but carer found hard to push me around even the slightest incline or rough surfaces, also limited where we could go.
Despite issues with the takeover part, it does make it easier for difficult surfaces and awkward sections like curbs, not all are flat enough or none at all. At crossings or door areas that are made at the start up and down, too raised, these are all times needed for takeovers plus buses are narrow to negotiate when entering, also drivers don't use the down to curb pressure so it’s uphill slightly but enough to get out of control.
I’ve just chosen one date but issues are every Tuesday when I’m taken out and have been since getting the efoldi
6 maj 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you for taking the time to share your experience with the eFOLDi. We sincerely appreciate your detailed feedback and are truly sorry to hear about the challenges you’ve faced.
Regarding your concern about stability on public transport: please note that the eFOLDi scooter is not designed to be used while seated during transport. For safety reasons, we strongly advise that the scooter be folded and secured when on buses or similar modes of transport. Remaining seated on the scooter in a moving vehicle can be unsafe, as the brakes are not intended to hold position in that context, particularly during turns or sudden movements.
Despite the issues you've mentioned, we're genuinely glad to hear the eFOLDi has helped restore some independence and allowed you to get out and about again after such a long time. That means a great deal to us
Sorry to hear you are unable to get hold of customer care team. Our contact number is: 0203 143 5168 or email us on hello@efoldi.com and we will be happy to help with your issues. Our opening times are Monday - Friday 8:30am - 5pm.
Great Navigator power chair !
I loved the home demonstration and how the products were presented to me. EFOLDi clearly listened to my needs and the Navigator power chair is just great.
14 maj 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you for your wonderful feedback! We're so glad you enjoyed the home demonstration and felt that your needs were truly listened to. It's fantastic to hear that the eFOLDi Navigator power chair is a great fit for you.
Great Trust Great Ethics
The staff genuinely make you feel as if they have your best interests at heart. I feel as if you can trust them and i'm buying the right product for me.
20 maj 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you so much for your kind words! We're truly grateful for your trust and are thrilled to hear that you felt supported and well taken care of. Ensuring you find the right product for your needs is always our top priority.
The gentleman who came to see us was…
The gentleman who came to see us was incredibly patient and helpful. He showed us all of the models and we chose the Explorer. Looking forward to day trips again.
17 maj 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you so much for your kind words! We're thrilled to hear that our team member was able to provide you with a helpful and patient experience. The Explorer is a fantastic choice, and we hope it brings you many enjoyable day trips ahead. If you need anything else, we're always here to help!
Had a home demonstration from Cliff
Had a home demonstration from Cliff. Very knowledgeable and accommodating. Good product, well build, will consider purchase in the future. Thanks Cliff, Graham Newark, Notts
16 maj 2025
Omdöme utan inbjudan
Svar från eFOLDi
Thank you so much for your kind words and for taking the time to leave a review. We're delighted to hear that you had a positive experience with Cliff during your home demonstration. He takes great pride in offering helpful, knowledgeable service.
Lightweight and compact and great speed when you want it 😊
I love the fact that it can be lifted easily into the boot and is so compact.
7 maj 2025
Omdöme utan inbjudan
Svar från eFOLDi
Hi Sally
Thank you so much for your lovely review! 😊 We're thrilled to hear you're enjoying the lightweight, compact design of your eFOLDi and that the speed is just right when you need it. It’s great to know it’s making travel and storage easier for you. If you ever need any support or have questions, we’re always here to help.
Happy travels!
Best wishes
eFOLDi
As I've stated i did not buy scooter…
As I've stated i did not buy scooter second hand as if this makes a difference it still doesn't take away from the fact to scooter is dangerously unstable you are one accident away from a law suit
6 maj 2025
Omdöme utan inbjudan
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