What a great company! Sent my cover on Tuesday, and received the replacement cushion on Saturday!! It is so comfy and at a great price too.. Responded to emails quickly, rang me on Wednesday, to discu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic company that I’ve used many times . Good quality foam that arrives quickly with perfectly cut dimensions at great prices . They are always helpful On the phone with any queries regarding... Se mer
SCAM – AVOID AT ALL COSTS. This company took my money and never delivered anything. They completely ignore phone calls and emails. Zero customer service, zero accountability. This is either gross... Se mer
What joy! The new foam-filled cushions for my sofa offer truly superior comfort and support. Why, because they are comfortable, distribute weight evenly and are clearly going to maintain their structu... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
eFoam foam cut to size and shape.
Kontaktuppgifter
Unit 20 Barton Ind Park Etruria Way, WV14 7LH, Bilston, Storbritannien
- 0800 0439990
- info@efoam.co.uk
- www.efoam.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Easy to use website, good explanation of types of foam, suitable uses, coverings, and measuring.
Swift acknowledgement of order, prompt delivery.
Excellent product, just the job.
Excellent service.

Svar från Efoam
Fabulous customer service and products
This is the second time I have ordered from efoam and I am as equally pleased as I was the first time. The foam cushion I ordered for a fairly uncomfortable little next sofa has made such a difference.
Everything from the super customer service, quality of the cushion and extremely prompt delivery has made ordering a delight.

Svar från Efoam
Excellent communication with Debbie
Excellent communication with Debbie, new and advised me what I needed. Superb quality product and very fast delivery.

Svar från Efoam
Excellent Service.
Ordered Sunday delivered Tuesday morning. Professionally packaged and foam cut to my exact measurements. Will certainly not hesitate to use this company again and will recommend to friends. Thanks.

Svar från Efoam
eFoam Acoustic Foam
We stumbled across eFoam whilst looking for acoustic material. They seemed a lot cheaper than the alternative companies, and had a huge range, so we gave them a call. They were extremely helpful and suggested we pop down and see them where they could show us some samples (simple enough as they are only a few miles away). When we got there we were dealt with by Charlie & Ange who provided lots of great advice (excellent customer service and product knowledge); we even saved quite a few quid! We purchased the recommended acoustic foam and ordered some further products which we hadn’t considered. These were delivered the next day (on a Saturday). Halfway through the job we realised we’d miscalculated and needed a few more bits. No problem! A quick call to eFoam and the extras were shipped for next day delivery. Absolutely amazing! To say we are very happy with eFoam (in particular Charlie & Ange) is a huge understatement. We have a couple more projects coming up and eFoam will be our immediate ’go to’. Thank you, Charlie and Ange, we will see you again soon. Exceptional service - highly recommended.

Svar från Efoam
Absolutely superb
Absolutely superb. I ordered a replacement foam cushion for my worn out 30 year old couch. My new cushion arrived today (only 2 days after ordering) and I'm delighted to say, it fits perfect! I'm delighted and I will make a point of recommending Efoam to all my friends at every opportunity.

Svar från Efoam
Similar to feedback listed below I…
Similar to feedback listed below I would advise to not order through this company for specialised sizes or pieces. This is because of the quality of the product and the experience I've had of their customer service communication style. I ordered two pieces of severe firm foam, albeit very thin. The foam itself arrived both not to the density I was expecting and was also inconsistent in its thickness - with one side being almost half that of the other. I approached customer service with both these listed as problems so I could reorder what I needed. They offered me a refund if the foam was returned however I had to glean for myself that they would not fulfill my order needs to the quality and size of foam product I was after but only after asking lots of questions. The tolerance of the cutting machine apparently at thin levels means a huge variation in the thickness - which is not listed on their website as a warning. I also found the customer service to be a bit like pulling teeth with short emails and just generally not that great/a little kurt - left me with a bad feeling. I kept the foam as I needed it for a project that couldn't wait but it will impact the quality of upholstery provided. I have ordered through this company before and it's been fine - but these were for less specialised pieces. So as stated by people below don't order for anything specialised and don't expect anything too firm! For general upholstery I am sure it fine.

Svar från Efoam
Excellent service
Excellent service, we are really pleased. We’d been thinking about replacing our sagging 30year old sofa cushions for ages. Contacted efoam and having sent the covers to them, the replacements arrived within 5 days. Highly recommend

Svar från Efoam
Great service, good product, nice people
We called in to have a look at their 2" memory foam mattress topping for use in our small motorhome. Debbie in the office was very helpful with plenty of information to help us make our decision. The usual pick up time is the following day which was not easy for us as we live 50 miles away. Debbie saw our disappointment so went into the cutting room and arranged for us to wait just a short time, the guys in the cutting room cut the pieces to size straight away, brought it out to our van and off we went - brilliant!
btw - the foam is really comfortable and we were even offered a cup of coffee while we were there!

Svar från Efoam
Really helpful
Really helpful, staff helped me pick out the right foam Suited for my need can't complain.5 stars from me

Svar från Efoam
Awful customer service
Packaging was non existent except for a plastic bag so the foam was already dirty and torn when it arrived. I needed the foam for a project this weekend so I thought I'd just have to live with it as was going to be covered. Then I discovered the foam had been cut to the wrong size. After several emails and then several photos they said I could send it back. They wouldn't send out a replacement. I would have to order and pay again. Since this was a Friday they couldn't be bothered to cut me a new piece until the following Monday which meant I now didn't have the foam for the weekend.
The details in their reply are incorrect. I notified them on Thursday and they initially replied at 9.30am Friday allowing plenty of time to resolve the issue.

Svar från Efoam
Cushions re-plumped
Seat cushions on our ageing settee had lost their vigour. I send the covers to Efoam and within days they were returned beautifully plumped and comfortable with new foam. A professional and reliable service.
Highly recommended ...
Ordered two new sofa seat cushions via website, as our current ones had became soft and spongy after a few years.
Website was informative, and very easy to use to enter the size of cushions required.
Ordered on the Friday afternoon, and new cushions arrived on the Tyesday afternoon. Superb service and fast delivery!
New cushions are perfect, and it's great to be sitting down again without sinking into the sofa. Would highly recommend Efoam.co.uk! Thanks
Excellent customer service
Excellent customer service, great product. Only let down by their courier (yodel). Ordered two mattresses to be delivered to a Scottish island. Was promised delivery on Wednesday, however tracking showed “issues”; I contacted efoam, who could not have been more helpful and understanding. I will use this company again, and would highly recommend.

Svar från Efoam
Good online shopping experience.
Nothing to fault regarding my experience here. Ordered some foam for a mattress in my camper van. It arrived as I was advised, correct size and very comfortable. I also had contacted the customer services regarding delivery, all went well there also. Nothing in life is perfect, thus the 4 stars as opposed to 5.

Svar från Efoam
Excellent service online and on the…
Excellent service online and on the phone. Very knowledgeable on their products, Debbie you were wonderful! 2 days later all the foam arrived perfectly cut. Have used efoam before and will continue to do so. Thank you!

Svar från Efoam
Crazy fast delivery…
Crazy fast delivery ordered on Tuesday afternoon and received my order this morning. Just what I wanted for our conservatory chairs, thanks efoam I will send pics later

Svar från Efoam
Placed order midday on monday…
Placed order midday on monday 12/06/2023.
Thankfully i used paypal as that is the only proof i have of my order. Today i phoned them to find out where my order is and was told its with the curier they will contact me. No invoice no explanation nothing.
If i here nothing tomorrow i will cancel the order

Svar från Efoam
Excellent service and product.
Excellent service and product.
Angie from efoam handled our order and advice is on the foam we needed to achieve the desire results.
Sent my cover to them to get an exact measurement and revived my new foam within a week.
The new foam has given our velvet sofa a new life (better than when it was new), we couldn’t believe it- firm and retain its shape after being sat on! We regret we didn’t do this sooner!
Highly recommend this company and they are fairly price and affordable compare to other companies.

Svar från Efoam
Great price, great service, great quality product!
I found the company by very good luck, and sent an enquiry email. A member of staff ‘Angie’ contacted me, gave a very reasonable quotation and I sent my covers. We were astonished that the cushions were returned in THREE DAYS, and they looked perfect: plump, not a wrinkle in sight, immaculate! This company truly delivers a great quality service, thank you so much.

Svar från Efoam
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