Ordered on 15th July a Ralph Lauren pair. Received an order confirmation email saying I'd receive a dispatch email shortly. 27th July still nothing (!), so I had to call them. First operator didn't sp... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have bought from Edel-Oprics several times. Cheapest online for the sunglasses I wanted. Free delivery, bought one day, arrived the next. Securely packaged. Absolutely love the sunglasses. Come comple... Se mer
I don't buy new very often, in fact very rarely. However, when I do I have a very select group of trusted retailers I buy from; based on value, quality and after service. Edel Optics is on that list... Se mer
Wow !! What a prices ! I have chosen edel-optics as they had exactly same sunglasses I purchased 2 years ago from different website for over 100£ and I really wanted same glasses and only on edel opti... Se mer
Företagsinformation
Skrivet av företaget
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Kontaktuppgifter
Nobistor 16, 22767, Hamburg, Tyskland
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
3,6
Medel
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Purchased Prada sunglasses
Purchased Prada sunglasses which were faulty and still within guarantee. Edel-optics have ignored all my attempts to contact them for a replacement/repair.
Extremely unhappy with the level of service and would not buy from them again! DO NOT BUY FROM THIS COMPANY.
12 september 2022
Omdöme utan inbjudan
Svar från edel-optics.co.uk
Dear Jeffrey
We are very sorry that the glasses didn't arrive in perfect condition.
Best regards Edel-Optics
I have not received my purchase
I have not received my purchase. Nearly three weeks now.
9 september 2022
Svar från edel-optics.co.uk
Dear Joshua,
we are sorry that our shipping company has needed a couple of days longer than usually to deliver your order. According to the tracking information, the parcel arrived to you last Friday.
We hope that you like your new glasses!
Kind regards,
Edel-Optics
Great service and quick delivery 10/10
9 september 2022
I was a little nervous ordering from an…
I was a little nervous ordering from an unknown web retailer but I decided to give Edel Optics a try and the service and product have been amazing. Communication from start to finish has been brilliant. I'd happily use them again - thumbs up from me.
7 september 2022
Third time and still good
This is the third order I have made with edel optics and as with the previous 2 was processed quickly and no issues with their system at all. I'd you go through a Google search there are also significant savings to be had.. the only issue I had was with the delivery via UPS. Was supposed to arrive on the 25th but didn't I didn't receive it until 30th August after they failed to deliver twice..
25 augusti 2022
Omdöme utan inbjudan
Order processed very efficiently
Order processed very efficiently. Good communication, arrived on time and no issues at all. Prices were also very competitive, so I would use hem again without hesitation.
6 september 2022
Ordering really easy
Ordering really easy , great choice and brilliant prices .The whole process A1.
2 september 2022
Excellent reliable service
Excellent reliable service, perfect glasses and a good price too
2 september 2022
Overcharged in a box
Very happy with glasses . When I picked the glasses up the box they were in was all battered and paying that price for delivery off £ 9 plus was so steep if I had known how much it was I would not have bothered 😕 in a terrible delivery of a battered box .recommended watch there delivery charges ?
1 september 2022
Svar från edel-optics.co.uk
Hello Michael,
Thank you for your reply,
First of all, we'd like to sincerely apologize for the condition of the package delivered to you.
We have packaged your purchase with care and gave it for the shipment to the UPS.
According to your explanation, it seems that UPS has not taken good care of the package,
and we are really sorry for this inconvenience.
Of course this is annoying, and we really understand your frustration, We really want to help you with your order.
If the product was damaged, please use our UPS RETURNLABEL for the return and let us know in reply to this email,
whether you would like a refund or a replacement delivery.
We will then arrange this as quickly as possible.
We thank you for your patience and understanding !
Best regards,
Your Edel-Optics Team
Order never arrived, still no refund
I ordered sunglasses on 4th June which never arrived, I’ve asked for the order to be cancelled and refunded but not heard anything. It’s a shame because my partner ordered glasses and received them in 2 weeks but my experience has been terrible. I’m still chasing for a refund now in August.
4 juni 2022
Omdöme utan inbjudan
Svar från edel-optics.co.uk
Hello Jacqui ,we are really sorry but had a lot of volume of emails, and unfortunately, we couldn't process your request on time.
Unfortunately, the article you choose was not in stock, and it was promised by the manufacture to be delivered within 1-2 weeks.
Furthermore, we tried to get the product from the manufacture, but unfortunately, we did not get an exact delivery date for the model.
We want to apologize also in advance, we had a delay generally on refunds.
After your request was reviewed, the refund was successfully made by our accounting department.
Best regards,
Edel-Optics
Perfect - couldn't ask for more!
Found the frames I wanted at an extremely good price. Order arrived on time as promised. Very pleased with my purchase!
31 augusti 2022
My order was promptly delivered
27 augusti 2022
I placed an order in the afternoon and…
I placed an order in the afternoon and received it next morning! Can’t beat that! Great customer care.
Thank you
26 augusti 2022
Timely delivery
Timely delivery, frames as described and great price! Will purchase again - 5 stars. Originally a bit hesitant as never used an online provider but will definitely purchase again.
26 augusti 2022
Good online shop
Very quick delivery and they were selling the glasses I was after for the cheapest price online.
I've fortunately not had to use their after sales service yet.
25 augusti 2022
The Star of Spectacular! ⭐️👍
Excellent service…item arrived as ordered. Delivery was absolutely to the time stated and spot on. Over the moon with the sunglasses on 😎 and in the sun and it’s shining brightly!! Well done Edeloptics the best buying experience bar none, by far!!👍
23 augusti 2022
Great price and delivered at exact time…
Great price and delivered at exact time … what more do you want.this was my second purchase won’t look anywhere else.
22 augusti 2022
Detta är Trustpilot
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